C RE A T I V E • C OM M E RC I A L • T E C H
How Digital can enrich the customer experience
post Covid-19
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C RE A T I V E • C OM M E RC I A L • T E C H
Customer priorities & behaviourwill have changed
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“I will avoid
instore if I
don’t know
how safe it is”
“I want to use
contactless
payment”
“I will do more
online
shopping”
“I will refrain
from
unnecessarily
touching
products”
“Value will be
important to
me as I have
less
disposable
income”
“I won’t be
browsing in
store, let me
browse pre
store/online”
Keeping Safe
&
Following the
Rules
C RE A T I V E • C OM M E RC I A L • T E C H
TodayIntegrated Omnichannel strategy
Online –Web/mobile/social
3D VR visualization
3D VR/AR engagement
Virtual shopping /
Click & Collect
Instore
Navigation aids
NFC enabled mobile shopping
NFC VR/AR Brand engagement
NFC Promotional offers
Digital POS – Bi-Lingual
VR/AR brand activations
Voice Sensor activated screens
Magic mirror
Sensor pods
Virtual Assistants/Avatars
Amazon Go
Cashless/Contactless Payment
Data sharing-leverage
Future Integrated Omnichannel strategy
Data driven
Personalized Online –
Web/mobile/social/VR Headsets
3D VR visualization
3D VR/AR engagement
Virtual shopping /
Virtual personalized Avatar shopper
Click & Collect
Facial recognition
Personalized Instore shopping
Physical & virtual personalized Avatar
shopper assistant
Facial recognition
Next Generation NFC mobile enabled
personalized customer experience 360
Digital POS – Bi-Lingual
VR/AR brand activations
Voice Sensor activated screens
Magic mirror
Sensor pods
Virtual assistants
Robot Brand Ambassadors
Cashless/Contactless Payment
Tomorrow Integrated Omnichannel strategy
Data driven
Personalized Online –
Web/mobile/social/VR Headsets
3D VR visualization
3D VR/AR engagement
Virtual shopping /
Virtual personalized Avatar shopper
Click & Collect
Personalized Instore shopping
Virtual personalized Avatar shopper
Facial recognition
Next Generation NFC mobile enabled
personalized customer experience 360
Virtual personalized Avatar shopper
Digital POS – Bi-Lingual
VR/AR brand activations
Voice Sensor activated screens
Magic mirror
Sensor pods
Virtual assistants
Cashless/Contactless Payment
3mths → 12mths
New Emerging Traveller Groups-GenZ
C RE A T I V E • C OM M E RC I A L • T E C HC RE A T I V E • C OM M E RC I A L • T E C H
Integrated Customer Experience
C RE A T I V E • C OM M E RC I A L • T E C H
Integrated Customer Journey
C RE A T I V E • C OM M E RC I A L • T E C H
Engage, Surprise, & InspireCustomers
Transaction → Experience
C RE A T I V E • C OM M E RC I A L • T E C H
Today Future Integrated Omnichannel strategy
Data driven
Personalized Online –
Web/mobile/social/VR Headsets
3D VR visualization
3D VR/AR engagement
Virtual shopping /
Virtual personalized Avatar shopper
Click & Collect
Facial recognition
Personalized Instore shopping
Physical & virtual personalized Avatar
shopper assistant
Facial recognition
Next Generation NFC mobile enabled
personalized customer experience 360
Digital POS – Bi-Lingual
VR/AR brand activations
Voice Sensor activated screens
Magic mirror
Sensor pods
Virtual assistants
Robot Brand Ambassadors
Cashless/Contactless Payment
Tomorrow Integrated Omnichannel strategy
Data driven
Personalized Online –
Web/mobile/social/VR Headsets
3D VR visualization
3D VR/AR engagement
Virtual shopping /
Virtual personalized Avatar shopper
Click & Collect
Personalized Instore shopping
Virtual personalized Avatar shopper
Facial recognition
Next Generation NFC mobile enabled
personalized customer experience 360
Virtual personalized Avatar shopper
Digital POS – Bi-Lingual
VR/AR brand activations
Voice Sensor activated screens
Magic mirror
Sensor pods
Virtual assistants
Cashless/Contactless Payment
C RE A T I V E • C OM M E RC I A L • T E C H
€26.50
C RE A T I V E • C OM M E RC I A L • T E C H
CREATE PRODUCT VISUALISATION
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C RE A T I V E • C OM M E RC I A L • T E C H
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C RE A T I V E • C OM M E RC I A L • T E C H
C RE A T I V E • C OM M E RC I A L • T E C H
Digital & Physical Touchpoints In store
C RE A T I V E • C OM M E RC I A L • T E C H
Digital & Physical Touchpoints In store
Virtual Retail Ambassador
APP
C RE A T I V E • C OM M E RC I A L • T E C H
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TODAY TOMORROW FUTURE
0 →12MTHS 5YRS →
CUSTOMER
DATA
$ → CX
DIGITAL
ONLINE
INTEGRATION
CONTACTLESS
C RE A T I V E • C OM M E RC I A L • T E C H
Starting the journey to deliver a great customer
experience
C RE A T I V E • C OM M E RC I A L • T E C H
CREATIVE • COMMERCIAL • TECH