Download - Hospitality Services Division Food Service . Environmental Service . Central Transportation
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Hospitality Services DivisionFood Service . Environmental Service . Central Transportation
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Our Goal, Our Duty, Our Commitment
Our goal, and our duty is to provide the best care and service possible for our customer.
We strive for 5 Star Service and want to treat each request with urgency and care.
The Rainbow Call Center is unique because we provide our customers with a closed loop process.
One call does it all! Call 939-9241 with your CTD and EVS needs. We are committed to providing our customers with the best possible service.
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Our Vision
commitment transformtoA
3separate service departments
into
S I N G L E C U S T O M E R - O R I E N T E Da
service organization
produces measurable improvementWHICH
in valuevalue andadds a competitive advantage.adds a competitive advantage.
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Information Systems
(ISISPRO )
FOOD SERVIC
E
CTD EVS
CUSTOMERS
Multi-skilled
Teams
Multi-skilled
Teams
Division
Leadership
ARAMARK Resources
Multi-skilled
Teams
Call Center Model
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CustomerCustomer
Call Center receives customer call /
all calls logged
Call Center assigns call to Service Area
Service Area completes request and
notifies Call Center*
*notification of completion by Service Area that fail to meet pre-set response times are automatically escalated to next level of management.
Call Center follows up with a
call to the Customer
to close the loop
How it works…
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Why......... Senior Leadership at Children’s Hospital were looking for an
upscale service delivery model that would “wow” the customer through a seamless delivery of services.
Customer focused - Patient and Family Centered services that would provide Children’s Hospital with a competitive advantage and measurable outcomes.
“High-tech” solution platform that delivers “High-touch”
Strength in Leadership committed to delivering results and managing change.
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Customer Service Center “Rainbow Call Center”
SimplifiesNotification process
SupportsTeamwork
ReducesTime
Inspires Staff
Creates“WOW”
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Rainbow Call Center Requests
The Call Center has taken over 126,000 requests (YTD JUNE) forCentral Transportation and EVS.
Total Requests Jan.-June 2009
46%
12%
39%
3%
SuppliesPatientsShuttleRainbow
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CALL….
Hospitality Services DivisionFood Service . Environmental Service . Central Transportation