Frank HaydenAssociate Director
GENEO
Leadership Behaviours forWorld Class Companies
GENEO
• Established in 2007• 25 people serving clients in the US, Europe,
Africa and Australia• Help our clients to make lasting and
substantial improvements to business performance and leadership performance
• Automotive, Aerospace, Oil & Gas, Mining, Construction, Energy
• Software solutions
The ultimate business goal is to achieve sustainable Competitive Advantage
• No1 selling small car in US
• Lowest cost per seat mile
• One platform - Air Force, Navy, STOVL
• 50 year risk sharing partnership
When things go wrong
• Capabilities• Tools• Resources• Budgets• Mindsets• Leadership
Winning companies are outstanding at these three things
Relentless Optimisation
Leaders as Coaches Mindsets & Capabilities
Relentless Optimisation
• Agile, anticipate and adapt
• Value stream studies
• Quality, productivity and lead-time variability reduction
Leaders as Coaches
• Forward looking KPIs
• Standard Diary
• Improvements structured as experiments
• Trust in Leadership
Mindset & Capabilities
• High trust in Leadership
• Low trust in Leadership
• Compelling purpose, highly skilled
• People unsure of what to do
• People willingly give their best contribution
• People wait to be told what to do
Results• Safety – first in our thinking.• Value stream mapping – customer flexibility through lead-time
and variability reduction. – 5% year on year cost reduction.
• Process confirmation – all levels of management understand conditions
on the front line. • Winning culture – employees engaged and willingly
giving you their best contribution.
• High performance teamwork – Design, Manufacturing, Quality, Purchasing, Finance.
• Flawless launch – new products/technology/facilities.
• Supply chain optimisation – make v buy/customer protection/unit cost.
Results• Value stream mapping – Managing to learn, Shook.• Performance management – Learning to lead at Toyota, HBR.• Employee engagement – Southwest Airlines, HBR.• Trust in leadership – Shackleton’s
Way, Morrell & Capparell. –
Authentic, Neil Crofts.• Employee engagement – Zapp!, Byham & Cox.• High performance teamwork – The secret of a winning culture,
Senn-Delaney.