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HealthiestYou & Expert Medical Services Overview
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What is
HealthiestYou?
Talk to a board-certified doctor via phone or
video call 24/7/365
Diagnose, Treat, AND Prescribe for common ailments
-92% of cases resolved in the first visit
90% member satisfaction rate
44% of patients forgo medical care due to cost
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Everyday Care-24/7
-all ages
-everyone in household, including non-covered spouses/dependents
-FREE ($0 copay) for all ACEC insured members
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HealthiestYou makes everyday care easier
From the app, you can find a pharmacy nearby, shop around for
low-cost prescriptions, & consult with a doctor right from home for
issues like:
• Flu
• Sinus infection
• Upper respiratory infection
• Pink eye
• Bronchitis
• Nasal congestion
• Sore through
• Seasonal allergies
• Rash/poison ivy
• Bug bites
• Food poisoning
• And more!
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Did You Know?
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How Everyday Care works
Set up your
account
Set up your
account by app,
web, or phone
Request
a visit
Request a visit with the
next available doctor
or schedule a time that fits your needs
Talk to
a doctor
Talk to a doctor
24/7 by phone
or video
Get
resolution
If medically necessary,
the doctor will send
a prescription to the pharmacy of
your choice
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Behavioral Health -Available to those 18+-Available to everyone in household, including non-covered spouses/dependents
- Consultation is scheduled for future day/time-FREE ($0 copay) for all ACEC insured members
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Behavioral Health Care
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Feel like yourself again with therapy by phone or video
From the app, you can talk to a therapist from wherever you’re most
comfortable. HealthiestYou provide access to flexible, convenient
therapy 7 days a week if you’re feeling:
• Overwhelmed or anxious
• Stressed
• Depressed or down
• Upset about a relationship issue
• And more
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How Behavioral Health works
Choose a therapist
• Medical history needs to
be completed prior
to request• You can choose a
therapist based on
specialty, location,
language, gender and ability to prescribe
medication
• You can keep the same therapist through the
course of care
Select a
date & time
• The appointment
request will be
accepted within 72 hours
• Able to schedule
recurring appointments
• Appointments available seven days a week, 7
a.m. to 9 p.m. local time
Meet with therapist
(phone or video)
• Provides treatment &
goal setting
• Speak with the therapist by phone
or video sessions
Ongoing
treatment
• Schedule future
appointments with
the same therapist• Follow-up through
the secure online
Message Center
• Ongoing nurse outreach to evaluate
care & provide
additional guidance
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Dermatology-Available to all ages-Available to everyone in household, whether on insurance or not
- Connect with Dermatologist via secure messenger
-FREE ($0 copay) for all ACEC insured members
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Dermatology
Upload photos of your skin conditionto the app and get a treatment plan
from a dermatologist through the message center in the app within two business days for conditions like rashes,
eczema, acne and more.
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Healthy skin, fast-tracked.
Get a diagnosis and treatment plan in two business days or less.
Communicate with a U.S. board-certified dermatologist through our
in-app message center for conditions like:
• Acne
• Rashes
• Eczema
• Shingles
• Psoriasis
• Rosacea
• And more
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How Dermatology works
Request
initial consult
Log in to your HealthiestYou
account through the mobile
app anytime, anywhere and request a dermatology
visit
Upload
images
Upload a minimum of
three pictures of your skin
issue for the dermatologist to review
View results
online
Within two business days,
you’ll receive a response
through the online message center from a licensed
dermatologist
Follow-up
You can follow-up with
the doctor through the
message center for free within 7 days after your
visit
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Back Care-Available 24/7 for chat support -Scheduled consultations available 8am-5pm
-FREE ($0 copay) for all ACEC insured members
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Back Care
Relieve your back pain for free through guided videos with a certified
health coach.
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Take relief into your own hands
Build strength, increase flexibility, and improve posture without having to go to a physical
therapist’s office.
Back Care is a low-cost, exercise-based treatment plan coupled with certified health coach
consultations for monitoring and support. This convenient, 4-8 week program is personalized
to each member and members will have access to materials for a full year to cover potential
relapses and reinforce a health back lifestyle.
Back Care programming is provided at no cost to the member through a partnership with
Telespine, an online health program for the management of low back pain.
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How Back Care works
Request
initial consult
Log in to your
HealthiestYou account
through the mobile app and select the Back
Care tile
Complete
assessment
Complete a 5-
minute “back health”
assessment
Speak with
health coach
You will speak with a
certified health coach
for a personalized care plan to fit your specific
needs
Follow
your plan
Follow the guided
videos for 10 minutes
a day on your computer, phone, or
tablet
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Expert Medical Services-Available only to those who take medical coverage through ACEC
-Available Monday-Friday 8am-9pm
-FREE ($0 copay) for all ACEC insured members
-To use dial (866) 904-0910
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Specialist
Medical Advice
Get a second opinion from a world-renowned expert on an existing
diagnosis and treatment for more-serious conditions like orthopedics,
cancer, surgery, digestive system
issues, chronic conditions, and more.
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How Specialist Medical Advice works
Contact
HealthiestYou
Call HealthiestYou to
talk and open a case
with a member advocate
Provide
details
Provide details about
your medical history,
existing diagnosis, and existing treatment plan
Get results &
recommendations
Get a free personalized
report from an expert
physician who specializes in your area of need
Discuss with
treating physician
If a different diagnosis or
treatment plan was
suggested, discuss options with your treating
physician*
* There is no obligation to use the treatment plan provided by a HealthiestYou Expert. The treatment plan you choose is entirely up to you and your treating physician.
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Get peace of mind with an expert’s opinion
If you’re dealing with a difficult diagnosis or questioning a treatment
plan, you need to be sure. Have your medical case reviewed for free
by a leading expert and get a second opinion on conditions like:
• Cancer
• Heart conditions
• Diabetes
• Digestive system issues
• Chronic illnesses
• Orthopedic problems
• And more
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Expert Medical Services Products
Request an eSummary of your medical records
Guidance & navigation for members with mental health conditions seeking
an expert opinion
Locate an in-network Best Doctor in your area for both primary and
specialty physicians
Ask an expert questions regarding medical conditions/treatments or
symptoms
Education & guidance on evaluating treatment options to increase
confidence in decision-making
Members facing catastrophic medical conditions use Critical Case service to ensure appropriate care
during complex emergencies.