Transcript
![Page 1: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/1.jpg)
1
From Multichannel to Omnichannel A Retail Banking Strategy
November 2012
Dr. Mircea Mihaescu
Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/
![Page 2: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/2.jpg)
2
![Page 3: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/3.jpg)
3
![Page 4: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/4.jpg)
4
![Page 5: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/5.jpg)
5
![Page 6: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/6.jpg)
6
![Page 7: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/7.jpg)
7
![Page 8: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/8.jpg)
8
![Page 9: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/9.jpg)
9
![Page 10: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/10.jpg)
10
![Page 11: From Multichannel to Omnichannel A Retail Banking Strategy](https://reader036.vdocuments.us/reader036/viewer/2022071602/613d6bfa736caf36b75d23b8/html5/thumbnails/11.jpg)
11