GSX Monitor & Analyzer for Microsoft Lync 2013
When End User Performance... ... Matters!
GSX Solutions© 2014
About GSX Solutions
GSX Solutions© 2014 2
600 customers
40 partners
Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 6 million mailboxes/devices monitored worldwide
Customers References
GSX Solutions© 2014 3
Unified Support for Collaboration Platforms
GSX Solutions© 2014 4
IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Lync BlackBerry Enterprise Server
Full integration with enterprise management tools
Automatic reports and SLA tracking
Collects services availability and server statistics
End-to-end tests
Agentless
Alert by profile if thresholds are exceeded
Monitoring Microsoft Lync 2013
GSX Solutions© 2014 5
Microsoft Lync 2013 is becoming increasingly more critical in every company
What was just a tool for instant messaging has evolved into a tool to: Provide online conferences with people outside of the company Integrate easy sharing of PowerPoint presentation during web conference Allow video conference Reduce cost of communication through VOIP feature & connection to the PSTN Allow mobile phone to participate to video conference, VOIP call and VOIP to PSTN call Etc…
What was just a “nice to have” tool is now a critical application that requires:
Availability Exceptional performance for your users across multiple locations End -User Satisfaction and utilization to justify the cost Cost control on data and bandwidth
GSX Ensures End-User Satisfaction!
GSX Solutions© 2014 6
End User Simulations
GSX Constantly Performs Synthetic Transactions At the system level At the server level At the service level
Detect any performance issues from the location you select
Ensure that End-Users are satisfied with the performance of the application
Get real, independent metrics that prove the availability of the critical Lync features and identify potential bottlenecks
Justify costs of new Lync servers with automatic forecasting reports
Be aware of potential problems before any user complaints!
Ensuring Lync Web Conference
GSX Solutions© 2014 7
GSX, as a user: Authenticate & retrieve a certificate for the organizer user Create the Web Application – Web conference Login the participant user Activate: - The Audio Video - The Instant Messaging - The data collaboration Finally suppress the conference
Step by step process that really uses the Web Application feature as a user!
GSX constantly checks that your users are able to use the Web conferencing by really creating the conference, activating its features and calculating the latency of this operation
Be alerted as soon as the service is degraded Get real-time trend and statistics on Web conferencing availability & performance. Don’t wait for your user to complain about Web conferencing!
Fix the problems before they impact (dramatically) your users!
Monitor the Instant Messaging by using it for real!
GSX Solutions© 2014 8
Instant Message between 2 users
Instant Message conference
Mobile Instant Message
GSX registers the 2 users & creates an invitation for peer to peer IM Sends a message & verifies it is received Unregisters the users
GSX registers the users & creates the Lync conference Sends a message to the group & verifies it is received Unregisters the users & delete the conference
GSX logs the users in & starts the peer to peer mobile activity Sends message & verifies it’s received
GSX not only tests the basic IM features! GSX Monitor & Analyzer experiences IM with all the ways Microsoft Lync 2013 gives to its users:
Peer to Peer Instant message conference to multiple attendees Mobile IM through any type of phones
Be alerted on availability and latency of Instant Messaging on your Lync 2013 Servers
Collect Service Level Statistics for SLA management
Detect issues before they impact your users!
Test your VOIP!
GSX Solutions© 2014
Test Lync ability to commute with the PSTN
As a user, GSX: - Registers 2 users on the Lync
Server - Sends a PSTN invite to one of them - Establishes a real call to the target
PSTN phone number - Finally unregisters the users
Test Peer to Peer call through PSTN
As a user, GSX: - Registers 2 users on the Lync
Server - Subscribes to the service - Invites the 2 users on the PSTN OC - Creates the peer to peer
conversation - A real DTMF call is setup!
33
Test Peer to Peer full Lync call As a user, GSX: - Registers & authenticate 2 users - Creates invitation for peer to peer
Audio Video call - Verifies that the Audio Video call
was received - Issues a real Audio Video Message - Unregisters the users
Test of the Commutation ability of the Lync server: GSX tests if a user can use Lync in order to call an external number through the PSTN
GSX tests if 2 users are able to make a call with Lync through the PSTN.
Test if two people can use Lync network to make a call
9
Ensure availability of your Lync 2013 Front End Servers
GSX Solutions© 2014 10
Discover address book server URL from reading Lync topology
Download the address book service file (ABS)
Discover the LIS URI as a Perform a certificate authentication
Query the LIS
Authentication of a user against Active Directory
Download a CS certificate for that user
Register the user against the Lync Registrar
Register and authenticate 2 users Subscription & Publishing Presence Verification of status
Address Book
Client Authenticat
ion
Presence LIS
Configuration
Test every critical services provided by the front end Server! Check latency and be alerted before any user impact! Get detailed alert on each step of every tests!
Troubleshoot quality of service issue
GSX Solutions© 2014 11
GSX Monitor & Analyzer retrieves the performance counters you need to troubleshoot the quality of service that you deliver to your users! Stop being blinded, follow the statistics!
% of space used by storage DB, average time to create a conference call, time out AD, queue latency, Sproc latency, MCU health states and latency, flow-controlled connections, incoming message time, data loss events, throttle SIP connections, etc. and much more!
System Statistics
Windows Services
Performance Counters
One Reporting tool for all your Lync end user tests & performance statistics
GSX Solutions© 2014 12
Compare instantly the performance of your scenarios across your front end Server Detect in few seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Trend and forecast System, Usage & Infrastructure Statistics
Manage your SLA automatically
Create your Service Quality reports in a second
Forecast your availability and performance in one click!
Get complete reports on performance counters to troubleshoot any situation
Stop being blinded, follow the reports!
GSX For Microsoft Lync 2013 Benefits!
GSX Solutions© 2014 13
Simulate End User experience
Multi-platforms and completely Agentless
System, Front End, IM, VOIP & Web App
Speed up your troubleshoot
Manage Lync, Exchange & SharePoint from the same Agentless Real-Time monitoring dashboard!
Test all the critical features of Lync as a user!
Easy to install, no hidden cost to maintain
Collect the performance counters that help you troubleshoot quality of service
Ensure end user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues
Monitor & Report at the Server and the Service levels Get alerted before any user Impacts on potential lack of
availability & performance!
GSX Monitor Integration with SCOM
GSX Solutions© 2014
GSX Monitor Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab
Facilitates and unifies your reporting by forwarding GSX Monitor information to your global monitoring console
Provide end-user scenarios, server, usage alerts directly in the SCOM console Easy reports on any critical KPIs and SLAs
Captures SNMP traps and displays them into SCOM monitoring window under:
Critical Alerts Warning Alerts Information Alerts
Communicates automatically with your centralized Incident Management Platform and Team
14
Free Trial Available
30 days
Full features
Unlimited users
GSX Solutions© 2014
GSX Monitor & Analyzer–Trial
GSX Solutions [email protected] @GSX_Solutions Friends of GSX GSX Solutions www.gsx.com/blog