Download - Holistic Customer Experience
InfoCamp Seattle 2009
Holistic Customer ExperienceNick Finck, October 10, 2009Use #hcx when commenting on twitter
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? What is the holistic customer
experience?
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It’s BIGGER than UX
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Brandexperience
Productexperience
Onlineexperience
Physicalexperience
Messageexperience
Socialexperience
Serviceexperience
Visualexperience
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?Who isdoing this?
Pedometer Nike+
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InfoCamp Seattle 2009
InfoCamp Seattle 2009
InfoCamp Seattle 2009
InfoCamp Seattle 2009
InfoCamp Seattle 2009
Its Not about Product
its about People
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InfoCamp Seattle 2009
InfoCamp Seattle 2009
There is NoBack Button
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InfoCamp Seattle 2009
InfoCamp Seattle 2009
InfoCamp Seattle 2009
InfoCamp Seattle 2009
There is No Checkout
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Thank you!
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Thank you!
Remember, comment on twitter with #hcx
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Lets Start the Discussion
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Holistic Customer ExperienceNick [email protected] Flavor - http://blueflavor.comPersonal - http://nickfinck.com
