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  • 1. Get BETTER Results By Doing LESS Training Patti Shank Mike Taylor LearningPeaks.com tmiket.wordpress.com @pattishank @tmiketPerformance vs Training The New Learning Architect Analyzing Performance Problems by Clive Shepherd Or, You Really Oughta Wanna--How to Figure out Why People Arent Doing What They Should Be, and What to do About It Conditions for Success for various by Robert F. Mager & Peter Pipe learning/performance approaches including: top-down, bottom-up, formal, The Performance analysis Flow Diagram in non-formal, on-demand & experiential. the appendix is a great resource.Performance Analysis Questions (Mager & Pipe) 1. Whats the performance problem? 5. Is it a genuine skill deficiency? 2. Is it worth solving? 6. Can the task be made easier? 3. Can we apply fast fixes? 7. Any other obstacles? 4. Are consequences appropriate? 8. Does the person have potential to change?Design ConsiderationsSituation Possible Options Simple on-the-job trainingSimple tasks Job aid/checklistInfrequent Error Job aid/checklistsimple task tolerable Error Regular practice to automaticity intolerableInfrequent Error Job aid/checklistcomplex task tolerable Error Regular practice to automaticity with intolerable job aid/checklist Training with use of performanceFrequently changing task support Minimal effortCheckbox training (ie. PDF with question I have read)Information/Communication Social media, CommunitiesNot enough time/resources Recycle / Curate
  • 2. Analysis First Things Fast: Figuring Things Out: A Handbook for Performance Analysis A Trainers Guide to Needs & Task Analysis Allison Rossett Ron Zemke & Thomas KromlingerPerformance Support Job Aids & Performance Innovative Performance Support: Support: Strategies and Practices for Learning in the Moving From Knowledge in the Classroom to Workflow Knowledge Everywhere Conrad Gottfredson & Bob Mosher Allison Rossett & Lisa SchaferSocial Learning & Communities Cultivating Communities of The New Social Learning: A Guide Practice [Hardcover] to Transforming Organizations Through Social Media Etienne Wenger, Richard McDermott & William M. Snyder Tony Binham & Marcia Connor Social Media for Trainers: Dave Kelly: Why people Hate Training Techniques for Enhancing and & How to Overcome it Extending Learning http://bit.ly/HateTraining Jane BozarthOnline:Jane Harts Non-Training Approach to Workplace Will Thalheimer: The Five Failures of WorkplaceLearning: Learning Professionalshttp://bit.ly/non-training http://bit.ly/5failuresOnlignment (Clive Shepherd & Co.) Dave Ferguson on Minimal Traininghttp://bit.ly/NewLearnArch & http://bit.ly/minimaltypehttp://bit.ly/TrngNotRtAnswerCathy Moore How action mapping can change your Elearning Coach Using the 5 Moments of Need todesign process steer stakeholders in the right directionhttp://bit.ly/ActionMap http://bit.ly/5MomentsSteerTrainingDoctor.org: 21 Questions to ask before Gary Wise Evolving Training Into The Perfect HoleDesigning Any Training Program http://bit.ly/21Q-1 http://bit.ly/evolvetraining, http://bit.ly/21Q-2 , http://bit.ly/21Q-3

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