![Page 1: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/1.jpg)
Emotional Intelligence
![Page 2: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/2.jpg)
Thanks to
![Page 3: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/3.jpg)
What’s EQ?
![Page 4: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/4.jpg)
![Page 5: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/5.jpg)
5
• The ability to recognize and regulate emotions in ourselves & others through 4 elements:1. Self Awareness2. Self-Management3. Social Awareness4. Relationship Management
What’s EQ
www.inc.com/raman-chadha/emotional-intelligence-critical-for-leaders-to-make-impact.html
![Page 7: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/7.jpg)
7
• Information to gain self-awareness.• A person’s ability to:
– Perceive emotions in the self & others.– Understand the meaning of these emotions.– Regulate one’s emotions.
• Strong correlation between a high level of EQ and career success.
What’s EQ?
![Page 8: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/8.jpg)
![Page 9: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/9.jpg)
![Page 11: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/11.jpg)
Why EQ Matters
![Page 12: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/12.jpg)
12
• Your performance at work.• Your physical health.• Your mental health.• Your relationships.
Why EQ Matters
www.helpguide.org/articles/emotional-health/emotional-intelligence-eq.htm
![Page 13: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/13.jpg)
Emotion Regulation
![Page 14: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/14.jpg)
14
• Identify and modify emotions you feel.• Surface Acting: putting on a face.• Venting: open displays of emotion.• People in good moods make better
decisions, are more creative, and help in motivation.
• Emotional states affect employee levels of customer service.
• Increasing use of “happiness” coaches in organizations.
Emotion Regulation
![Page 15: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/15.jpg)
How to “Do” EQ
![Page 16: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/16.jpg)
Getting Good At It• Pay attention to others.• Acknowledge emotions not as good or bad,
right or wrong but as a source of information
• Watch for sudden changes in people’s behaviors.
• Listen! God gave us 2 ears but only 1 mouth for a reason.
• You have to care about others.• Treat your employees like clients and clients
like employees.• See the signs…BODY LANGUAGE.
![Page 17: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/17.jpg)
Self-Introspection
![Page 18: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/18.jpg)
Body Language
![Page 19: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/19.jpg)
Non-Verbal Communi-Cations Matter
![Page 20: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/20.jpg)
Nonverbal communication is …the process of communication through sending and receiving wordless (mostly visual) messages between people. Messages can be communicated through gestures and touch, by body
language or posture, by facial expression and eye contact. Nonverbal messages could also be communicated through material exponential; meaning, objects or artifacts(such as
clothing, hairstyles or architecture). Speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume, and speaking style, as well prosodic features such as rhythm, intonation, and
stress.
http://en.wikipedia.org/wiki/Nonverbal_communication
![Page 22: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/22.jpg)
Non-Verbal Cues• Mirroring technique.• Lean in to express interest.• Avoid eye-rolling, turning your back,
yawning, talking over others.• Arm-crossing.
![Page 23: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/23.jpg)
![Page 24: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/24.jpg)
![Page 25: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/25.jpg)
![Page 26: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/26.jpg)
Reading Emotions From Faces
CEO % PositiveBill Gates 73%Warren Buffet 69%Phil Knight 67%Jeff Bezos 51%Michael Dell 47%Donald Trump 16%Larry Ellison 0%Dan Hill CEO Facial Expressions Research
![Page 27: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/27.jpg)
Personality
![Page 28: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/28.jpg)
What is Personality?
DISCUSSION
![Page 29: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/29.jpg)
“The dynamic organization within the
individual of those psychophysical systems
that determine his unique adjustments to
his environment.”Gordon Alport
![Page 30: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/30.jpg)
Assessing Personalities
![Page 31: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/31.jpg)
Myers-Briggs Assessment
![Page 33: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/33.jpg)
33
• Extraverted (E) vs. Introverted (I) E are outgoing, sociable I quiet & shy.
• Sensing (S) vs. Intuitive (N) S are practical, prefer order N look at big picture.
• Thinking (T) vs. Feeling (F) T use logic F rely on personal values and emotions.
• Judging (J) vs. Perceiving (P) J value control and prefer order, P flexible and spontaneous.
• INTJ visionaries with original minds and great drive.
