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FINE COLLECTION and the
PROVINCIAL OFFENCES ACT
Presented By: Linda Lafontaine: County of Northumberland
Ross I. Rae: County of Hastings
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Provincial Offences Fine Collection
• Overview
• POA Administration
• Court Remedies
• Topical Issues / Wish list
• Northumberland’s POA History
• How to increase Revenue / decrease collection costs
• Exceptional Customer Service
• Q&A’s
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Provincial Offences
• Where we came from
• Our Partners
• Responsibilities of Service Provided
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Provincial Offences
Fun with numbers
The details…
• Total outstanding tickets
• Yearly receivables
• Total outstanding receivables
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Provincial Offences
0
5000
10000
15000
20000
25000
year
2007
2008
2009
2010
2011
ANNUAL TICKETS ISSUED
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Provincial Offences
2,516,000
1,804,000
0
500000
1000000
1500000
2000000
2500000
3000000
Year
2007
2008
2009
2010
2011
ANNUAL REVENUE
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Provincial Offences OUTSTANDING TICKETS
0
5000
10000
15000
20000
25000
2007 2008 2009 2010 2011
Yearly Receivables
Difference
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Provincial Offences
$4,700,000
$5,700,000
$6,700,000
$7,700,000
$8,700,000
$9,700,000
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2003 2004 2005 2006 2007 2008 2009 2010 2011
GROWTH IN POA DEFAULTED RECEIVABLES
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Provincial Offences
Collection of POA Accounts
Show me the Money!
• Legislative framework
• Ministry of the Attorney General – MOU
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Provincial Offences
Outstanding Accounts
• Introduction to Collections
• Collection Process
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Provincial Offences
• Legal Remedies
–WRITS
–GARNISHMENTS
–EXAMINATIONS
• 3rd Party Agencies
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Provincial Offences
New Tools • Tax Rolling
• Municipal Act fees
• Recent Ontario Budget - being able to attach refunds from Income tax etc.
• Refusing to issue or renew vehicle registration for unpaid fines. Province to consult with stakeholders.
• How you help
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WISH LIST
• ICON
• MTO
• Enhanced Tax Rolling
• Build better Partnerships
• How you help
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Provincial Offences Act
2000 - Northumberland County inherits approximately $3
million dollars in accounts receivable from the Provincial
government
2009 - Receivable doubles to just over $6 million dollars
2010 - Collection Specialist is hired to “manage the
collection process”
Northumberland County’s POA History
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Provincial Offences Act
2010 $378,427.00
NORTHUMBERLAND COUNTY
POA COLLECTION REVENUE
PROJECTED REVENUE 2012 $600,000.00
2011 $501,220.00
2012 $442,528.00
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Fine Collections and the Provincial Offences
Act
ARE YOU LOSING MONEY ON PARKING TICKETS???
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Provincial Offences Act
LOST REVENUE FLOATING IN SPACE??
RICO 9020
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Provincial Offences Act
CONNECTING OLD CASES TO NEW CASES
1992 2012 SAME DRIVER
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Provincial Offences Act
BENEFITS OF DATA SCRUBBING
REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME
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Provincial Offences Act
MANAGING 3RD PARTY COLLECTION AGENCIES
MONITORING 3RD PARTYAGENCIES
COLLECTING COMMISSIONS
THE 5 DAY RULE
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Provincial Offences Act
EXCEPTIONAL CUSTOMER SERVICE
BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!!
OFFER ADDITIONAL ASSISTANCE
GOOD AND FAIR QUESTIONING TO DETERMINE BEST
REPAYMENT PLAN
FOLLOW-UP ON THEIR PROMISE TO PAY
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Questions & Answers
Contact Information: Ross I. Rae Linda Lafontaine
County of Hastings County of Northumberland
[email protected] [email protected]
1-800-510-3306 ext 3129 1-800-372-3329 ext 2333