![Page 1: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/1.jpg)
Engagement: Driven to Sustain Positive Change
Kirk Hazen, P.E.Quality and Reliability Manager
![Page 2: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/2.jpg)
The World
![Page 3: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/3.jpg)
• Who we are• Definition of Engagement• Culture as a Foundation for Implementation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
Agenda
![Page 4: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/4.jpg)
• History and Stats:• Founded in 1952 • 450 PEOPLE in a 24/7 operation• Revenue in excess of $100 million• 40+ finishing processes• One of the largest US Independent
Finishing Companies• Quality Certifications:
• TS 16949 and ISO9001 certified• ISO14001 certified
• Customers:• Harley-Davidson• Pella Corporation• Maytag• Tenneco Automotive• PACCAR• Freightliner
Who we are
![Page 5: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/5.jpg)
In 2010, we have achieved 20% growth by
leveraging current processes and developing
further capabilities.
Company Growth
![Page 6: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/6.jpg)
• Who we are• Engagement Definition• Culture as a Foundation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
![Page 7: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/7.jpg)
What is Engagement?
There are several definitions of engagement, at Lincoln Industries we define engagement in the following terms.
1.A heightened emotional and intellectual connection that a person has for their job, organization, manager, or coworkers that, in turn, influences them to apply additional discretionary effort to their work.
2.The extent to which people commit to something or someone in their organization which determines how hard they work and how long they stay as a result of that commitment.
Engagement
![Page 8: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/8.jpg)
What does that look like in an organization?
The proceeding definitions manifest themselves in the following observations:
1.Perform beyond their job title because they WANT to NOT because they HAVE to.
2.Consistently perform at a level exceeding the minimum requirements in effort and impact.
3.Take more responsibility and ownership of organizational performance.
4.Anticipate and adapt to change more fluidly.5.Speak well of the organization to their friends and family
members.
Engagement
![Page 9: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/9.jpg)
• Who we are• Engagement Definition• Culture as a Foundation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
![Page 10: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/10.jpg)
“No one cares how much you know until they know how much you care.” Author Unknown
People
![Page 11: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/11.jpg)
“People making a difference.”
People
![Page 12: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/12.jpg)
“Those who build great companies understand that the ultimate throttle on growth is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.”
Jim Collins, Good to Great
People
![Page 13: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/13.jpg)
• Quarterly One Company - One Voice meeting
• Quarterly SHINE Newsletter
• Monthly Roundtable meeting
• Monthly Profit Sharing Letter
• Daily Pre-shift meetings
• Continuous Streaming Information on The LINC
Photo from one company one voice or roundtable
Communication
![Page 14: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/14.jpg)
• “Go Platinum” – categories for wellness achievement including a platinum invite for 14,000 ft mountain climb
• Wellbucks – financial incentive for wellness participation
• Weight management
• Tobacco cessation
• Mayo Clinic newsletter for all people
• “Wellness Wednesday”
• Gym reimbursements
• Consumer driven health care
• Tobacco-free health insurance discounts
Wellness Program
![Page 15: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/15.jpg)
• Monthly Champions• Annual Night of Champions• Service recognition• Safety recognition• Environmental recognition• Wellness recognition• Quality recognition• Birthdays and Anniversaries
2004 (25), 2005 (20), 2006 (11), 2007 (11), 2008 (20)
Recognition
![Page 16: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/16.jpg)
• Individual Opinion survey
• Departmental survey
• Supplier survey
• Customer survey – Gallup
• Trust survey - Great Places To Work®
Cultural Measurements
![Page 17: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/17.jpg)
• Who we are• Engagement Definition• Culture as a Foundation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
![Page 18: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/18.jpg)
A successful project needs both chickens and pigs.
However, given the sacrifice required of being a pig—forswearing other projects and opportunities—they can be difficult to collect.
Thus, the construction of a successful project-team must ensure that the project has sufficient "pigs" and that they are empowered to drive the project in return for committing to and taking accountability for it.
Commitment
![Page 19: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/19.jpg)
Beliefs and Drivers
The Beliefs and Drivers are paramount to the success of our organization.
These values are not just something on the wall, they are discussed and modeled on a daily basis at Lincoln Industries.
These core truths provide the “Due North” that we need to keep on track directionally.
![Page 20: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/20.jpg)
How nimble is your organization to change?
Will your team respond quickly to clear expectations?
