Frequently Asked QuestionsQ: HowcanIFInDoUTTHEBaLancEoFMYPREPaID
accoUnT?A: IfyouhaveanConnectNetwork.comaccount,youcan
viewyourbalancesbyloggingintoyouraccountonline,oryoucanusetheGTLAdvancePayautomatedsystembycalling1-866-607-6006.
Q: wHaTIFTHEInMaTEIsRELEasED?wILLIREcEIvEaREFUnDFoRTHEREMaInIngFUnDsonTHEaccoUnT?
A: ContacttheGTLAdvancePayServiceDepartmentandpress“0”tospeakwithaGTLrepresentativetorequestarefund.GTLstrivestoprocessrefundswithin30days(andafterverifyinginitialpaymentmethod),andtypicallywithin60days,atthelatest.Accountsthatareinactivefor90dayswillreceiveanotificationofinactivitythroughawrittencorrespondenceoranautomatedoutboundmessage.Theaccountholderwillbeabletorequestarefundforanyunusedbalanceoffunds.
Q: wHaTTYPEsoFcREDITcaRDsaREaccEPTED?A: WeacceptVisa®,MasterCard®andDiscover®(including
debitandcheckcards)tosetupaprepaidaccount.
Q: wHaTIFTHEInMaTEHangsUPBEFoREIFInIsHMaKIngTHEcREDITcaRDPaYMEnTTosETUPTHEPREPaIDaccoUnT?
A: Iftheinmatehangsupafterthecreditcardverificationprocesshasbegun,inmostcasestheprocesswillnotterminate.Forfurtherverification,thecustomermaycontacttheGTLAdvancePayServiceDepartment.
Q: canIManagEMYaccoUnTsonLInE?A: Yes,AdvancePaycustomerscannowmanagetheir
accountsonlinethroughwww.connectnetwork.com.Thewebsiteallowsyoutomakepayments,viewcalldetailhistory,viewbalancesandmore!
Q: HowLongwILLITTaKEFoRPaYMEnTsToaPPEaRInanaccoUnT?
A: PaymentsmadethroughtheConnectNetworkwebsitearecreditedtoaccountsquickly.Phoneaccountpaymentsmaycreditinaslittleas5minutes.
Q: wHaTIFIDon’THavEacREDIToRDEBITcaRD?A: DepositscanbesentviaUSPSorthroughWestern
Union,oryoucanpurchaseaprepaiddebitcardatmanylocalretailersthatcanbeusedwithGTL’sautomatedsystems.PrepaidcardswithaVisa,MasterCardorDiscovercardlogoarenormallycompatible.
Q: wHaTDoInEEDToUsEconnEcTnETwoRK.coM?A: UsingtheConnectNetworkwebsiteiseasy.Tosignup,
allyouneedisavalidemailaddress,andacomputerwithinternetaccess.Visitwww.connectnetwork.comtosignupforanaccount,followtheregistrationprocess,andclickontheemailthatthesystemsendsyou.BesuretoselectCaliforniaDepartmentofCorrectionsandRehabilitation(CDCR)whenchoosingthefacilityduringsetup.Onceyouhavecompletedthisprocess,youwillbeabletologintothesiteandmanageyouraccount.
AdvancePay®gTLInMaTEFaMILYPREPaY
The Fastest, Most Secure Way to Prepay Inmate Call, Commissary and Trust Accounts
aDvancEPaYcUsToMERscannowUsE
www.connectnetwork.com
gTLInMaTEFaMILYPREPaY
A Service for Family and FriendsFamilymembersandfriendsofinmatesaregiventheoptionofsettingupprepaidcallingaccountsusingcreditcards,checks,moneyordersorWesternUnion.CallsthatmayotherwisebeblockedarenowcompletedthroughGTL’sAdvancePayprogram.
How Does It Work?AdvancePayallowsinmatestocallyourtelephonenumberwithouttherestrictionsofstandardbilling.Whenaninmateattemptstodialanun-billablenumber,theinmateisplacedonholdandAdvancePaywillprovidetheoptiontothecalledpartytosetupaprepaidaccount.Aftertheprepaidaccountisestablished,collectcallstothetelephonenumbermaybeplaced,uptotheprepaidamountintheaccount.Aftertheaccountmoneyisused,thesystemwillprompttheusertoaddfundstotheirAdvancePayaccount.
Benefits: Security, Speed, SimplicityCustomerscanrestassuredthatcollectcallchargeswillnotreachanexcessiveamount.Whenfundsonaprepaidaccountarelow,anautomatedsystemwillcontactcustomerswiththeoptiontoaddmoremoneytotheirAdvancePayaccount.Alltransactionsoccurinreal-time.Whenaninmateplacesacalltoanumbersetupasprepaid,fundsaredeductedfromtheAdvancePayaccountassoonasthecalliscomplete.
Questions?TheAdvancePayServiceDepartmentisreadytoanswerallbillingrelatedquestions:
TheeasiestwaytoestablishanAdvancePayaccountisthroughouraccountmanagementwebsitewww.connect-network.com.Youcancreateatelephoneaccount,makepaymentsandviewbalancesonconnectnetwork.com.CustomerscanalsocreateanaccountthroughGTL’sautomatedphonesystemwithaminimum$5.00paymentmadeviaacreditcard(transactionfeesmayapply).Inadditiontoourautomatedphonesystemandwebsite,accountscanbeestablishedandpaymentscanbemadethroughourAdvancePaycustomerservicedepartment,WesternUnionandbymailingchecksormoneyorders.
Thesystemiscompletelyautomatedandcanbeaccessedbycalling1-866-607-6006.
onLInEaccoUnTManagEMEnTanDPaYMEnTs
www.connectnetwork.com
cUsToMERsERvIcE
1-866-607-6006FaxnUMBER
1-251-473-2802HoURsoFoPERaTIonMondaytoFriday7amto11pm,Central
SaturdayandSunday8amto7pm,Central
MaILIngaDDREssAdvancePayServiceDept.POBox911722Denver,CO80291-1722wEBsITEwww.connectnetwork.com
How to avoid disconnection!IMPoRTanTnoTEsaBoUTcaLLsFRoMcoRREcTIonaLFacILITIEs
DON’Tattempta3-waycall
DON’Ttrytotransferthecall
DON’Tputtheoffenderonhold
DON’Tuseoranswer“callwaiting”
DON’Tpressnumbersonthetouchtonepadduringthecall(onbothoffenderphoneandcalledpartyphones)
DON’Tstoptheconversationforanylengthoftimebecauseevenshortpausesmayresultinadisconnection
BLocKEDnUMBERsOnceanumberhasbeenblocked,onlythepersonthenumberislistedtomayunblockthenumberbycalling:
1-866-607-6006
noTIcEAdvancePaypaymentsmaybesubjecttotaxesandfees.Specificationsaresubjecttochangewithoutnotice.Thispublicationmaybecopiedanddistributedtoinmates,familymembers,andfriends.
advancePayserviceDept.PoBox911722Denver,co80291-17221-866-607-6006
PartNumber7000121©2015GlobalTel*LinkCorporation.AllRightsReserved.AdvancePayisaregisteredtrademarkofGlobalTel*Link.
www.gtl.com
