Download - Enabling Business Resilience
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Mobily-IBM Alliance
Enabling Business Resilience
2
Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts
20th April 2014
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2012 & 2013 were years of increased global threats with economic losses from all types of natural catastrophes.
IBM Business Continuity & Resiliency Services – 2014 Global Portfolio
Source: Münchener Rückversicherungs-Gesellschaft, Geo Risks Research, NatCatSERVICE, January 2013
Source: Contingency Planning Research, Inc. and IBM
Many events cause business disruptions & can be costly Clients think of risks in 3 ways; Data, Business driven and Event Driven
Frequency of occurrences
per year
1,000
100
10
1
1/10
1/100
1/1,000
1/10,000
1/100,000
US$1,000 US$10,000 US$100,000 US$1,000,000 US$10,000,000 US$100,000,000
Fre
quent
Infr
equent
Consequences (single occurrence loss) in dollars per occurrence Low High
Viruses
Worms Disk failures
System availability failures
Pandemics
Natural disasters
Application outages
Data corruption
Network problems
Building fires
Terrorism/civil unrest
Data driven risks
Event driven risks
Business driven risks
Regulatory compliance
Workplace inaccessibility
Failure to meet
industry standards
Regional power failures
Governance
Source: IBM
Data growth Long term preservation
Mergers and
acquisitions
New products
Marketing campaigns
Audits
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Example of an unplanned „‟Event Driven‟‟ Situation……
20th April 2014
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IT outages from any unplanned event has significant impact
Drop in stock price
Lost deals
Disruption of cash
flow
Lost discounts
Missed payments
Company reputation
Damaged
relationships with
customers, suppliers,
partners, or investors.
Direct revenue losses
or loss of future
revenues
Losses due to
investments not made
Temporary staff
Travel expenses
Equipment rental
Employees who
cannot perform their
jobs
Missed deadlines
Inability to meet
compliance
requirements
Finances Loss of reputation Revenue
Miscellaneous costs Productivity Regulatory
The impact of lost data or unplanned downtime can be catastrophic, resulting
in lost revenue, reputation and competitive position.
What is the Impact to YOUR BUSINESS and to YOUR CUSTOMERS ?
The Economics of IT Risk & Reputation
IBM Global Study on the Economic Impact of IT Risk
Over 2300 respondents from 37 countries and
20 Industries.
• Measures the financial and reputational consequences of business disruptions
caused by business continuity or IT failures.
• Helps determine the resources that should be invested
in to prevent or minimize such IT failures in future.
• Critical in making the business case to the C-suite for elevating the priority of
business continuity activities – getting budget
The Economics of IT Risk & Reputation • What is the financial impact of not having a DR ?
• Below is an example of the allocation of costs determined by event.
$ A
$ B
$ C
$ D
$ E
$ F
----------
$ Impact
BCRS Solution $ Value
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts & ACTIONS
Why our clients implement Business Continuity Solutions
Cannot afford downtime and need reliable and fast recovery time for key applications
Want to avoid up-front IT investments for recovery
infrastructure
Have skill and resource limitations to deliver
DR/business resilience project „in house‟
Want to have known fixed and manageable costs each
month for a DR solution
Interested in, but need help integrating cloud into disaster-recovery plans
(DRaas / DR in the cloud)
The need to balance risk tolerance and affordability with risk exposure
The KSA Business Continuity / Disaster Recovery Marketplace
• Most companies are protecting their data by having a data backup
• Backup defined as being „reliable‟ although no real evidence that it works
• 70-80% organizations have no Disaster Recovery
• Challenged with finding a suitable 2nd site (location/cost)
• IT environments are a mix of vendors and platforms, physical/virtual
• Customers challenged with building a business case for Disaster Recovery in
order to secure budget
• Commitment only when there is a Compelling Reason to Act (CRA) - Incident
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts & ACTIONS
Over 160 resiliency centers across
70 countries
More than 50 years of business
continuity and disaster recovery
experience
More than 1,800 professionals
dedicated to business continuity and
resiliency, complemented by
400,000+ IBM employees and IBM
Business Partners
IBM BCRS is a leader in Business
Continuity marketplace
More than 9,000 disaster recovery
clients
Four million square feet of floor
space for disaster recovery, with
32,000 work area seats
IBM delivers global expertise and Mobily local knowledge
100 percent success meeting clients
contract commitments who have declared a
disaster (over 950)
More than 10,000 client rehearsals per year
IBM / Mobily providing „‟Best Practices‟‟ to our valued Clients in KSA
Forrester Research ranks IBM as Global DR market leader.
