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Chair: Jane NelsonExecutive Director, Mears Group
Repairs Services – Delivery Models
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Panel of Experts
Robert Mannion, Head of Property ServicesWillow Park Housing Trust
Mathew Baxter, Managing Directorechelon consulting David Lingeman, Group Director of Property Services A2Dominion Group
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Delivery Models
• DLO
• Managing Agent
• Wholly Owned Subsidiary
• Joint Venture Companies – Limited Liability Partnerships
• Outsourced Partnering
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Make v Buy
Social Landlord
Director of Property Services
DLO
Reactive
Contract
Outsourced
Service Delivery Team
Term Brief
Planned
Internal Maintenance Service (DLO)
Building Maintenance Contractor
Social Landlord
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Managing Agent
Contract
Building Maintenance Contractor
Social Landlord
Director of Property Services
Reactive
Planned
Internal Maintenance Service (DLO)
Term Brief
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Wholly Owned Subsidiary (WOS)
WOS Board
Contract 1
Contract 2
Service Provide
r
Client Rep
Wholly Owned
subsidiary
Social Landlord
Building Maintenance Contractor
Service Delivery Team
Head of Service
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LLP
LLP
Specialist Term Brief
SLAMembers Agreemen
t
Contract 2
Step-in Agreeme
nt
LLP 2Service
Delivery Team
Contract 1
LLP Signatory
to MA
BM Contractor signatory to Contract 1
Social Landlord
Building Maintenance Contractor
Term Brief
Members Agreemen
t
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Panel of Experts
Robert Mannion, Head of Property ServicesWillow Park Housing Trust
Mathew Baxter, Managing Directorechelon consulting David Lingeman, Group Director of Property Services A2Dominion Group