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Employee Training Strategies:
How to Reduce Internal Helpdesk Calls
by iridize
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How much money does
your company spend
annually on internal
helpdesk support?
Reportedly, the
construction industry
spends the least – and
that is about 1.35% of
their revenue.
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Some of that expenditure can be
salvaged, through a careful
combination of automated support
and re-examination of your
employee training strategy.
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Reduce Costs
with Employee
Training
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Yes, employee
training is another
expense. But it is a
one-time expense,
as opposed to
helpdesk support.
Image source: Idea go @ FreeDigitalPhotos.net
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Proper training
should teach
employees to
anticipate technical
issues and provide
the tools to solve
them.
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Proper employee
training will make for
pro-active workers,
as opposed to
passive, helpdesk-
dependent
employees.
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Alternatives
to
Helpdesk Calls
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Eliminating helpdesk
support altogether is
a terrible idea.
Personal, human,
audio-vocal support
is irreplaceable…
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In others, automated support can save a lot
of time and money. It’s time to take your
organization’s IT support to the next level:
…in some cases.
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Chat support
Virtual agents
A smart CRM system to
manage support ticket
iridize’s walkthrough guides
and automated support tools.
Request a demo.
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Proper training is the
key to encouraging
employee pro-activity,
instead of being
reactive and helpless. Image source
Ask us more about iridize’s
onboarding solutions.
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Why Iridize Mobile? We Hope That Was Helpful!
Read more about onboarding solutions at blog.iridize.com Or request a demo at [email protected]
iridize.com
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Icons in this presentation made from Flaticon.com: Freepik by
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