Download - Generation gap, campus services impact
Generation gap
campus services impact
Ingrid Melve, Uninett CTOTNC2010, Vilnius, June 3 2010
In the closing plenary we will look at the core mission of universities:education and research. The strategic implications for national researchnetworks is open for interpretation. We are challenged with supportingadvanced research (LHC data flows and grids) at the same level asdigital native students (social media, podcast lectures).
So what?
Core mission of universities: Knowledge
Research
Education
National research and education networks support universities by moving bits
How do networks supportadvanced research
digital native students
A whole week of conferencing and meeting, and then what? Are the NRENs doing what we should? I think we should have a more solid interaction with the campus ICT infrastructure. I believe that we need to pay more attention to our largest user group: the students
Where do I come from
Norway
< 5 million persons
Long country with fjords
Distributed higher education, distributed population
Extensive university collaboration
Norway: small country, small population, not easy to do high bandwidth
We have a tradition for collaboration on ICT solutions in the HEI space, this goes way back. May come from the fact that there as so few of us.
Where do I come from
See all the lights in Norway? We light up like UK, Netherlands or Germany; but there are only a bare 5 million of us. This tells you- electricity is cheap in Norway- people live spread out- there is plenty of geography to coverThere are around 100 campus sites all over the country, with an additional 73 municipalities that have their own study centers due to the fact that they lack a college campus site.
May you live in interesting times
The network is not enough
Campus infrastructure Must connect to the Internet
Is morphing
Changing expectations
Network infrastructure is meaningless without strong interaction with campus infrastructure
Problem statement: Invasion of digital nativesMajor migration, not going awayTechnology has moved away from campus and into the real lives of our usersNetworks must changenew expectationssupport new tech, then move onlet professors do their job with some helpnetwork effects
Strategic technical values
NREN have values
Strategic choices reflects our valuesbandwidth = oxygen
focus on one application: the Network
security has an organizational dimension
research projects need special solutions
everything should be reachable (and secure)
Did we try to do roll-out the same way for everything that we did for high bandwidth? And that does not work because of the span in applications? We spent all the money, all the engineering on one
The network stuff worked because it was one app that we could engineer, and get deployed by clever engineering. You need the same amount of engineering for each and every app? Grace period for network rollout was 10 years, today an app has about 18 months.
Go into campus and apply what we know works, make a positive changesNetwork is a natural monopoly, not the case for applications and services. Which ones are monopolies? Where do we have to interact with campus, because we need mentality change
Strategic technical choices
Organizational securityfederated login
eduroam
certificate services (TCS)
Open address spaceIPv6
Multicast
Bandwidth is crucialWe love fiber
Lamda switching
Multicast
Person-to-personmove phones to SIP
Special researchLHC
storage services
University stuff is supposed to be open, there are few closed information spaces. Does organizational security really matter?
Uninett is doing all of this (not so much lamda), to ensure that our users get the services they need.
On the other hand, there are few multicast users
UNINETT on campus
1980s-1992: Internet to higher educationInternet= router + server (Samson)
1994-1998: Multi-campus college (KOMPAKT)Internet= routers + infrastructure
1999- : Administrative systemsDeploying shared systems
2006-2009: Campus networks (GigaCampus)Internet = routers + campus network, BCP
2010- : eCampus in research and learning
Uninett never deployed just bandwidth, the Internet was connectivity AND services
Are we dinosaurs?
Start up spirit is gone
We have bandwidth
The good stuff is elsewhere
Innovation happens off-campus
Vertical integration?
Lacking only QoS before being telco?
Are we dinos?
It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them. John Lanchester
Technology has escaped from campus, and into the lives and minds of our user population Chad Kainz'convenience: we've made all this stuff seem easy' - a rod for our own back for the forthcoming years? google does it, why can't you?Internet2 : Lots of great advanced technology out there deployed in pockets Great at custom demos that show off incredible bandwidth, high quality video, seemless authentication, Not so great at making this all available to normal end users at their desks Users often need to become network experts to make all of this work Previous model: we did our work in the network core, now if only campuses and regionals would do their part New model: joint effort to make technology work end to end
Immature areas
Cloud computing (and how we use it)
Mobile networks and mobile services
Architecture: security, integration, open/free
Collaboration tools: video conferences, web meetings, calendars, social networks
Groups and virtual organizations
Lecture capture
Photonic networks
Conditions for services
Network effectsinteraction rule the outcome, not the actorsexponential growth is naturalContent is king, but context rules (Vijay Kumar)
Why are there research networks?How does campus infrastructure and national research and education networks interact?How to support the key goals of universities: Knowledge dissemination Education Research
Student lessons
It is not only our network anymore
Students bring open free services inside our institutions (and our security domains)
Universities have stability, neutrality and trust
Students come with a Internet pastKnow their tools
Tailor solutions to the needs of universities (and students)
Students mutateWe cannot predict wishes
We may predict their needs in learning and research
Hannes Lubich on social media in the opening plenary - students use technology very different from what we provide as a service - if somebody complains about me in ten years time, when I apply for a job, I would not work for them anyway - gen Y and millennials - social networking is here to stay
Andrew Cormacks comment: using a firewall to drive a perimeter through individuals thought processes is not going to work
Generation gap
Who wears a watch? Info available from your cell. Strap unneccessary tech device to your body, and I am sure you can rationalize it.Expectations rule your everyday life
Define generation gap, in context of this presentationContext rulesMature is good for cheese, is it good for physics and math?
