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Evaluating, Recommending & Justifying 2.0 Tools
Marydee OjalaEditor, ONLINE: Exploring Technology & Resources for Information Professionals
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Computers in Libraries 2009 2
Agenda
New technologies Evaluating, recommending, justifying Building a business case Questions
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Computers in Libraries 2009 3
New Technologies
All things 2.0 (Web, Library, Enterprise, Learning….) Empowerment, sharing, communication
are unifying themes Social networking, social software,
social media Unclear terminology Collaboration is unifying theme
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Computers in Libraries 2009 4
Examples
Blogs, wikis, tagging, mashups, RSS, cloud computing, social bookmarks
Flickr, YouTube, Facebook, Twitter, Ning, LinkedIn, FriendFeed, MySpace, Digg, Reddit, Last.fm, LibraryThing, StumbleUpon, SharePoint
Wikipedia lists over 100, some of which you don’t want to use
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Computers in Libraries 2009 5
Implications for Research
Magazines and newspapers are adding information to their websites that don’t show up in archival versions
What is a publication? What are we paying for with our premium content subscriptions?
Using social media for research, particularly CI
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Computers in Libraries 2009 6
What Does it Mean for Info Pros?
Does your management appreciate the power of social?
Does your staff appreciate the power of social?
Do you?
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Computers in Libraries 2009 7
Personal Versus Business
Some social tools are very useful for research purposes You’ll get little pushback when using sites
like LinkedIn, Digg, Furl, Technorati If downloading software (plugins,
widgets) or using Java is involved, you may have problems
Keep your personal life out of worklife
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Computers in Libraries 2009 8
Internal versus External
When thinking about adding new technologies, will they be used only within the firewall or to communicate externally?
The issues are very different What level of approval do you need? Who
holds the purse strings? Is a cost involved or do you just need dispensation?
Research versus marketing
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Computers in Libraries 2009 9
Common Sense
Would you add your library’s collection of proprietary market research reports to LibraryThing?
Would you ask for help with a confidential research request using any social media? Including a library discussion list?
Would you use Twitter to complain about a library patron (who could be identified)?
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Computers in Libraries 2009 10
Appropriateness
Would you SuperPoke your boss? Throw something at a customer? Post something derogatory about a co-
worker on any social media? Reveal something too personal about
yourself on the corporate wiki? Use data from a questionable source in a
mashup?
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Computers in Libraries 2009 11
Social in a Business Setting
Evaluating products, services, technologies
Recommending them for internal use Justifying your recommendation
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Computers in Libraries 2009 12
Evaluation
Guidelines for social software, 2.0 technologies, not really different from past evaluation criteria
Peer pressure (shiny, new, cool) Not just library implementation (can
affect entire organization) Complexity in technology and in
decision making
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Computers in Libraries 2009 13
Why Add Social Tools?
Customer expectations Marketing yourself, your department Product promotion Transmitting information, sharing knowledge Learning others’ expertise Reputation management Back channel at conferences, meetings
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Computers in Libraries 2009 14
Recommending
Getting outside your comfort zone This isn’t just library decision Opportunity to join a larger conversation Position library—and information
professionals—as technology experts Put info pros at the center of decision
making for entire organization
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Computers in Libraries 2009 15
Justifications
Some organizations explicitly ban social network sites, others allow
Does management even know if employees are using social tools at work?
Social intranets
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Computers in Libraries 2009 16
Enterprise Social Search Tools
IBM introduced software for enterprise mashups
Yammer: microblogging for the enterprise
Traction Software: collaborative internal websites
SharePoint, Vignette
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Computers in Libraries 2009 17
What Problem Does It Solve?
New technology should solve problem, not provide a solution to a problem your organization doesn’t have
Not all organizations realize they have a problem to be solved
What are you trying to accomplish? How can you best accomplish it?
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Computers in Libraries 2009 18
How Well Does it Solve Problem?
Does technology work as advertised? Will it survive? Tech support from whom? Who owns data? Advantages and drawbacks, pros and
cons
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Computers in Libraries 2009 19
Common Objections
This social stuff just wastes time It’s an invasion of privacy Using collaborative technologies opens us
up for security violations Employees could give away corporate
secrets It’s just a fad, get over it What about Sarbanes Oxley?
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Computers in Libraries 2009 20
These Aren’t Trivial
Don’t be too quick to brand people Luddites
Some of these are real and serious concerns
Some of them are deal killers Some aren’t You need to know the difference and be
able to explain the difference
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Computers in Libraries 2009 21
Counter Arguments
These need to be constructed with the understanding that some of the objections are valid
Understand the technical ramifications of introducing new technologies
Management responsibilities include setting policies
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Computers in Libraries 2009 22
Who Are Stakeholders?
IT (who may either be effusively enthusiastic or possessively paranoid)
Sales & marketing Human resources Strategic planning Top management Others?
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Computers in Libraries 2009 23
Different WorldViews
Everybody sees technology through their own prism
Librarianship ethos: Sharing is good Sales & marketing: If it doesn’t affect my
commission, I’m OK with it Strategic planning: What about regulatory
compliance IT: What about malware, privacy, security
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Computers in Libraries 2009 24
Understand Dynamics
What type of organization do you work for? Risk taking? Risk averse?
Or should you understand dynamics of division, department, your boss?
Who is ultimate decision maker? You? Your management?
Who’s driving initiative?
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Making the Business Case
Align with corporate/department/ organization’s goals
Understand the internal decision-making process
Build a case based on outcomes Deflect criticisms before they are voiced Anecdotes or statistics?
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Computers in Libraries 2009 26
Tailor Your Argument
Anticipate objections and be prepared to give rebuttal tailored to audience
Do background research in literature for their discipline, their world view
Ground your business case in the realities of your situation, your organization
Timing is important
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Computers in Libraries 2009 27
Money Implications
Budget Cost of purchase Cost to implement (even if free) Time involved Savings to company, ROI Non-monetary benefits
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Delivery of Proposal
PowerPoint bullet points Executive summary paragraph Brief narrative (a few pages) Extended report Start with benefits (problem to be
solved, need or opportunity), then move on to technicalities
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Computers in Libraries 2009 29
Anecdotes
Who else (preferably in your industry) is doing this? Best Buy’s Blueshirt Nation Sun’s internal blogs Ohio State’s BizWiki Deloitte’s D Street IBM’s internal podcasts CIA’s Intellipedia
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Management Buy-In
Not guaranteed Do you need approval or can you “just
do it”? Communication is key “No surprises” is good corporate
mantra
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Computers in Libraries 2009 31
Measuring Success
If you bring social networking and 2.0 technologies into your workplace, you’re not finished
Marketing is essential Measurement over time will determine
whether you should continue with the technologies
Keep your eyes open for the next new thing
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Computers in Libraries 2009 32
No Tinselware
Just because it’s bright and shiny doesn’t mean you should incorporate it into your organization’s workflow
Not everybody has to follow the cool kid on the block
But, social and 2.0 are real; they are the future; they are evolving
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Computers in Libraries 2009 33
Management Buy-in
Important opportunity for info pros to extend reach and influence within organization
Prove management skills, vision of organization as an organic whole
Value of research function
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Computers in Libraries 2009 34
Questions?
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Computers in Libraries 2009 35
Contact Details
Marydee Ojala Editor, ONLINE: Exploring Technology
& Resources for Information Professionals
www.onlinemag.net