FIBAA Foundation for International Business Administration Accreditation
The ESG in Practice: Case Study FIBAA
Professor Dr. Kerstin Fink, Chief Executive Officer (CEO)
The African Standards and Guidelines for Quality Assurance in Practice: Continental
challenges and opportunities
HAQAA Follow-Up Workshop to the first HAQAA Training Course Cairo, Egypt
24th April,2018
© 2018 FIBAA Professor Dr. Kerstin Fink 1
AGENDA
2 © 2018 FIBAA Prof. Dr. Kerstin Fink
I. ESG at a Glance
II. ESG in Practice: The Case of FIBAA
III. Implementation of ESG at FIBAA
PROFESSOR DR. KERSTIN FINK FIBAA CHIEF EXECUTIVE OFFICER
PROFESSOR OF INFORMATION SYSTEMS
• FIBAA Chief Executive Officer (CEO) since 2017, former Deputy Chair FIBAA
Commission for Institutional Procedures and reviewer
• University Professor for Information Systems, School of Management, University of
Innsbruck since 2003, acted as Department Head, Dean & PhD Programme Director
• President of the Salzburg University of Applied Sciences 2011-2015, chaired the
Salzburg Higher Education Conference
• Research Visits at Stanford, Berkely, University of New Orleans & Tulane University
• PhD and Habilitation in the area of Knowledge Potential Measurement at the
University of Innsbruck
• Longstanding experience as chair of quality assurance panels, curriculum
commissions, and appeal committees
• Major scientific publications and numerous awards in Knowledge Management &
Measurement, Performance Measurement, Business Process Management, and
Stakeholder Management
• Recipient of numerous awards for research excellence and high impact
3 © 2018 FIBAA Prof. Dr. Kerstin Fink
AGENDA
4 © 2018 FIBAA Prof. Dr. Kerstin Fink
I. ESG at a Glance
II. ESG in Practice: The Case of FIBAA
III. Implementation of ESG at FIBAA
ESG AT A GLANCE THE STANDARDS AND GUIDELINES FOR QUALITY ASSURANCE IN THE EUROPEAN
HIGHER EDUCATION AREA
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•1.1 Policy for Quality Assurance
•1.2 Design and Approval of Programmes
•1.3 Student-Centred Learning, Teaching and Assessment
•1.4 Student Admission, Progression, Recognition and Certification
•1.5 Teaching Staff
•1.6 Learning Resources and Student Support
•1.7 Information Management
•1.8 Public Information
•1.9 On-going Monitoring and Periodic Review of Programmes
•1.10 Cyclical External Quality Assurance
Internal Quality Assurance
•2.1 Consideration of Internal Quality Assurance
•2.2 Designing Methodologies Fit For Purpose
•2.3 Implementing Processes
•2.4 Peer-Review Experts
•2.5 Criteria for Outcomes
•2.6 Reporting
•2.7 Complaints and Appeals
External Quality Assurance
•3.1 Activities, Policy and Processes for Quality Assurance
•3.2 Official Status
•3.3 Independence
•3.4 Thematic Analysis
•3.5 Resources
•3.6 Internal Quality Assurance and Professional Conduct
•3.7 Cyclical External Review of Agencies
Quality Assurance Agency
AGENDA
6 © 2018 FIBAA Prof. Dr. Kerstin Fink
I. ESG at a Glance
II. ESG in Practice: The Case of FIBAA
III. Implementation of ESG at FIBAA
ESG IN PRACTICE: THE CASE OF FIBAA
7 © 2018 FIBAA Prof. Dr. Kerstin Fink
FIBAA
Structure
Mission & Principles
Product Portfolio
Recognition
International Orientation
General
Benefits
• Established in 1994 as a foundation by the
employers‘ associations and chambers of commerce
of Germany, Austria and Switzerland
– Confederation of German Employers' Associations
– Association of German Chambers of Commerce and Industry
– Federation of Austrian Industries
– Austrian Economic Chambers
– Economiesuisse
• Registered as a foundation in Zurich (Switzerland),
Headquarter in Bonn (Germany)
• A legally and professionally independent non-profit organisation
• Lean management: 1 CEO, 4 divison managers, 10 project
managers, office
• Decision-making committees and pool of experts
FIBAA’S ORGANISATIONAL STRUCTURE
8 © 2018 FIBAA Prof. Dr. Kerstin Fink
• MISSION:
– FIBAA stands for employability, international orientation, applicability, customer
services, and dialogue with higher education partners
– FIBAA offers programme-level and institutional accreditation in English and
German, fully compliant with the Standards and Guidelines for Quality
