Download - Donna Hall, Chief Executive, Wigan Council
Empowering or
Endangering?
An Asset Based Approach
to Reform in Wigan
Donna Hall
Chief Executive, Wigan Council
A revised set of reform principles has been approved by
WLT and Leaders:
1. A new relationship between public services and citizens, communities and businesses that
enables shared decision making, democratic accountability and voice, genuine co-
production and joint delivery of services. Do with, not to.
2. An asset based approach that recognises and builds on the strengths of individuals,
families and our communities rather than focussing on the deficits.
3. Behaviour change in our communities that builds independence and supports residents to
be in control
4. A place based approach that redefines services and places individuals, families,
communities at the heart
5. A stronger prioritisation of well being, prevention and early intervention
6. An evidence led understanding of risk and impact to ensure the right intervention at the right
time
7. An approach that supports the development of new investment and resourcing models,
enabling collaboration with a wide range of organisations.
Delivering our ambition: aligning reform across GM
STANDARDISING
ACUTE
& SPECIALIST
CARE
31
2
RADICAL
UPGRADE IN
POPULATION
HEALTH
PREVENTION
STANDARDISING
CLINICAL
SUPPORT AND
BACK OFFICE
SERVICES
4TRANSFORMING
COMMUNITY
BASED CARE &
SUPPORT
STANDARDISING
ACUTE
& SPECIALIST
CARE
31
2
RADICAL
UPGRADE IN
POPULATION
HEALTH
PREVENTION
STANDARDISING
CLINICAL
SUPPORT AND
BACK OFFICE
SERVICES
4TRANSFORMING
COMMUNITY
BASED CARE &
SUPPORT
5ENABLING BETTER PUBLIC SERVICES
The creation of innovative organisation forms, new ways of commissioning, contracting and payment design and
standardised information management and technology to incentivise ways of working across GM, so that our
ambitious aims can be realised.
H&SC
TRANSFORMATION
WIDER REFORM
ACROSS GM
RECONFIGURING
SPECIALIST
SERVICES:
DRIVING
CONSISTENCY
OF STANDARDS
& OUTCOMES
31
2
EARLY
INTERVENTION
AND
PREVENTION:
IMPROVING
OUTCOMES
FOR GM
IMPOVEMENT
AND EFFICIENCY:
GM STANDARDS
AND SHARING
SERVICES
4TRANSFORMING
LOCAL SERVICE
DELIVERY:
PLACE BASED
INTEGRATION
RECONFIGURING
SPECIALIST
SERVICES:
DRIVING
CONSISTENCY
OF STANDARDS
& OUTCOMES
31
2
EARLY
INTERVENTION
AND
PREVENTION:
IMPROVING
OUTCOMES
FOR GM
IMPOVEMENT
AND EFFICIENCY:
GM STANDARDS
AND SHARING
SERVICES
4TRANSFORMING
LOCAL SERVICE
DELIVERY:
PLACE BASED
INTEGRATION
A place-based, integrated model of reform
GM Clusters Localities
GM decision making should be informed by clear performance information and tracking of outcomes. The impact of neighbourhood, locality, and cluster delivery arrangements can then inform GM strategic decision making
Integrated strategic decisions, across GM and across sectors…
…enabling the development of clustered centres of excellence (for some service areas), providing high quality and efficient services for all of GM…
…supported by integrated local leadership, coordinating to ensure the right mix of services are available in a place and can be sequenced at the right time.
Frontline problem solving teams enabled to work collaboratively, incorporating specialist provision when needed (from teams that have an understanding of the place)
Integrated GM strategic decision making will only deliver improved outcomes if supported by integrated governance, leadership and accountability at all spatial levels
Neighbourhoods
What It Isn’t
• A vacuous Public Relations campaign
• David Cameron’s Big Society
• A Labour Council showing off how good they
are at delivering Conservative austerity cuts
• Middle-class people volunteering in poor
areas
• The finished article in Wigan
What It Is
• A new relationship between citizen and state
• A shift of power to people
• A consistent policy framework across growth and
reform
• Our Strategy for 2020
• A behaviour-based model of workforce reform
• Delivered 100 million
• Increased resident and staff satisfaction
• A simple concept people “get”
Confident Place, Confident People.
Story so far….
• Engaging with local groups
• £5 million Community Investment Fund
• Visual Campaigns
• 2 way communication
• Behaviour Change Programme
The Deal For the Future, 2020
Where we want to be 2020
• 3% increase in local economy per
annum
• 5,000 new jobs created
• 60% of working age residents
qualified to NVQ level 3+
• 5,000 new homes delivered
• 75% of children ready for school,
compared to 64%
• 30% reduction in looked after
children
• 3.8% reduction in the number of
people claiming out of work benefits
Have your say
• Deal in Action – rolling programme of engagement for residents of the borough to
have a say.
• Week of activity within each community of the borough
• Have your say event - Chief Executive & Leader of Wigan Council along with
Elected Members invite residents to a question & answer session
• Opportunity for residents to get involved and find out more about their community
Confident Place, Confident People.
Be Positive… take pride in all that you do
Be Courageous… be open to doing things differently
Be Accountable… be responsible for making things
better
Our behaviours
Because how we do things is just as important as what we do
Case Study 1, Adult Social Care: Daniel
Daniel aged 59 years old with
learning disability and limited
communication. Lives in
supported accommodation in
Wigan. Has no friends or family.
His mum died several years ago,
he has never visited her grave.
Daniel has domiciliary support, a
private cleaner and two days
support from a provider service
for accessing the community.
What came out of the conversation?
• Continue with one-to-one support as
he was fond of his carers.
• Life long ambition to make a
recording of his singing voice.
• Wanted to visit his father in the
nursing home and place flowers on
his Mum’s grave.
• Have friends with similar interests to
develop meaningful friendships.
• A Champion within Shared Lives
service to establish and maintain a
lifelong friendship.
What was the difference?
• Two weekly sessions with Shared Lives - matched with two champions- opportunity to socialise.
• One session weekly with Nugent Care.
• Daniel was able to place red roses on his Mum’s grave.
• With support of his champion, Daniel contacted a local recording studio and made his dream of making a CD come true.
The Savings
• Original monthly cost: £1188
• New monthly cost: £740
• Monthly saving: £448