What do Vodafone
do?
• Connect People to People
• Connect People to Applications
• Connect Applications to Applications
• Connect Applications to People
Users are rapidly adopting new habits
More powerful and enabled devices
Digital content continues to increase
New services will continue to thrive and grow
We need to embrace our new connected world
Growing customerexpectations
Driving increasedproductivity
Realising new waysof working
Reducingoperational costs
Achieving consolidation
Compliance
Today’s challengesBased upon what our customers are telling us
Functional
Operational
Business Continuity, Security & Disaster Recovery
Infrastructure Savings
• Telecom cost savings• Cabling savings
Simplified Operations
• Centralization lowers operational costs• Consolidate equipment & licenses• Decrease maintenance/upgrade costs• Automate Move Add & Change
• Solutions for mobile & home workers• Application & desktop integration• Multi-media collaboration
End UserProductivity
• Increase business agility• Drive competitive advantage• Global, virtual Customer care
Strategic Benefits
Str
ateg
ic I
mp
act
Value for the organisation
Next Gen CommunicationsCreating new value and delivering cost reductions
Total Communications Capability
Linking Collaboration to Business Processes
Event
ActionTaken
Information to Action Gap
Time
Impact of
Response
Defining your mobility strategy – consider all the angles
Managing risk
Maintaining control
Increasing productivity
Mobility
strategy
75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnoverSource : DTI work life balance study
85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace itSource : Dimension Data
‘Fixed in Office’ Permanently office based and need to be at the same fixed desk whenever they are in work.
‘Flexible in Building’ Primarily for office based posts that are not required to have a fixed desk location i.e. they have the ability to work from any desk within a building.
‘Mobile’ workstyle is for posts who spend the majority of their time working at a variety of locations, but require the ability to work as if at a fixed desk
‘Homeworker’ workstyle is for posts who require a home office that functions no differently to their work office
The ‘Operator’ workstyle is reception / central services / assistant roles
Work Styles ‘Profiles’
“Unified Communications by its very nature will change behaviour and the way
people communicate and work”
Establishing User ‘Profiles’
FIXED HOME
MOBILEFLEXIBLE
Deskphone Thin Client Thick Client Mobile Client Speech
Core Infrastructure
CENTRALISED & COMMON
Total Communications Capability
Vodafone multimedia conferencing
Vodafone call recording
Consolidate Simplify Innovate
Mobile integrationExtend to any user,
any device
One number
One voicemail
Flat rate charging
Unified communications
Desktop integration
Drive productivity
Flexible working
Collaboration
IPT / LANIP network
convergence
IP enabled
One service
Foundation for UC
Phase two Phase three Phase four
The Journey
Consolidate supplyPBX support, fixed, mobile
Reduce unit costs
Simplify service
Simplify contracts
Phase one
It’s the design, implementation & support that differentiates
Unified Communications
Reduction in the number of standalone systems - driving down TCOIncreasing the productivity of the users by enhancing their communicationsIncreasing organisational agility and flexibility
Just buying technology that others have …. does not bring about change
Targeting Savings – Standardise … Variance & exceptions drive up costs
UC is not a single project – Series of initiatives based upon a single business vision
Acceptance – Identify Champions …. Model Office … A day in the life of
Unified Collaboration