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he
Ensuring Scrutiny makes a difference
Shirley Gibson and Stina FoxfordValue Improvement Panel (VIP) - October 2014
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The Value Improvement PanelWhy scrutiny, why us, and why now?
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Who are Helena?• Stock transfer
association since 2002
• Based in St Helens, Merseyside
• Manage around 13000 homes
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‘Helena needs our local knowledge and our insight into how things work, and together we are making things better’
Jennie Williams – Chair, Value Improvement Panel
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Links to Governance
Tenant & Communities Committee
Mystery Shoppers
Environmental Inspectors Complaints Surveys &
Feedback Helena YV
Value Improvement
Panel
Board
Sources of Evidence
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Building Blocks
Strong Foundations Build on Strong Teams
Make a Difference Robust Processes Link to Governance
Intelligent Scrutiny Targeted Support Clear TOR
Delivering Change for the Better
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Building Blocks Strong Foundations
• Independent Beginnings• Trust • Positive relationships• Mutual respect• Distinct boundaries
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Building Blocks Position to make a difference • Customer mandate• Decisions based on evidence• Backed and resourced by Helena• Call managers to account
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Building Blocks Robust Processes
VIP ReviewVIP ReviewReport to
TCCReport to
TCCGather
EvidenceGather
Evidence
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Building Blocks Clear terms of reference• Managers protocol• Distinct roles of VIP and TCC• Need for dispute resolution?• Relationship with Board is comfortable but not
cosy
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Building Blocks Intelligent scrutiny
• Meeting the priorities of tenants • Planning day• Customer led performance priorities (KPIs)
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Building Blocks Targeted support
• Help, but not direct control• Everything to hand• Use officers as consultants
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Building Blocks Effective Communication
• How we do it• Listening & acting• Letting people know that they make a
difference• Celebrate success
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In Summary• Knowing what you want to achieve and where
you fit in• Knowing how to get there• Knowing that you have actually got there! • Knowing where you want to go next• Knowing all of this can help you to build your
own house