Essentials of Supervision 2014 Nonprofit Essentials Conference
Lisa Negstad Negstad Consulting LLC
[email protected] 618-3511
Minnesota Council of Nonprofitswww.MinnesotaNonprofits.org
Essentials of Supervision
Happy employees have on average: 31% higher productivity
37% higher sales
3x higher creativity— Meta-analysis of 225 academic studies
by Lyubomirsky, King and Diener
Essentials of Supervision
“ A heightened emotional connection that an employee feels for her organization, that influences her to exert greater discretionary effort to her work.” — David Rock
Engagement is …
Essentials of Supervision
Gallup poll found that only 29% of employees are engaged in their jobs.
Right Management in recent online survey found that 19% of employees are satisfied; 16% are somewhat satisfied; 21% are somewhat dissatisfied and 44% are unsatisfied
Mercer study of 30,000 workers worldwide: 32% of workers in the US wanted to find new work.
3 Studies:
Essentials of Supervision
badbossology.com
ebosswatch.com
reallybadboss.com
bigbadboss.com
badbosses.net
Essentials of Supervision
Think of the best experience you have had with a supervisor. What was one thing that supervisor did that contributed to your positive experience?
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Best Self Map © Karen Tax and Associates
Authentic
Best Self
Happy
CourageousEnergized
Flexible
Appreciative
CuriousStrong
FlowingConfident
Open
Calm
Present
Passionate
KnowledgeableClear
martyr thinking
busyness
Disappointment
Struggle
Doubt
Unknown
Blame
ComparisonsSacrificeConflict Worry / Anxiety
shoulds
Problems
Overwhelm
FearSuffering
Complacency
TolerationsVictim Thinking
ChallengesDefensiveness
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“ In observing leaders for 40 years, I have never seen one fail for lack of IQ. But I have seen hundreds fail who lacked emotional intelligence.” — Bill George
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Four Horsemen of the Apocalypse — by John Gottman
Criticism (finding fault/judging)
Contempt (disdain/scorn)
Defensiveness (seeing yourself as victim)
Stonewalling (silence/withdrawing)
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“ Every great manager’s first response – no matter the situation – is always to think about the individual concerned and how things can be arranged to help that individual experience success.” — Marcus Buckingham
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9% employee engagement increased to 73% when the organization focused on employee’s strengths. — Gallup
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“ Millennials want to hear the truth from their bosses, they want feedback and they want it right away.” — Nonprofit Quarterly
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Coach Approach________________________________
Build Trust________________________________
Critical Skills
Essentials of Supervision
1. Be a good coach • Provide specific,
constructive feedback, balancing the negative and the positive.
• Have regular one-on-ones, presenting solutions to problems tailored to your employee’s specific strengths.
Essentials of Supervision
A development model where employees are invited to explore learning – with the assumption that they are capable of growing, acquiring new knowledge, and succeeding.
Coaching is …
Essentials of Supervision
Coach approach assumes everyone has the blueprint for success within his/herself.
Essentials of Supervision
Coach Approach________________________________
Build Trust________________________________
Critical Skills
Essentials of Supervision
“ Chance of employees being engaged at work is just 1 in 12 when they do not trust the company’s leaders. Rises to 1 in 2 if they trust the organization’s leaders.” — Gallup Poll
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Ways to Build Sincerity• Mean what you say and say what you mean
• Align your words and actions
• Ensure consistency - saying the same thing to different individuals
• Be intentional about your expectations (check understanding with others)
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Ways to Build Competency• Clarify the areas where you think you
are competent
• Identify the areas where you do not have skills, knowledge or capacity
• When you don’t know something, say so
• Ask for performance feedback from others
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Ways to Build Reliability• Keep commitments that you make
• Before you respond to a request, make sure you can do what is asked
• When you make offers to people, be clear about what you will do and what you won’t do
• If you aren’t sure if a conversation is requiring a commitment, ask.
Essentials of Supervision
Coach Approach________________________________
Build Trust________________________________
Critical Skills
Essentials of Supervision
Critical SkillsStructuring / On-boarding
Selecting
Goal Setting
Guiding
Supporting
Feedback
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StructuringInvolves creating a positive environment and context for the position by...• showing how the position contributes to the
mission of the organization
• writing a clear job description
• clarifying “how” the work should be done – e.g. key values/behaviors
• determining the non-negotiables of the job
• allowing for employee involvement in the structuring of the position
Essentials of Supervision
SelectingSuccessfully recruiting for the position by...• being proactive in searching for the best candidates
• considering the strengths and profile of the best candidate
• taking into account how the candidate will complement the rest of your staff team
• carefully designing interview questions
• designing an interview process that includes informal time to try and get “a sense of the candidate”
Essentials of Supervision
Goal SettingInvolves supporting the employee to...• set clear results-based goals for the work
• foster employee ownership of work and results
Essentials of Supervision
GuidingEnsuring employees are on the “right path.” It involves...• regular employee check-ins to field questions and ideas
• offering affirmations and correcting course when needed
Essentials of Supervision
SupportingIs being a champion for an employee within the organization by...• helping employee to work around obstacles
• ensuring employee has the right tools and resources to get the job done
• advocating for your employee throughout the organization
• watching for opportunities to link employee’s work to other areas inside and outside of the organization.
Essentials of Supervision
Critical SkillsStructuring
Selecting
Goal Setting
Guiding
Supporting
Feedback