Food Safety Culture: A Proposed Framework and Current Activity
Lone Jespersen, Principal
CFSF, May 20, 2016
Lone Jespersen
Outcome
Food safety culture and maturity profiling
Version 2.0
Industry collaboration
Mary
FailuresExamples of cultural failures leading to food safety outbreaks and recalls,
VISION AND MISSION Senior levels of management e.g. CEO were not made aware of the environmental testing results.
PEOPLE SYSTEMS It was found that departments and functions were working in silos.
CONSISTENCY The plant did not follow its own written programs and inspectors did not call this out. Written procedures were bypassed to ensure product was shipped. This was noted as common and accepted practices.
ADAPTABILITY The plant and its inspectors did not conduct analysis of root-causes on high-levels days
RISK Findings were not analyzed by the plant or head-office to detect trends over time.
Reference: The WPC80 incident: causes and responses. Government Inquiry into the Whey Protein. Concentrate Contamination Incident November 2014. :http://www.listeriosis-listeriose.investigation-enquete.gc.ca :http://www.cdc.gov/listeria/outbreaks/cantaloupes-jensen-farms/082712/index.html dhttp://www.foodsafety.gc.ca/english/xl_reprt-rapprte.asp#b
Food safety culture and maturity profiling
A performance journey
!!
Reference: “Measuring and profiling food safety culture maturity” Lone Jespersen et al. 2016
Journey towards internalization
Task
Behaviour
Mindset
Profil triangulation
Behaviour-based self
assessment
Performance assessment
On-site confirmation
Roles
Behaviours
Senior Executives
Manufacturing
Functional Leader
Leader
Supervisor
Food Safety & Quality
Functional Leader
Leader
Supervisor
200 specific behaviours in the measurement system
From “Theory of Reasoned Action” by Fishbein and Ajzen
Measurable Behaviours
Actively engaged in plant food safety programs to drive implementation ongoing.
Schedules and leads production morning meeting attended by associates every day at 8:30 a.m.
Food Safety Maturity
Completing tasks because regulators make us do so.
Ongoing business improvement and growth is enabled by food safety.
The Food Safety Maturity Model was developed by Lone Jespersen in collaboration with Dr. John Butts, Raul Fajardo, Martha Gonzalez, Holly Mockus, Sara Mortimore, Dr. Payton Pruett, John Weisgerber, Dr. Mansel Griffiths, Dr. Tanya Maclaurin, Dr. Ben Chapman, Dr. Carol Wallace, and Deirdre Conway.
I immediately remove food safety issues by myself to avoid negative consequences for myself and my team
I make sure somebody is managing consequences every time a food safety problem occur
Behaviours
I take action daily to let anybody know when they go over and beyond for food safety
I discuss food safety with business leaders to ensure actions are build into their business plans
Self-assessment behaviours
Measure of food safety culture
15
Table legend: Maturity measures across five capability areas. Mean score ( ) and plant average minimum and ( ) maximum. All plant data.
Mean=3.0
Mean=2.6
Mean=2.7
Mean=2.4
Mean=3.0
Version 2.0
Learnings from Ver. 1.0
Method Validity
Practicality
Content Leaders mindset
Size matters
Technology
Version 2.0
“Measuring culture – a comparative analysis of construct validity” (August, 2016)
Revise system based on Ver. 1.0 learnings (September, 2016)
Develop sector specific functions, roles, and behaviours (TBD)
Select sector relevant and valid methods (TBD)
Industry collaboration
Enabling change
GFSI• Purpose to define terms of reference and guidance
document.• 27 members from Asia, Europe, NA, and South America• Kick-off March 3-4, 2016 in Berlin. Next meeting
September, 2016.
The Science Group• Purpose to inventory current research, discuss gaps, and
draft collective research proposals. • 16 members from North America and European
universities.• First in-person meeting Nov., 2015. Next meeting June,
2016.
Enabling change
STRENGTHENING FOOD SAFETY CULTURE AND LOWERING RISKSSENIOR LEADERSHIP SEMINAR AND COACHING
Presented by: GMA and Cultivate
Next seminar: September 13, 2016 in collaboration with Alchemy Systems
Thank you