Generation gap in expectations
Generation gap in skills and attitude
Mobile devices
Social media
What is a Digital Native?
Coined by Mark Prenskyturn first to Internet for information
file and forget, look up when needed
just in time learning strategy
multitasking
The number of online hours matters
Digital literacy = locate, organize, understand, evaluate and create information using digital technology
to describe how todays students think and process information fundamentally differently
Silly term, no foundation in research. Useful term to discuss anecdotal evidenceJIT joke
Digital immigrants are those who grew up without Intenret, turn to books for information, print out email to readWe who are not Generation X or millennials
Digital competence
Digital skills: how to use computer
Digital competence: use ICT to evaluate, understand, organize, locate, use and create
Digital confidence: willing to try (and fail)
Ask critical questions
Analyze situations, splitting problems into components
Synthesize knowledge
Gather knowledge, sort information
University goals:teach general knowledgedevelop general intellectual capacitiesspecific subject knowledge...at least that is what they tried to teach me
The Norwegian Royal Ministry of Defense used to post signs banning photography. Today they have a flickr-page for sharing pictures.
Digital Native is a state of mind
Attitude towards technology
...of course I can!
Willing to leave
Willing to try (and fail a bit)
Digital self confidence
Familiarity with technology
I was born with this...
Internet and other digital media takes many (3-7) hours every day
Knut enters
university
University takes away his tools, brand him outlaw
University gives him outdated tools
University lock his information away from his tools
Is Knut working efficiently?
We started using it whan we started working
http://www.flickr.com/photos/watchsmart/
What is this? What does it look like?
Different expectation when we see communcation devices
Prayer flags are communication and replication devicesHighly efficient communication: one prayer is placed on each flag, and every time the wind blows past, the prayer is sent to the gods
The power of expectations
Tabula rasa days for campus ICT are over
Students are not blank minds
Student parliaments want podcast
Students are digital natives (Just in Time), faculty are digital immigrants (planning and analysis)
How do we adjust to user expectations?
What do students expect? Digital natives
Service deployment
Open transparent processes
You need to work in a certain way:
share, share, share
Iterative processesunderstand existing work flows
use social media, exploit relationships
Prove all things; hold fast that which is good (Paul in 1 Thess 5, 21)
Open transparent processes - (not mention: eduGAIN closing openwiki) - it is silly to be closed in a deployment effort - it costs us time to keep others out of the information loop - we know that openness works - we need to share beyond the insiders, to bring in and build a community - it is old fashioned and outdated to close information and work flows, this is the age of Internet collaboration and social networking - when we are open, we get feedback and input
Technology went away
from campus
To open providers
Google Apps for Education, live@EDU
Skype
Into the cloud
IT department focus on standards and ready made solutions, not on innovation and education processes
No control over the user devices PC or Mac
phone or iPad
The innovation happens outside campusWe lost the initativeoutsourcing panel: beware, or we will not have a future
Technology went everywhere
App war vs OS war
Technology moving away
from campus
IT expectations do not move away from campus
IT departments go from providing boxes to collaboration and processes
Do not fall into the administrative trap
Learning, teaching and research are critical
Skill set for IT people is expanding
Digital Natives are nice people :)
What is happening today? Do we have enough bandwidth?Security, access and availabilityFlexibility and costI seldom ask myself does the network support research and education?Values we like: open solution, open source, available, advanced
What is likely to happen tomorrow?
Compare with immature areas
Why do Uninett eCampus?
We were asked to
Our job to ensurethings work across network
standardization and national collaboration
sharing of best practice
cost efficiency
Connecting campuses to the world
eCampus program
First tasks focus on lecturesLecture capture
Web meeting and video conferences
Sharing best practices
ICT architecture
Goals:
Lectures shared (in group or open)
Distance collaboration
Mobile solutions
Society benefits
Better use of the resources for developing and presenting teaching materialsLecturers matter!
Adapting to changes in society, better flexibility
Knowledge and competence increase productivityOpen lectures online is one tool
Increased collaboration
University and faculty benefits
Collaboration give higher yields
Easy to collaborate across distance
Building good learning environments
Ubiquitous access opens education independent of geography
Easier to share information, transparency and open information is visible
Preserve resources for reference and further use in institution
Student benefits
Power of choice: more courses with higher quality
Access: repeat lecture at will, presence, facilitate communication
Everyday ICT for digital natives, web2.0
Easy access to research materials and text books
Simple everyday life
Student parliaments want podcast today
National collaboration
Collaboration, organization and sharing is high on the political agenda
Video meetings are useful for multi-campus
Distance education is increasing
Courses cross organizational boundaries
Standardizing solutions eases integration
Money and incentives matter
Open solutions create interaction
Define shared architecture for solution space
Student wave requires new thinking to scale up education facilities
//usikker
Now what?
We have improved research and education by networking
digital natives demand more from life on the wireless
can we adapt? do we have the mindset?
people look to us to do collaboration
we have the tools and the contact networks
... there is a world of opportunities in the expectations
Contact
The eCampus work in Norwayhttp://blog.ecampus.no
Twitter: ecampusnorge
as digital natives, we are open for collaboration :)
Note that my organizational affiliation is not as visible as you would expect. This is a side effect of the social media, as they are used today.
StudentsFacultyICTDigital skillsHighVariableHighCompetenceLowHighMediumDigital confidenceHighLowHighDigital competenceLowMediumMedium
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