MBTI 16 Personality Types
![Page 34: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/34.jpg)
34
• Extraversion: How comfortable we are with relationships.
• Agreeableness: How warm and trusting are you?
• Conscientiousness: Responsible, dependable, organized and persistent.
• Emotional stability: Ability to withstand stress.
• Openness to experience: Range of interests and fascination with novelty.
“Big 5” Personality Model
![Page 35: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/35.jpg)
35
• Extraverts tend to be happier in their jobs…and their lives and perform better with lots of personal interaction.
• People more open to experiences are more creative in science and art.
• Agreeable people are only slightly happier than disagreeable people but do better in jobs requiring interpersonal skills and are more rule-abiding.
The Big 5 Traits
![Page 36: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/36.jpg)
Keirsey Assessment
![Page 38: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/38.jpg)
Birkman Method
![Page 40: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/40.jpg)
DISC Profile
![Page 43: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/43.jpg)
Is Your Personality Determined by
Heredity or Environment?
![Page 44: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/44.jpg)
![Page 45: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/45.jpg)
![Page 46: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/46.jpg)
46
• Pragmatic: maintaining emotional distance and subscribe to: “The end justifies the means.”
• Seeking power.• Manipulating and winning MORE; be
persuasive.• Acting aggressively.• More likely to engage in
counterproductive work behavior.
Machiavellianism
![Page 47: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/47.jpg)
47
• Self-centered.• High sense of self-worth.• A grandiose sense of self-importance.• Requires excessive admiration.• More charismatic.• Sense of entitlement.• Love me!
Narcissism
![Page 48: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/48.jpg)
48
• A lack of concern for others.• Lack of guilt/remorse when actions
cause harm.• Inconclusive research about
psychopathy and impact on job performance.
• Use of threats and manipulation.
Psychopathy
![Page 49: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/49.jpg)
![Page 50: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/50.jpg)
Some Definitions
![Page 51: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/51.jpg)
51
• Affect: Broad range of feelings that people experience. Can be experienced as emotions or moods.
• Emotions: Intense feelings directed at someone or something.
• Moods: Less intense than emotions, often arise without a specific event acting as a trigger.
• The Structure of Mood: Positive vs. Negative Affect.
What’s an “AFFECT”
![Page 52: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/52.jpg)
52
• Discrete• Moods• Dispositions
3 Types of Emotion
![Page 54: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/54.jpg)
54
• Do emotions make us irrational? Research says showing emotions makes us MORE rational.
• Do emotions make us ethical?• Our beliefs are formed by the groups
(social & professional) we belong to.
The Function of Emotions
![Page 55: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/55.jpg)
Our Needs
![Page 56: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/56.jpg)
![Page 57: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/57.jpg)
DISCUSSION
What does Matheny have to offer you, and vice versa?
![Page 58: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/58.jpg)
58
• A sense of “belonging.”• A collective EQ.• Shared values and beliefs.• Sense of accomplishment.• A livelihood.• Career mobility (perhaps.)
Matheny Provides
![Page 59: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/59.jpg)
Emotional Labor
![Page 60: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/60.jpg)
60
• Employee expression of organizationally desired emotions during interpersonal transactions at work.
• Emotional dissonance: “Faking it.” Having to show one emotion, but feeling another.
• Match your personality and values to Matheny’s informal culture.
Emotional Labor
![Page 61: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/61.jpg)
![Page 62: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/62.jpg)
Assessment Tools• Small Business Administration website:
www.sba.gov/starting_business/startup/areyouready.html
• Change Style Indicator by Discovery Learning shows you how receptive you are to change.
• Personality type/career assessment tests: Myers Briggs Type Indicator (MBTI) MAPP Career Test – www.assessment.com The 16 personality types -
www.personalitypage.com/high-level.html Keirsey Assessment Birkman Method DISC tool (Sales professionals)
![Page 63: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/63.jpg)
1. Go to: Human Metrics: www.humanmetrics.com/cgi-win/JTypes1.htm2. Click on “Do it” and take MBTI assessment (72 questions).3. When complete, click on “Score it.
![Page 64: Emotional Intelligence, the future of working](https://reader035.vdocuments.us/reader035/viewer/2022062412/58ab24971a28abb5278b5c99/html5/thumbnails/64.jpg)