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Enterprise CRMComprehensive. Versatile. Scalable – All in 1
By SPEC INDIA
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Why Is Enterprise CRM the Buzz Word Today?
• A customer centric philosophy• Key to business growth and insight• Increased customer loyalty and satisfaction• Enhanced up-sell and cross-sell opportunities
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Enterprise CRM – An IT evolution over the years, encompassing a chain of succeeding revolutions
1990s - Emergence of SFA
1995 - Evolution of CRM as a concept
1999 - Emergence of multiple eCRM vendors
2000s - Prominent Enterprise CRM vendors come out with SaaS CRM products
Today - Entry of Cloud based technology for Enterprise CRM, showing highest projected and accelerated growth
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Enterprise CRM - From Customer Record Maintenance to Complete Customer Engagement - A Transition
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A Step wise Progression of Enterprise CRM Solutions
Access to Personal Information
Sales Management Software for personal purpose
Enterprise Sales Management Software
Enterprise CRM for everyone
Mobility based Enterprise CRM
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Top 5 Conditions to be verified
for a successful Enterprise CRM Solution
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1. Business Understanding• Do you have thorough understanding of the
business? • Do you know in exactly which manner does the
business intend to interact and satisfy the customers?
2. Thorough Planning• Do you have proper planning and execution of
activities based on the plan? • Have you catered to scope escalation /
deviation?• Have you indicated timelines for activities?
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3. Correct Team Structure• Do you have the correct team of people who
know what they want and what is good for the organization?
• Are right people involved right from the start?
4. Smooth Implementation
• Is your implementation ensuring minimal disturbance to the current business flow?
• Is you schedule planned phase wise, in shorter spans so as to ensure good results?
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5. Precise forecasting on Total cost of ownership
• Have you worked out a finance model which has covered all aspects of implementation costs?
• Have you budgeted costing in relevant phases to avoid any type of financial deviation?
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Key eCRM Factors that Can Augment Customer Relationship
Customer Data Management
Customer Driven Approach
Networking Setup
Training of Employees
Knowing the Customer Better
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SPEC INDIA’s Enterprise CRM Solution - Renaissance
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Experience the Power of 1
To know more about Renaissance: Enterprise CRM Solution
Visit the link below and schedule a FREE DEMOwww.ecrmsolutions.co