**Patrick Lencioni – 5 Dysfunctions of a Team
Driving Change
![Page 21: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/21.jpg)
• Who we are• Engagement Definition• Culture as a Foundation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
![Page 22: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/22.jpg)
• SAFETY– Our people’s well-being is of the utmost importance– Safe processes are paramount to our business
• QUALITY– Robust and repeatable processes will provide quality products consistently
• DELIVERY– We must meet our customers needs with the right parts at the right time and in
the right amount
• PRODUCTIVITY– We must continue to strive to produce a product that meets our customers
expectations at the best cost possible
Decision Making Hierarchy
![Page 23: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/23.jpg)
– The creation of value through the elimination of all types of waste.
– The value stream. All the activities required to put a finished product in the hands of the customer.
– Improving process flow to reduce lead times and inventory.
– Producing based on pull instead of push-based scheduling.
– Perfection of all processes and tasks
Lean Principles
![Page 24: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/24.jpg)
efective Products
verproduction
aiting
on-utilized resources
ransportation
nventory
otion
xtra Processing
DDOOWWNNT T IIMMEE
Value
![Page 25: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/25.jpg)
Value Stream
![Page 26: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/26.jpg)
1. Strive for One – Piece – Flow
“Handle each part ONLY once and ONLY handle one part at a time.”
2. Create continuous flow to each process and through each process
Flow
![Page 27: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/27.jpg)
1. Build based on customer demand
Your customer may be external or internal.
Work to eliminate overproduction and the assumption of good quality.
2. Replenishment of ONLY products that are required
Pull
![Page 28: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/28.jpg)
1. Safety
• Zero – Injury
2. Quality
• Zero – Defects
3. Delivery
• 100% On-Time Delivery
4. Productivity
• Best Cost Method
Perfection
![Page 29: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/29.jpg)
• Daily Operational Meetings• The operations team meets daily to discuss the prior 24 hours
performance and develop countermeasures to issues that were encountered (Safety, Quality, Delivery, Productivity)
• Weekly Directional Meetings• The operations team meets weekly to discuss the prior week performance
and understand demand and improvement opportunities going into the next week.
• Monthly Strategic Meetings• The operations team meets monthly to review the prior months
performance and identify priorities for the upcoming month related to improvement opportunities
Managing Daily Improvement
![Page 30: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/30.jpg)
Operations Dashboard
Continuous Information Availability = Knowledge = Engagement
Managing Daily Improvement
![Page 31: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/31.jpg)
Pareto Analysis
Pareto charts are available with just a click to understand what the driving issues are behind any metric on the dashboard that is not meeting the target.
Managing Daily Improvement
![Page 32: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/32.jpg)
• Who we are• Engagement Definition• Culture as a Foundation• Commitment at ALL Levels• Method/Tools to Track Performance• Lessons Learned
![Page 33: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/33.jpg)
• It takes a CRISIS to change
– What is your crisis? Economic, Changing Regulation, Customer Demand
• You must gain the TRUST of your people
– What is in it for everyone? Win-Win
• Attain COMMITMENT at every level
– How does senior leadership demonstrate their commitment? Gemba Walks, Kaizen Events
• Set clear EXPECTATIONS– How do people know what they need to do? Breakthrough Deployment, Visual
Management
• Hold everyone ACCOUNTABLE to what they say they will do
– What mechanisms do you have in place to facilitate this accountability? PDCA
• We must be able to MEASURE the improvement
– What are the metrics that will set the direction and show improvement? SMART
• Continually CELEBRATE successes and learn from mistakes
– How do you celebrate positive changes that are made? Recognition
Lessons Learned
![Page 34: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/34.jpg)
• 2006– (6) Kaizen Events– Approx. - $300k Savings Realized
• 2007– (27) Kaizen Events– Approx. - $650k Savings Realized– Over 75 participants in Kaizen Events
• 2008– (33) Kaizen Events– 50% Scrap Reduction– Approx. – $1.7M Savings Realized– Over 150 participants in Kaizen Events– EVERYONE in the company through at least
2 hours of Lean training
• 2009– 30% Scrap Reduction– $1M in Energy Savings
• 2010– 35% Scrap Reduction– 20% Revenue Growth– $1M in Productivity Improvement– Managing for Daily Improvement (MDI)
Kickoff– Development of Cost of Poor Quality
(COPQ) metric– EVERYONE involved with daily waste
identification and improvement implementation
Lincoln Industries Lean Journey
![Page 35: Engagement_Driven to Sustain Positive Change _ SME kirk 092110](https://reader036.vdocuments.us/reader036/viewer/2022081520/58796b291a28ab37368b4d29/html5/thumbnails/35.jpg)
Thank you!
Kirk L. Hazen, P.E.Lincoln Industries