Download - Final PPT Lorca-Junsay
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FACULTY MEMBERS LEVEL
OF SATISFACTION ON THE
INSTITUTIONAL SERVICES
OF THE UNIVERSITY
By Merle P. Lorca-Junsay
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RRATIONALEATIONALE OFOF THETHE SSTUDYTUDY
As a mission school foundedby American BaptistMissionaries in 1905, Central
Philippine University continuesto herald her ideals of aChristian institution that values
service above gain and prestige.
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o In 2005, the University submittedherself to the scrutiny of theInternational Organization forStandardization (ISO)
o The University took theresponsibility of assessing itsmanagement by applying to theISO 9001:2000 or the Quality
Management System ofEducational and Support Services.
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To answer ISO demand, the Universitytasked independent bodies to determinecustomer satisfaction by meeting
customer and applicable regulatoryrequirements.
The Universitys customers are thestudents, faculty and staff.
Faculty members are consideredinternal customers
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The present study is the third onfaculty satisfaction since 2005.
Since then, the University, inresponse, had undergone specificactions to address areas in theUniversity that needed to beimproved.
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OOBJECTIVESBJECTIVES::
Determine:
1. Profile age
sex
civil status
religion
educational attainment undergraduate courses
number of years of employment in the University
basic monthly income
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2. level of satisfaction on
University Services
physical working condition
communication process
planning and implementation of policies
Functions
employees work
employees co-workers
employees supervisor
Rights and Privileges
training, career and social development
spiritual development
remuneration and benefits
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3. level of satisfaction on
services rendered by different
service units in the Universitybenefits classified as pay for
time not worked.
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4. whether there is a significant
relationship between
over-all level of employee satisfaction on
University Services physical working condition
communication process planning and implementation of policies
Functions employees work
employees co-workers
employees supervisorRights and Privileges
training, career and social development
spiritual development
remuneration and benefits
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and faculty members age
religion
educational attainment
number of years of service in the
University
undergraduate course basic monthly income
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5. whether or not there is a
significant difference on the
over-all level of employee satisfaction onUniversity Services
physical working condition
communication process
planning and implementation of policies
Functions employees work
employees co-workers
employees supervisor
Rights and Privileges training, career and social development spiritual development
remuneration and benefits
when faculty members are classified according to: sex ; and
civil status
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6. whether there is a significant
difference in the satisfaction level
of faculty for school years
2005-2006 and 2007-2008.
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HYPOTHESES:
1. There is no significant relationship between therespondents level of satisfaction on
University Services physical working condition
communication process
planning and implementation of policies
Functions employees work
employees co-workers employees supervisor
Rights and Privileges training, career and social development
spiritual development
remuneration and benefits
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and faculty members
age religion
educational attainment
number of years of service in the University
undergraduate courses
basic monthly income
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2. There is no significant difference
between the respondents level of
satisfaction onUniversity Services
physical working condition
communication process
planning and implementation of policies
Functions employees work
employees co-workers
employees supervisor
Rights and Privileges training, career and social development
spiritual development
remuneration and benefits
when faculty members are classified according to: sex ; and
civil status
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3. There is no significant
difference between the
satisfaction level of faculty forschool year 2005-2006 and
2007-2008.
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CCONCEPTUALONCEPTUAL FFRAMEWORKRAMEWORK
Independent
Variables
Respondents
Age
Sex
Civil StatusReligion
Educational
Attainment
Undergraduate
Course
Length of Service
Basic Monthly Income
Dependent Variables
Level of Satisfaction
A. University Services
1. Planning and
Implementation of
Policies
2. Communication
3. Physical Working
Condition
B. Functions
1. Employees Work
2. Employees Co-Worker
3. Employees Supervisor
C. Rights and Privileges
1. Training, Career,
Social Development
2. Spiritual Development3. Remuneration and
Benefits
D. Services rendered by
different service units
in the University
E. Benefits classified as
pay for time not
worked.