Accenture
CSC
Deloitte
EMC
Ernst & Young
Forsythe Technology
HP
IBM BCRS1
KPMG
PwC
SunGard
Verizon Business
Wipro
Bu
sin
ess
imp
act a
na
lysis
Ris
k a
sse
ssm
en
t
Str
ate
gy &
pla
n
de
ve
lop
me
nt
Glo
ba
l C
ap
ab
ilitie
s a
nd
R
ea
ch
Te
ch
no
log
y/S
I p
art
ne
rsh
ips
Te
stin
g
Rep
ort
ing
& m
etr
ics
Ma
inte
na
nce
& s
up
po
rt
Ce
rtific
atio
n, a
ud
it &
a
sse
ssm
en
t se
rvic
es
Sta
ffin
g le
ve
ls &
e
xp
ert
ise
Basic Good Very good Excellent
Forrester: Source Business Technology Resiliency Capabilities, September 13, 2012 1Business continuity and resilience services
Benefits to YOUR CUSTOMERS
• Solutions to match your needs - flexibility
• Proven delivery track record - Implemented and manage numerous DR projects
• Readily available intellectual capital – speed of execution
• Pool of specialist resiliency expertise – available and skilled
• Being an IBM Customer - demonstrates commitment to becoming resilient to your stakeholders & students
Business Continuity & Resiliency Services Offering Portfolio
IBM Resiliency Consulting
Services
Assessment
Planning and Design
Implementation and Testing
IBM Smartcloud Resilience
IBM Smartcloud Managed Backup
IBM SmartCloud Virtualized Server Recovery
IBM SmartCloud Content Management (Archive)
IBM SmartCloud Application Resilience
IBM Infrastructure Recovery
Services
Work Area Recovery
Rapid Recovery
IT Recovery
IBM Managed Resiliency
Services
Managed Continuity
Resilience Program Management
Service Service Product
SmartCloud Resilience
Resiliency Consulting
Managed Resiliency Infrastructure
Recovery
IBM Business
Continuity &
Resiliency
Services
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….often the starting point
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts & ACTIONS
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Our approach combines rigor with efficiency to help make risk analysis and mitigation easier and business focused.
IBM enterprise-focused resilience consulting methodology:
Understand
your business
requirements
and risks
Develop solutions
to achieve
your resilience
objectives
Improve your
program
efficiency
and cost
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BCRS‟ comprehensive Resiliency Consulting Services help you plan for a smarter risk response across your entire enterprise.
Assessment Planning & Design Implementation &
Testing
Business Impact
Analysis
Risk Assessment
Resilience Program
Assessment
Recoverability
Assessment
Availability Assessment
Resilience Plan
Development
Technical Procedure
Development
Resilience Strategy
Design
Resiliency Architecture
Design
Resilience Program
Design
Resilience Plans:
Validation and Testing
Resilience Availability
Management
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customised DR Solution Example
Closing Thoughts & ACTIONS
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Backup and Restore Success Rates
From a recent Gartner research investigation:
For large enterprise a success rate of 100% every day/night is unlikely.
– machine‟s being powered off, files being open,
– network issues, time-outs, special scripting etc
Many large enterprise service providers target somewhere around a 96% -
98% success rate.
From past research Gartner observed that:
– Best in class organizations regularly exceed 90% nightly success rates
– Average data centers are in the 84% success range
– Best in class remote offices were at 80% success
– Average remote office situations see backup success rates below 70%
With increased automation, deployment of disk-based solutions and backup re-
engineering efforts, we are seeing these numbers rise.
