Download - Dr. David Sloan – Paciello Group – Accessibility: A Core Quality and Shared Responsibility (GAAD)
Accessibility: A core quality and a shared responsibility
David Sloan, UX Research Lead, TPGUK UXPA GAAD Event, 21 May 2015
Accessibility as Compliance Audit
Results in Bugs that Need Fixing
What if we define accessibility as
making a commitment and demonstrating progress?
What would accessibility look like?
Accessibility maturityMoving your organization along the continuum toward a mature approach to accessibility
A four stage continuum of accessibility maturity
Stage 1: Identification
Identify and repair accessibility issues based on standards compliance
Context• Customer for software company puts accessibility
requirement in contract• Vendor is asked for evidence of state of
accessibility of product
Potential outcomes• Clients have accessibility documentation• Clients work to fix issues • Clients engage for retest and revised accessibility
documentation
Stage 2: Prioritization
Prioritize evaluation and repair activities based on real-world impact
Context• Transit system provider with legal obligation to
provide accessibility• Group of people with disabilities demanding
accessibility improvements
Potential outcomes• Clients focus on issues that impact stakeholders• Clients fix issues related to accessible user
experience
Stage 3: injection
Inject accessibility best practices into the design and development process
Context• Vendor has customers that demand accessible
products• Vendor knows that remediation is costly and
ineffective• Vendor knows current processes do not support
accessibility
Potential outcomes• Clients address accessibility issues during the
design/development process• Clients build internal capacity for accessibility
Stage 4: integration
Integrate accessibility best practices into culture and practice
Context• Advocacy group makes a complaint to University
about digital accessibility• University cannot fix all IT services• University understands it must fix culture and
process to respond
Outcomes• University makes visible commitment to providing
accessible IT services• University embarks on initiative to address
shortcoming in existing services• University establishes policy and processes to
support accessibility in new services
Accessibility process standardsEngaging your organization in activities that demonstrate commitment and show progress
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