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TTHEHE RESPONDENTSRESPONDENTS
211 RANDOMLY SELECTED
FACULTY MEMBERS COMING FROM
DIFFERENT DEPARTMENTS OF THE
UNIVERSITY
DESIGNDESIGN
Descriptive-relational
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SSAMPLINGAMPLING
Stratified sampling
- to choose proportionate number of
samples per college Randomized sampling
- to choose individual samples
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TTHEHE IINSTRUMENTNSTRUMENT
researcher-made and was constructed
basing upon the result of the focus group
discussion (FGD) conducted in SY 2004-
2005
validated by experts
randomly selected faculty answered the
questionnaire for field-testing
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DDATAATAPPROCESSINGROCESSING ANDANDAANALYSISNALYSIS
Frequencies
Mean
Pearsons rGamma
Chi-square
Cramers Vz-test
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FFINDINGSINDINGS
1. Profile
mean age - 41.64 years a very close finding with
last years study (Lorca, 2007) having a mean of
40.57 and a little higher as compared to the otheryears study (Lorca 2005) with a mean of40.3.
Sex- More than half are females (73.5%)
Civil Status-three-fourths are married (76.8%).
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Religion
Roman Catholics (46.5%)
Baptists (45.5%)
Other religions (2.4%). Educational Attainment
graduate degree (56.9%) contrary tothat of last year (Lorca 2007) wheremajority (59.1%) of the faculty had
finished until baccalaureate degree
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Mean length of service11.18 years, a little higher thanthat of last year which is 9.15 years.
Mean basic monthly income
P14, 437.94 still higher than
P12,996.20 of last year.
Undergraduate course
26.1% of those surveyed had earned adegree in nursing, 23.7% were
education degree holders.
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2. Satisfaction Level on
University Services, Functions
and Rights and PrivilegesFaculty members were mostly satisfied
with all the University services except onplanning and implementation of policies
where they were slightly satisfied.
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3. Satisfaction Level on
Different Service Units
Faculty were also satisfied with
the different services offered to
them by the different service
units in the University. The
library tops the list.
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PAY FOR TIME NOT WORKEDy respondents were satisfied of
all the benefits they received,
specifying a highestsatisfaction rating on summer
pay and lowest on cash
award for long service.
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4. Relationship between
satisfaction level and
selected variables
Faculty members level of job satisfaction is not
significantly related to their age, religion,
educational attainment, undergraduate courseand number of years in service.
Basic monthly income has a significant inverse
relationship with level of satisfaction.
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5. Satisfaction level according to
Sex
- no significant difference between level of
satisfaction of male and female faculty.
Civil Status- married faculty are more satisfied than
their single counterparts
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6. Difference in the Satisfaction level
for 2005-2006
and 2007-2008There is a significant decrease in the
overall satisfaction this year as compared
to the previous year.
The same result is manifested in the
following areas: communication and
planning and implementation of policies.
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There is a significant increase in the satisfaction level
of faculty in the area of training, career, social, and
spiritual development.
Faculty members level of satisfaction on physical
working condition, roles and functions, supervisory
condition and remuneration and benefits has not
significantly decreased.
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RRECOMMENDATIONSECOMMENDATIONS
1. Administration must look into
which specific policies are poorly
planned or implemented in theUniversity.
remuneration and benefits of the
faculty
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2. Faculty members weresatisfied with the services offered
them by the different units in theUniversity, hence theadministration is encouraged tomaintain or exceed this yearsquality of service.
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3. The administration must address
important concerns of the employees
since there is a significant decrease
in the overall satisfaction rating this
year, specifically on the
communication process in the
University.
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4. The administration should
continue to provide programs for
academic upgrading, training,career, social and spiritual
development of its employees.
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THANK YOU VERY MUCH!!!!
GOD BE PRAISED INEVERYTHING WE DO.