Assurance in the European Higher Education Area (ESG)
• PRINCIPLES
– FIBAA has assessment guides for all accreditation procedures
– Procedures are transparent and individual
– Continuous Selection and Training of FIBAA experts for accreditation
procedures
– FIBAA is highly customer- and stakeholder-oriented
– FIBAA continuously reflects on the methodology of its procedures and further
improvement
FIBAA’S MISSION & ACCREDITATION PRINCIPLES
9 © 2018 FIBAA Prof. Dr. Kerstin Fink
• Two areas of accreditation:
– Accreditation in line with national requirements
– FIBAA Quality Seal
FIBAA’S PRODUCT PORTFOLIO
10 © 2018 FIBAA Prof. Dr. Kerstin Fink
Programme-level
Accreditation
Institutional
Accreditation
Certification of continuing education
programmes Consulting Service
Product
Portfolio
FIBAA’S INTERNATIONAL RECOGNITION
11 © 2018 FIBAA Prof. Dr. Kerstin Fink
Europe-wide – Listed in the European Quality Assurance Register for Higher Education (EQAR) Successfully re-registered in 2017
Europe-wide – Full membership in European Association for Quality Assurance in Higher Education (ENQA) Membership successfully renewed in 2017
Germany – Accreditation by the German Accreditation Council Successfully re-accredited in 2017
Austria– Recognition by the Federal Ministry of Education, Science and Research
Switzerland – Recognition by the Swiss Accreditation Council
Kazakhstan – Recognition by the Ministry of Education and Science of Kazakhstan
Netherlands & Flemish Community of Belgium – Recognition by the Nederlands Vlaamse Accreditatie Organisatie (NVAO)
• FIBAA is offering its nationally recognised accreditation in Germany,
Austria, Switzerland, Kazakhstan, and the Netherlands
• FIBAA is offering its Quality Seals worldwide
• Core markets are Europe, Russian-speaking countries, Central
Asia, and the Middle East
• To date, FIBAA is conducting procedures in the following countries:
FIBAA’S INTERNATIONAL ORIENTATION
12 © 2018 FIBAA Prof. Dr. Kerstin Fink
• A partner for excellence in higher education for more than 25 years
• Over 800 successfully completed accreditation procedures
• Business activities, joint projects and partnership agreements in over 50 countries
on 4 different continents
• Since 2008 40+ FIBAA Premium Seals have been awarded to degree programmes
or institutions for outstanding quality
• Approximately 60+ higher education institutions (HEI) currently under contract,
ranging from leading business and law schools to universities of applied sciences,
research universities and continuing education providers
• High customer retention rates: approximately 75 per cent choose FIBAA again for
subsequent accreditations
• A pool of 700+ experts featuring professors, senior business practitioners and
students, who all have strong accreditation expertise in both FIBAA’s core disciplines
and quality assurance/enhancement
BENEFITS CREATED BY FIBAA
13 © 2018 FIBAA Prof. Dr. Kerstin Fink
AGENDA
14 © 2018 FIBAA Prof. Dr. Kerstin Fink
I. ESG at a Glance
II. ESG in Practice: The Case of FIBAA
III. Implementation of ESG at FIBAA
IMPLEMENTATION OF ESG AT FIBAA
15 © 2018 FIBAA Prof. Dr. Kerstin Fink
FIBAA as a Promoter
of ESG
ESG within HEI
ESG within Agency
Advancing the ESG Debate
ESG WITHIN HEI
16 © 2018 FIBAA Prof. Dr. Kerstin Fink
• All ESG aspects reflected in FIBAA’s assessment guides and accreditation criteria for
programme-level and institutional procedures
• Strong emphasis on internal quality standards in institutional procedures where the
focus is on HEI’s quality management system
• Beyond accreditation procedures, FIBAA offers workshops and trainings to HEI
stakeholders on these very standards
• FIBAA’s procedures and decision-making committees are designed and function
according to these standards
• Growing pool of carefully selected and trained experts from academia, business
practice, and the student body
• Clear and published set of assessment criteria
• Transparent documentation of all procedures and decisions
ESG WITHIN AGENCY
17 © 2018 FIBAA Prof. Dr. Kerstin Fink
• FIBAA has translated the ESG into its assessment procedures