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SCMB Scope/ Features
Fully managed data backup and restore service including
hardware, software, datacenter space, power and facilities
management
Includes E2E Connectivity and router management
Service Management / Service Desk (1st, 2nd, 3rd level support)
Usage costs „pay as you use‟ per GB per month for data
streamed in and out of the backup environment
Multiple Encryption Standards
Data Compliance management
Provides Industry leading de-duplication technology for rapid,
bandwidth-efficient data transfer
Automated provisioning enables clients to tailor their service
based on their policies and user roles.
Smartcloud Managed Backup (SCMB)
Customer
Production Servers Riyadh
SCMB Features and Benefits SCMB
Commercial model
Upfront Investment
Monthly Usage based - opx
Required Network Dedicated/Shared
Retention Policy option Disk/Tape backup
Charging model
Date Protected (per GB)
Data Streamed (per GB)
Backup success rate >99%
End to End Managed Service 24x7x365 support
Need for duplicate prod. OS licenses None
Operating System and Platform Support Multivendor
Management Reporting & Analytics Automated / Portal based
Protecting Data Across the Enterprise
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You have your own Managed Backup Portal
Highlights
Helps reduce risk in your data backup environment with centralized reporting tools
Helps improve transparency by providing easier access to backup activity and alert notifications
Facilitates client support by providing more streamlined access to your and IBM support specialists
Use the Storage Portal to:
Provision and activate new clients on the service
Monitor the backup environment
Change the service
Submit service requests to Mobily- IBM
Generate reporting for compliance or other needs
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts & ACTIONS
Challenges with traditional Disaster Recovery
Identical hardware required for recovery
Costs are doubled, complexity is increased
Accurate configuration information is critical
Idle hardware
Standby hardware is needed for faster recovery time objective
Servers that need repurposing at time of disaster are labor
intensive and time consuming
Slow, complex recovery process
Different solutions for different availability tiers
Separate procedures for system and data disks
Separate procedures for desktop PCs
Multi-step recovery processes
Configure
hardware
Install
OS
Configure
operating
system
(OS)
Install
backup
and
restore
agent
Start
“Single-step
automatic
recovery”
Site A Site B
VSR Storage VSR Recovery
Servers Customer
Production
Servers
MPLS/
Internet
VSR Scope/ Features
Fully managed service including hardware, software,
datacenter space, power and facilities management
Includes E2E Connectivity and router management
Service Management / Service Desk (1st, 2nd, 3rd level
support)
User Friendly web based Portal offers capability for
management of protected servers
Continuous replication + Snapshots for best RPO
Protects both physical and virtual production servers
Automated Failover and Failback
RPO in seconds, RTO in minutes (less than 1 hour)
Two Service Options : Gold & Silver
Can test easily & frequently
Predictable costs per server per month pricing model
Virtualized Server Recovery (VSR)
VSR
Portal
Logon
VSR Features and Benefits VSR
Replication
Block Level
File Level
Required Network Dedicated/Shared
Data Backup Compatibility
Tape/Cloud Backup
Replication (DR copy)
Availability to Initiate Failover Immediate (Gold)
State of Availability DR copy is ready be enabled
Estimated Failover Time for 25 servers 60 minutes or Less
Est. Recovery Point Objective (RPO) seconds
End to End Managed Service 24x7x365 support
Need for duplicate prod. OS licenses None
Operating System and Platform Support Various
Length of time allowed in DR mode Unlimited (Gold), 6 weeks
(Silver)
Riyadh
26 26
VSR Customer Portal – Logon and Replication
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VSR DR & Test phase – VSR Automation does the rest…
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Agenda
The Business Continuity/DR Marketplace
- Risks, Impact and Cost to your Business
- Saudi market and Customer Concerns
Our Business Continuity Services Portfolio
Consulting…….what is it about ?
