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Working Late...
Caring for animal care workers
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Who are we?
Esme ShanleyResearcher, Checkland Kindleysides
Elaine Yolande Williams
Research Associate, Loughborough Design School
Diane GyiReader in Health Ergonomics and Design,
Loughborough Design School
Roger HaslamProfessor of Ergonomics, Loughborough Design School
Alistair GibbProfessor of Construction Engineering Management,
Department of Civil and Building Engineering
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What is Working Late: Ageing productively
through design?
This Working Lateproject investigates the role of good design and
ergonomics in healthy working.
The research will be used to create an online resource called OWL (Organiser
forWorking Late) which will facilitate healthy working through better moreintelligent workplace design.
Working Lateis NOT about over time or long working hours
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Working Late through design
non-stigmatising
preventative healthcare
individual choice & control
flexible
Design
sustainable
accessible and intuitive
desirablefun intelligent
encourages good habits
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What is OWL?
The OWL resource will support line managers in facilitating
healthy ageing at work through design.
It will be made up of education & training tools Generic tool kit tool box talks,
discussion tools
Personal Stories - design examples,
video stories
OWL will empower and support worker involvement in designdecision making processes especially when Working Late.
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Introduction
Collaboration between an animal charity in the Midlands and
Loughborough Design School, Loughborough University Work & improve centre design
Caring for animal care workers Ergonomics Undergraduate
research project
In collaboration with the NDA Working Late
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Introduction
The project was undertaken October 2010 June 2011.
The site assessed has now moved During the project they were in the
process of moving.
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Background
The animal care centre is a charity concerned with the prevention of
cruelty to animals; Care centres
Animal hospitals Wildlife centres
The care centres adopt a range of jobs caring for animals
Concern for the animal care workers: Health & Safety
Awkward postures
Work related injuries; musculoskeletal ill health
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Facts & Figures
Training Animal Care Workers in manual handling is limited 31% of UK small animal practices having trained staff in H&S (DSouza et
al, 2009)
Animal care workers experiencing lower back problems
60% - 63% (OSullivan & Curran, 2008 & Smith et al, 2009)
75% of veterinary practices, around Hampshire in the UK, have
access to adjustable tables 95% treat heavy dogs on the floor (DSouza et al, 2009)
Reducing manual lifting within the kitchen improved the
protection of the shoulders (Pehkonen et al, 2009)
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Methods
First stage: Baseline Data Collection Preliminary meetings and informal
discussions
Questionnaire Survey
Second stage: In-depth Data Collection Observations
Focus Groups
Third stage: Feedback Project write up
Presentation of co-design solutions
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Methods
Baseline Data Collection Questionnaire Survey The working late questionnaire was used for this project to gain
insights into the environment animal care staff work in.
The areas are: Air qulaity, ligthing and noise
Temperature
MSD
Working ability
Ageing affects
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Methods
In-depth data collection: Observations
These took place in the food preparation room.
The methods used include:
Ergonomic audit
Link analysis
REBA assessments
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Methods
In-depth data collection: Focus Groups
Two focus groups
animal care workers animal care managers
The three areas which were explored were:
1. Storage
2. Food preparation
3. Cleaning
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Results
Questionnaire Survey
26% (n=23) completed questionnaires
83% female
Average age 34 (range 20-63)
Height ranged from 1.52m 1.98m
32 average hours worked per week
3 years 5 months average time respondents had worked at the RSPCA
The majority of equipment used was cleaning, follwed by medical and IT
All respondents rate their ability to work between 7-10
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Results
Questionnaire Survey
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Results
Questionnaire Survey
Working posture & frequency
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Results
Observations: Ergonomics Audit Layout of the food prepartion room
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Results
Observations - Ergonomic Audit Lifting heavy equipment.
Cleaning was an issue.
Innefficent storage.
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Results
Observations Link Analysis
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Results
Observations REBA
Necessary action to be taken for both tasks
Medium Risk Level; preparing food bowls
High Risk Level; filling up food barrels
REBA Score Risk Level Action Level Action
1 Negligible 0 None necessary
2 3 Low 1 May be necessary
4 7 Medium 2 Necessary
8 10 High 3 Necessary soon
11 15 Very High 4 Necessary NOW
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Results
Co-Design Focus Groups
Wants Waist height storage/access
Higher sink
Drying rack
Disinfectant at worktop height
Push swing door
Set area for each food type
More weighting scales
Drawer for miscellaneous items
Do not want Not keen on a dishwasher
Not keen on hand dryer
Ideally everything wants to be at waist height,
but unfortunately we dont live in an ideal world.
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Conclusions
Workers adopt awkward postures when performing job tasks working posture; standing (74%), lifting and handling heavy equipment
(78%).
Lower back period prevalence MSDs was 65% and 56% for
shoulders.
High occurrence of manual handling throughout the site.
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Conclusions
Limited space is a major negative contributing factor to the
manual handling of food
Storage of dry food used for food preparation could be
improved to reduce; poor postures and manual handling.
Food bowls, barrels and scales were the most frequently used
items in the food preparation room
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Conclusions; Design Solutions
sink areas, worktops and storage ofcleaning equipment
1. Improved manual handling training
2. Food storage to be in the same room as food
preparation3. Improved storage of cleaning equipment.
4. Swinging doors, with glass panels.
5. Sinks at higher levels.
6. Drying racks for food bowls.
7. Waist height food storage
Height adjustable counters, sinks storage solutions
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References
DSouza, E., Barraclough, R., Fishwick, D., Curran, A. 2009, Management of occupational health risks in small-animal
veterinary practices. Occupational Medicine. 59, 316-322.
OSullivan, K., Curran, N. 2008, It Shouldnt Happen to a Vet. Occupational injuries in veterinary practitioners working inIreland. Ireland Veterinary Journal. 61, 584-587.
Pehkonen, I., Miranda, H., Haukka, E., Luukonen, R., Takala, E-P., Ketola, R., Leino-Arjas, P., Riihimaki, H., Viikari-Juntura, E.
2009b, Prospective study on shoulder symptoms among kitchen workers in relation to self-percieved and observed
work load. Occupational and Environmental Medicine. 66, 416-423.
Smith, D.R., Leggat, P.A., Speare, R. 2009, Musculoskeletal disorders and psychosocial risk factors among veterinarians in
Queensland, Australia.Australian Veterinarian Journal. 87, 260-265.
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Any questions please contact:
Thank you!
Esme Shanley
Elaine Yolande Williams
+ 44 (0) 1509 228816
Diane Gyi
+44 (0) 1509 223043