Download - Effective communication
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La Ville – IRDHazem Saleh
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What is the communication?
Its involves getting information from someone to anther with same contact without any changes, also about creation and changing the ideas.
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What is the communication skills?
The tools we use to do effective communication although the different between each other (culture, language, age, experience, different communication style).
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The communication process
Any communication process passing by 6 channels
Sender: the source or the person who create the massage and he is the only person
who know it 100 .%
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Encoding: because we are different (langue, experience, ets) the source need to convert this message by putting it in form to the receiver to understand.
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Decoding: it’s the receiver process to translate the message to understand.
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Message: is the content or what is communicated.
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Channel: is about the way that massage has been translated, it can be different up to the situation and type of the message.
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Feedback: the observation of the receiver response by the sender
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How is the good communication is important for IRD?
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What we can do to avoid miss communication between us?
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What can you see?
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