Readily Available Solutions for you
- SmartCloud Managed Backup
- SmartCloud Virtualized Server Recovery
Customized DR Solution Example
Closing Thoughts & ACTIONS
Business Continuity / DR Solution – Customized Example
Main Customer Production
Migrate the existing applications from AIX to RHEL
Replace & migrate existing storage system
Implement new onsite backup solution
Implement virtual server environment failover / failback Solution
Mobily/IBM Recovery Center
Implement virtualized server solution based on IBM Flex Systems and System x on Windows/linux
Implement the new network, Storage and backup solution
Implement virtual environment failover / failback and configure host level replication
Business Continuity Consultancy:
Assess the current Service Continuity and Disaster Recovery Process, Define
Technical, Service and Disaster Recovery Plan. Prepare for a Failover Exercise.
Deliverables
• Resilience Program Assessment Report
• Technical Recovery Procedures
• IT Recovery Plan, BCP & Crisis Management Plan
• Recovery Test Plan & Test Exec Mgt Presentation
• Post-Test Summary Report
(Transition Phase + 5 Years Operations & Run)
Closing Thoughts
Awareness:
Your operations are increasingly exposed to an “always on” requirement
The next disaster or business disruption is only a question of WHEN not IF
Our Solutions help you drive cost savings,
cost predictability and OPEX model
Action:
Lets meet to discuss how we can work together to protect your business
31
Thank
you
for your
interest
ibm.com/services/continuity
Roger Miller Business Continuity & Resiliency Services, Saudi Arabia
+966 050 354 3216
Backup
Customer Full Site Failover
Service and Technical Recovery Procedures
Time of invocation Time of disruption
Fu
ll se
rvic
es
Service recovery
at DR Site
Customer services before
disruption occurs
Pro
du
ctio
n s
erv
ice
s
Reco
ve
red
se
rvic
e
Crisis Management
PRD DRS
Crisis Management Plan
Disaster Recovery Plan - Failover
MAO: Max Allowed Outage time
RTO: < 60 Mins RPO: 5 Mins Time until decision
Storage OS DB Service App
Failover Automation
Network
VSR Global Operational Support
Operations Customer Interface
Incident Management
Event Detection
Respond to Alerts
Problem Determination
Resolve Basic Problems
Saudi Arabia 1st level Support
IBM Global Command Centre
Monitoring Environment
IBM Saudi Arabia 2nd Level Support Problem Resolution
Synchronise Service
Configure and Support:
- Network
- Servers & Storage
- Database
- Application
Customer
Ticketing
Centre of Competence
Virtual Team
3rd Level Support Problem Resolution
Lead country deployment
Input to development team
Design Service Delivery
Infrastructure
Support
Service
Co-ordinator Language
Support
Customer single point of contact Provides the Data Centre for the Smart Cloud Infrastructure. Implements and supports the hardware; Provides local language support, Provides a Service Coordinator to handle contractual matters and to act as an escalation path to the client.
Middle-East Support
Provides 24 x 7 monitoring, 1st and 2nd Level technical support for the VSR solution
Global Command Centre GDC
Poland
A Virtual team of specialists that provide Level 3 support , lead the initial Country deployments of Smart Cloud Offerings and liaise with other vendors.
COC Virtual Team
IBM Confidential 34
VSR Deployment Timeline for Customer A: 38 servers
Week-01 Week-02 Week-03 Week-04 Week-05
Week-06
Week-07
Week-08
Week-09 Week 10
Network Links & Router Provisioning
Deploy Replication
Agent
VSR Provisioning
PO
Issued
VSR
Deployment
Kick-off
Meeting
Customer A Testing
Connectivity
Complete
VSR Management Portal Access Validate KKU Infrastructure
connectivity to VSR
VSR Portal training / sign-off
VSR
Service
Start
Replication & DR
Testing complete
Contract Preparation, review & agree
Contract
Signed
Hosted Infrastructure Market in KSA (incl Disaster Recovery)
Source: IDC Competitive Profiles and Analysis of Leading IT Services Players in Saudi Arabia, 2013
„IT services providers that have developed
hosting services, and have strong investments
in IT position themselves as trusted partners
to guarantee business continuity in end-
customer organizations‟.
Mobily placed 1st in the hosting infrastructure services
market in Saudi Arabia in 2012, with 29.3% share of the
market. Mobily offers colocation, managed servers, and
disaster recovery services from their 26 datacenters