Download - eReferral Resource Person Training Program
eReferral Resource Person
Training Program
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Gippsland Region
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Training OverviewTraining Overview
1. Role of a resource person
2. Available resources
3. Required tasks
4. General user support
5. Principles of training
6. Training staff
7. Role Play
8. Questions
Role of a Resource PersonRole of a Resource Person
• Assistance & support
• Liaison between services, PCP & Infoxchange
• Promote system usage
Available ResourcesAvailable Resources
Infoxchange
• Training Plan
• Train the Trainer: How we learn, how we teach
• Resource Person Guidelines
• S2S eReferral User Manual
Available ResourcesAvailable Resources
DHS
• Victorian Service Coordination Practice Manual
• Good Practice Guide for Practitioners
Available ResourcesAvailable Resources
Websites
• https://demo.s2s.org.au
• https:www.s2s.org.au
• www.s2s.org.au
• www.serviceseeker.com.au
• http://www.gha.net.au/bhcig
• Induction of new staff • Registration• Training
• User support• Password management
• Ongoing training and general user support
• Administration
• Agency contact for eReferral practice matters
TasksTasks
Registration
1. Create Registration: assign username and passwordhttp://www.s2s.org.au/
Register/Sign In
Register for S2S
2. Fax registration form to Infoxchange http://www.s2s.org.au/
Resources
Need Help? Refer to S2S User Manual
Induction of New StaffInduction of New Staff
Password Management
1. Call / email Infoxchange
2. Help to set a secure password when expired
Need Help? Refer to S2S User Manual
User SupportUser Support
User SupportUser Support
Managing Internal Processes
Storing Documents
Downloaded SCoTTs
Other forms
Privacy and Consent Policies
Recording of consent (written and verbal)
Information access levels
Intake Processes
Email Notification Management
User SupportUser SupportPrinciples of Teaching and Learning
Understand how people learn
Confucius, in 450BC, said:
“I hear and I forget, I see and I remember, I do and I understand”
Need Help? Refer to Train the Trainer document
User SupportUser SupportPrinciples of Teaching and Learning
Understand how people learn
Percentage of Information Remembered
0%10%20%30%40%50%60%70%80%90%
100%
Read Hear See SeeandHear
Say Sayand Do
User SupportUser Support
Principles of Teaching and Learning
Understand Barriers to Learning
IT skill levels
Change management
Lack of training
User SupportUser Support
Principles of Teaching and Learning
Know Your Topic eReferral System
Service Seeker
Service Coordination
Good Practice Guide for Practitioners
State Wide Service Coordination Manual
Information Privacy & Security
DHS website www.dhs.vic.gov.au/privacy
Information Privacy Act 2000
Health Records Act 2001
User SupportUser Support
Training Staff on eReferral
What Should You Teach?
Exporting SCoTT
Scanning documentation
Sending referrals
External referrals (Fax / PKI emails)
Processing incoming referrals
Referral management
Email notifications
User SupportUser Support
Training Staff on eReferral
Exporting the SCoTT Understand your client management system
Demonstrate how to export the SCTT
Manage exported documents
Use resources:
eReferral manual
S2S Website
Agency based hand out
Ensure information is not duplicated
User SupportUser Support
Training Staff on eReferral
Scanning
Demonstrate how to use the scanner
Saving / managing scanned documents
Resolution
File size
User SupportUser Support
Training Staff on eReferral
Processing Incoming Referrals
Referral Coordinators
Allocation
Status changes
Consolidate internal processes
User SupportUser Support
Training Staff on eReferral
Referral Management Incoming / Sent / Open / Draft
Status changes
House Keeping:Acknowledge sent referrals
Provide adequate feedback
Close incoming referrals
Check email notifications
User SupportUser Support
Training Staff on eReferral
Email Notifications
Incoming email folder
Service-wide email address
User SupportUser Support
Training Staff on eReferral
Information Access Levels
KISS – Keep It Simple Stupid!!!
Objective: facilitate shared care
Need Help? Refer to eReferral Manual
User SupportUser Support
Training Staff on eReferral
Service Records
Find Closed referrals
Service Records - 12 months
All records - 7 years on the servers
User SupportUser Support
Infoxchange / PCP
Implementation support
Phone and email support
Training sessions
Users guide
S2S Support Helpline: 9418 7466
Service 2 Service – S2S
User Support
Liz Landray
Project Officer
Ph. 03 9418 7427
Monique Cosgrove
Project Officer
Ph. 03 9418 7450
S2S Support Helpline: 9418 7466
Pat LovelockInfoxchange Project Support Worker
Ph: 5136 [email protected]
Service 2 Service - S2S
Find out more
Thank you!
Telephone (03)9418 7417
Mobile 0401 009 091
Email: [email protected]
www.s2s.org.au
www.infoxchange.net.au
Amodha RatnayekeS2S Projects Manager