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Emotional Intelligence andProfessional Support
Kate Read and Vijay Nayar
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Think of someone you admirewhom you see as successfuland/or effective in their workand life
Name a quality they possess…
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Emotional Intelligence
“ the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships. ”
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Emotional intelligence is…
• Self awareness, knowing your emotions
• Managing emotions and emotional self control
• Self motivation
• Empathy, recognising emotions in others
• Handling relationships, interpersonal effectiveness
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• Unlike personality traits - emotional intelligence is not fixed and can develop with deliberate practice and training
• Improves with age
• It is a predictor of success in life and work
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Common presenting problems
• Difficult relationships with colleagues
• Social and communication skills
• Ineffective management of stress and emotions
• Poor organisation
• Lacking insight
• Lack of clinical leadership / complex clinical decision making
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Capacity for Change
IQ
EQ
Support
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EQ
• Are they stableenough?o Emotional stability
• Can they persevere?o Conscientiousness
• Are they motivated?o Determination
• Resolve / Intention?o Perseverance
• Do they have insight
• Do they have the skills
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• Self Awareness: knowing what you are
feeling, and your strengths and weaknesses
• Self Regulation: managing emotions,
recovering from upset, being flexible snd
adaptive
� awareness of others (empathy)
Personal competencies
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• Social Awareness : Empathy for others, sensing
others’ feelings, needs and concerns.
Understanding different perspectives
• Relationship Management : influencing others,
building relationships, managing conflict,
persuading and leading, enabling co-operation and
teamwork
Social competencies
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Assessing your EI…
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Improving your EI
• Self-awareness • Managing feelings • Handling stress • Empathy• Communications - talking about feelings effectively • Self-disclosure • Insight • Self-acceptance • Personal responsibility • Assertiveness • Group dynamics • Conflict resolution
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Positive emotions
• Good moods– enhance flexible thinking– encourage risk taking– laughter releases tension
• Hope and Optimism– motivates– learn from failure
• Self-efficacy– approaching failure in terms of how to handle it
rather than worrying what might go wrong
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Improving Relationships
• Giving and asking for information
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open blind
hidden unknown
Known to self Unknown to self
Known to others
Unknown toothers
Self disclosure
Feedback
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Open Blind
Hidden Unknown
Known by Unknown by
Known by
Unknown by
Self
OthersSelf disclosure
Feedback
Shared discovery
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Open Blind
Hidden Unknown
Known by Unknown by
Known by
Unknown by
Self
Others
Ideal
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Open Blind
Hidden Unknown
Known by Unknown by
Known by
Unknown by
Self
Others
Interviewer
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Open Blind
Hidden Unknown
Known by Unknown by
Known by
Unknown by
Self
Others
Bull in the China Shop
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Open Blind
Hidden Unknown
Known by Unknown by
Known by
Unknown by
Self
Others
Turtle
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Emotional intelligence
• Knowing your emotions
• Managing your emotions
• Motivating yourself
• Recognising emotion in others
• Handling relationships
�Can help with the management of colleagues in difficulty and working with people more effectively
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Professional Support Unit
Single point of contact
• Psychological support• Occupational Health advice• Career support• Communication skills support
Access to specialist services
• Case managers• Mentors• Exam preparation• Access to legal advice
Expert Advise
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• A question based tool, answer questions, detailed analysis provided along with areas for development
• Tool built on basis on significant research and development and has high predictive validity
• The tool measures current level of emotional and social functioning as well as “blind spots”
• Analysis provides a detailed examination of emotional awarenessA vehicle for developing effectiveness in order to improve performance
EQ-i2.0
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EI Categories
Self-Perception� Self-Regard� Self-Actualization� Emotional Self-Awareness
Interpersonal� Interpersonal Relationships� Empathy� Social Responsibility
Self-Expression� Emotional Expression� Assertiveness� Independence
Decision Making� Problem Solving� Reality Testing� Impulse Control
Stress Management� Flexibility� Stress Tolerance� Optimism
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Copyright (C) 2011 Multi-Health Systems Inc. All rights reserved. Based on the Bar-On EQ-i model by Reuven Bar-On, copyright 1997.
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• Self-Awareness
• Leadership Development
• Team Effectiveness
• Individual development
• Basis for meaningful discussions
Benefits of EQ-i2.0:
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Thank you