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“None of us is as smart as all of us.”
Welcome to the webinar!
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① What are Communities of Practice?
② Your Role as Community Champion.
③ Essentials of Online Community Management.
④ Leading Online Conversations.
❺ Your Questions.
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How would you define aCommunity of Practice?
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Communities of Practice
are groups of people who share a passion for something they do and learn how to do it better as they interact.
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Domain
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Community
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Practice
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① Domain② Community③ Practice
Community of Practice
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The Elevator Pitch
Please describe the Knowledge Gateway to a potential partner in 1-2 sentences covering the three aspects:
① Domain② Community③ Practice
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Your Role as Community Champion
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Know your Objectives
Promote the Knowledge Gateway
Listen and identify demand
Provide meaningful content
Create the environment for conversations and learning
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Listen and identify demand.Essentials of Online Community Management.
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How can you find out what yourcommunity wants?
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Get busy behind the
scenes.
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Provide meaningful content.
Focus on domain and objectives.
Supply based on identified demand.
Check other networks and stay abreast of latest news and developments.
Engage specialists.
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Create the environment for conversations & learning
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Be a role model.
Welcome newcomers; set the tone.
Nurture your powers users; feature active members.
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90 - 9 - 1 What is the 90 - 9 – 1 rule?
How does it relate to your community and your role as community champion?
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Lurkers need love too: make engagement easy.
Create a rhythm for your community: regular discussions; webinars; newsletters.
Be specific how members can and should contribute.
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“I like to listen. I have learned a great deal from listening carefully.”
Ernest Hemingway
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Leading Online Conversations
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What drew you to the e-discussion?
Why did you spend time on it?
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Starting & facilitating e-discussions
Identify subjects of interest to your community.
Plan. Minimum one month ahead.
Identify resource persons.
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Develop & share a Concept Note
Gather early contributors behind the scenes.
Write an irresistible invitation.
Ask concrete questions. Focus on a specific subject. Plan up to three phases.
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Avoid technical jargon.
Know the language & the tone of your community.
Keep the discussion focused.
Keep a balance between interpersonal and ‘corporate’ questions.
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Thank you!