Download - HBR Webinar: On Digital's Frontline - How Company Culture can Make or Break Digital Transformation
On Digital’s FrontlineHow Company Culture can Make or Break Digital Transformation
Prof. Dr. Peter Vogel / www.petervogel.org / [email protected] / @pevogel
© Monique Mardus
DIGITAL TRANSFORMATION
INSIGHTS
Global use of digital technologies
Digital Transformation Insights
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Source: wearesocial (01/16)
Global monthly mobile data usage (in Exabytes = billion billion bytes)
Digital Transformation Insights
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Data: Cisco
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 20200
5
10
15
20
25
30
35
CAGR 53%
DIGITAL TRANSFORMATION
AFFECTS OUR LIVES
The way we learn and teach…
The way we interact as a family…
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The way our children spend their leisure time…
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Huffington Post: “Our kids are getting less time outside than chickens or prisoners”Telegraph: ¼ of UK children spend less than 30 minutes outside playing… PER WEEK!!!
DIGITAL TRANSFORMATION
AFFECTS THE WORKPLACE
The way desks look like…
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The way professional training works…
How Digital Transformation Impacts World of Work
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The way call centers work…
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The way knowledge diffusion works…
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HERE COME THE
DIGITAL NATIVES…
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Data: Cisco Connected World Technology Report 2012
Digital Natives
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Are now entering the workforce!
Source: Pew Research Center
Digital Natives Baby Boomers
Wireless Internet 62% 35%
Texted in the past day 80% 35%
Median # daily texts 20 5
Have a social network profile 75% 30%
Posted to profile in past 24h 32% 9%
Active multi-tasking 87% 67%
Digital Natives
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Source: UCLA
Internet naive
Internet savvy
Reading book Internet search
Technology changes our brain structure…
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Data: Cisco Connected World Technology Report 2012
WHY DOES DIGITAL
TRANSFORMATION MATTER
TO ORGANIZATIONS?
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Benefits of using mobile devices to connect employees and work
Data: HBR, 2015
How Digital Transformation Impacts World of Work
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Executives’ perspectives on which technologies are, or will be…
Source: HBR, 2015
How Digital Transformation Impacts World of Work
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“Digerati” firms outperform their peers in terms of…
Source: Capgemini Report 2014
Revenue Generation Profitability Market Valuation
DigeratiFashionistas
ConservativesBeginners
Effects of Digital Transformation on Lives & Work
The World of Work is Changing Fast…
30
Source: Dachis Group 2013
2012 2020
Lifespan of S&P 500 company 15 years 9 years
Portion of Digital Natives in Workforce
35% 75%
Speed at which data in the world doubles
2 years 3 months
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Information overload
Constant distraction
Digital Dementia
Social media anxiety
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Source: naldzgraphics.net
Digital Technology Affects Us & Our Employees
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Text neck syndrome
Gameboy back
“Sitting is the new smoking” (Forbes, 2015)
Individuals use their smartphone 100-150 times per day
Sleep texting
Text claw
More• Digital Burnout• Phantom Phone Vibration• Depression• FOMO / FOBO /
Nomophobia• 2nd effects: Obesity,
cardiovascular problems
Gallup suggests employers lay off the workplace efficiencies for a minute and think about their employees' mental health. "Make well-being an organizational strategy” in order to combat disengagement.
Disengagement due to Burnout
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Source: Gallup State of the Global Workplace 2011-2012
2008-2009
2011-2012
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
27
24
62
63
11
13
Actively Disengaged Disengaged Engaged
Productivity loss due to active disengagement
Disengaged Employees are Expensive!
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United States $ 450 – 550 bn per year
Germany $ 150 – 190 bn per year
United Kingdom $ 85 – 115 bn per year
Source: Gallup State of the Global Workplace 2011-2012
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Series1-70% -60% -50% -40% -30% -20% -10% 0% 10% 20% 30%
22%
21%
10%
-25%
-28%
-37%
-41%
-41%
-48%
-65%Low-Turnover Organizations
Safety Incidents
Patient Safety Incidents
Quality (Defects)
Absenteeism
Shrinkage
High-Turnover Organizations
Customer
Productivity
Profitability
Disengaged Employees are Expensive!
Source: Gallup State of the Global Workplace 2011-2012
MANAGING DIGITAL
TRANSFORMATION &
OVERLOAD
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Develop a Holistic Strategy for Digital Transformation
Physical: opportunities to regularly renew and recharge at work
Emotional: feeling valued & appreciated for their
contributions
Mental: opportunity to focus in an absorbed way on most important tasks & define when & where they get their work
done
Spiritual: doing more of what they do best and enjoy most, and by feeling connected to a higher purpose at work.
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Source: NY Times & HBR, 2013
Employees are happier / more productive, when four needs are met:
Performance rather than presence Inspiring work environment and engaging colleagues Shared / flexible office desks Split between office & home work Opportunities to learn and self-develop Opportunities to “leave a dent in the (company) universe”
Digital detox culture & advisors Inhouse health consultants Services to boost work-life-balance Sabbaticals
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This becomes highly relevant for Digital Natives
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Sources: McKinsey, 2011, Alexandra Samuel, HBR 2015
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- Focused work- Digital “distraction”- Digital detox
Example of a Daily Routine, combining…
Make digital detox part of your employee value proposition & recruiting Develop email policies (e.g. VW turns off servers after 5pm)
Put in place effective vacation policies
Teach your employees to delegate
Develop clear paid-time-off (PTO) policies
Make sure other employees respect each others time off
Managers must resist after-hour or weekend mails to their employees
Most importantly: Start at the top, and walk the talk yourself!
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Help your Employees to Unplug
Intel’s 8-week mindful awareness program: designed to develop… Better focus Emotional intelligence Stress management
Insurer Aetna, retailer Eileen Fisher, Twitter, and others introduced… Yoga Self-hacking practices to help employees cope with fast-moving,
always-on workplace
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Digital Detox Support at Work
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Prof. Dr. Peter VogelPeter Vogel Strategy Consulting
Seuzach - Switzerland
Mail [email protected]: @pevogel
Web www.petervogel.org
Thank you for your attention
Acknowledgements: design work by Susanna Vogel