• FIBAA is an independent non-profit organisation
• Officially recognised at European and national levels
• All FIBAA members comply with a rigorous code of conduct
• Fully fledged internal quality management which is informed by an
analytical approach
• FIBAA perceives itself as a learning organisation
• Customer surveys have shown that FIBAA’s compliance with ESG was
among the top reasons of HEIs from outside the EHEA to choose FIBAA
accreditation
• FIBAA’s expert teams, committee members and project managers
regularly reflect on specific issues in applying ESG
• FIBAA actively contributes to the promotion, ongoing policy debate and
further development of ESG in the European and international arenas
• For FIBAA and its customers, ESG is much more than merely a set of rules
• It is a path-breaking quality concept for accountability and enhancement in
HEIs
ADVANCING THE ESG DEBATE
18 © 2018 FIBAA Prof. Dr. Kerstin Fink
The ESG are a common framework
for all but there are multiple ways of
getting there
Understanding one’s customer
needs and circumstances is
quintessential
In accordance with its mission,
FIBAA promotes a flexible and
highly customer-oriented
approach
Overarching ESG standards must
be compartmentalised into smaller
achievable objectives (i.e.
assessment critieria)
Agencies themselves have to
regularly review their accreditation
practices in line with ESG
FIBAA AS A PROMOTER OF ESG
19 © 2018 FIBAA Prof. Dr. Kerstin Fink
Reflection: Different HEIs – different programmes – different challenges • Large public institutions draw on long traditions
in teaching and research, and often have strong international networks as sources of academic quality
• However, their decision-making processes can be complex and slow with insufficient diffusion into autonomous decentralised units
• Student-centred learning is more established in HEIs with a strong focus on teaching and applicability
• Newer and especially private institutions take more top-down decisions and have more affinity with management concepts adopted from business (e.g. quality management or management by indicators)
FIBAA
Professor Dr. Kerstin Fink Chief Executive Officer (CEO)
Berliner Freiheit 20 – 24
53111 Bonn/Germany
Phone: +49 (0) 228 280356 0
Fax: +49 (0) 228 280356 20
E-Mail: [email protected]
www.fibaa.org
Newsletter: [email protected]
Thank you for your attention!
20 © 2018 FIBAA Prof. Dr. Kerstin Fink
• An internationally recognised quality seal for your study
programmes
• Extensive and elaborated assessment reports, which highlight the
strengths of the accredited study programmes and identify potential
for their further development
• An outstanding expertise in the assessment of study programmes
• A special focus on internationality, employability, practical business
relevance and service orientation
• A service oriented, efficient and flexible procedure (4-6 months)
APPENDIX: PRODUCT PORTFOLIO
PROGRAMME ACCREDITATION
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• A detailed review on the institution in all its entirety.
• Assessment of the following criteria: – Mission and Profile of the HEI
– Governance and Quality Management
– Teaching and Studies
– Research
– Support Processes
– Resources
– Publication
• In line with usual international benchmarks that allow to
determine the institution’s own quality beyond national
scopes.
• Particularly relevant for internationally orientated HEI.
APPENDIX: PRODUCT PORTFOLIO
INSTITUTIONAL ACCREDITATION
22 © 2018 FIBAA Prof. Dr. Kerstin Fink
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FIBAA offers certification of continuing education
courses
to HEIs or providers of continuing education,
for continuing education courses at academic
level, which do not lead to an academic degree
APPENDIX: PRODUCT PORTFOLIO
CERTIFICATION
© 2018 FIBAA Prof. Dr. Kerstin Fink
FIBAA offers the following consulting services to HEI:
Individual consulting services
Workshops and seminars
Working papers and information material
Evaluation procedures
Studies and projects
APPENDIX: PRODUCT PORTFOLIO
CONSULTING SERVICES
24 © 2018 FIBAA Prof. Dr. Kerstin Fink