Download - Hosting introduction briefing ss
1
HOSTING OVERVIEW2014
• Exec Summary
• Highlights
• Our View of Services
• Customer Case Studies
3
EXEC SUMMARY
We manage business critical applications and specialize in
creating fully compliant solutions that deliver high availability, backed by a team committed to world class
customer experience.
5
MANAGED CLOUD SERVICESFOR BUSINESS-CRITICAL APPLICATIONS
Professional Services
Application Support
Security & Compliance
Availability & Recovery
Managed Cloud Foundation
6
ENTERPRISE GRADE FOUNDATION
7
HIGHLIGHTS
8
Cloud Services Continue Rapid Growth
Jan-10 Jul-10 Jan-11 Jul-11 Jan-12 Jul-12 Jan-13 Jul-13 Jan-14$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
Mon
thly
Recu
rrin
g R
even
ue
76% Annual Growth Rate
9
Cloud Spectator Validates Performance
Overall System Performance:
“HOSTING performs 67% greater than Rackspace, and 167% greater than Amazon in overall system performance. HOSTING outperformed Amazon and Rackspace in 66% of the Windows tests, … and performs better than Amazon and Rackspace in more than 70% of Linux tests shown on the report.”
10
Deliver on Compliance Promise
• Completed over 300 Compliance Reports for our Customers
• BAAs in Place with Dozens of Customers, including the Nation’s Largest Hospital Provider
11
Industry’s Best Net Promoter Score
• Current Score: 63
• Company Bonus Plan Based on NPS
• HOSTING exceeded “Excellence” Threshold set at the beginning of the year
12
Heathcare Heathcare HeathcareFinancialServices
FinancialServices Retail
Retail Retail Retail Retail Media Media
Media Retail Government Education Technology Manufacturing
Amazing Customers
13
OUR VIEW OF SERVICES
14
• Compliance
• Availability
• Customer Experience
Why Our Customers Buy From Us(Results of 2H13 Survey)
15
• We manage to the ITIL framework at our core
• We create solutions to compliance reference architectures
• We can deliver a benchmark (360) report on your compliance
• We have SOC2/3, PCI (and HIGHTRUST by 3Q14) certifications.
Compliance
16
• One portal, one platform, one team
• Critical Availability Service (CAS) delivers SLA with 2x credit
• We are the leading service provider for VMWare SRM-5 installations
• We are the only company that proves your RPO (Recovery point objective)
• Inter-site Disaster Recovery solutions
Availability: Always On!
17
• We turn your IT Staff from a cost center to an innovation center, freeing up their time by taking over the daily tasks of patching, backups and monitoring
• We build custom solutions. We don’t push customers into templates. We listen to your needs
• The majority of our larger cloud customers are hybrid customers: cloud + dedicated + colo seamlessly
• Our team is bonused based on NPS—your vote!
Customer Experience
18
CUSTOMER CASE STUDIES
Shift in business from sweepstakes to online gaming. Manage 25 web properties. Require 100% Uptime
19
PCH
www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved
Customer Challenges, Requirements
Why We Won
Performance, customer service issues with current provider. Needed a responsive managed cloud hosting provider that could augment their IT staff and deliver 100% uptime.
Performance is critical: 100% uptime required. Full-service managed hosting. Solution flexibility. Migration Expertise.
HOSTING Solution
Who We Beat
Private Cloud and Public Cloud Components (200+ VMs consisting of more than 750 vCPUs and 1200 GB of RAM), 50+ dedicated servers, Dedicated network and storage, Managed DBA Services, Cloud Recovery Services, Critical Availability Services.
Verizon (incumbent), Rackspace
20www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved
Customer Challenges, Requirements
Why We Won
Sustained multiple outages. Poor/limited customer support. Un-projected expenses as company grew. No solution design support to help manage growth/reliability.
Moved from Non-Redundant to Fully Redundant Solution and Reduced Budget. Engaged in partnership to manage growth issues. Depth of Solution Expertise.
HOSTING Solution
Who We Beat
Public & Private Cloud. Colocation. Critical Availability Services (CAS). Multiple Security Services. Professional Services for Growth Management.
AWS
InspiratoMembers-only Destination Club.Migrated From AWS Due to Outages.Upgraded Solution and Saved Money.
21www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved
Customer Challenges, Requirements
Why We Won
Growth outpacing customer application infrastructure; HIPAA Compliance, High availability (100% uptime); Partner to build, implement, manage and provide strategic direction
Expertise and experience managing complex environment s, Ability to scale quickly with customer growth, Compliance posture (e.g., HIPAA) + HA/scalable architecture
HOSTING Solution
Who We Beat
Hybrid Colocation and Private cloud w/Security Services , Large scale high availability storage platform
In-house build out
Jefferson RadiologyOne of the largest radiology private practice groups in the Northeast, growing at an extremely fast pace and realizing operational cost efficiencies by partnering with HOSTING