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Emma Bayne
Discovery: Enhancing search experience through interface design
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The National Archives
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Why we are changing our online catalogue?
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ChallengesVolume of Catalogue and digitised data increasing
• 11 Million Catalogue Entries = 500,000,000 “facts” (about 45 facts per entry)• Another 7.7 Million documents in Documents Online (digitised content)• Plus other sources• Ever increasing digitisation of our collection
Increasing prevalence of born-digital records
• Currently hold 1TB of born digital records; estimate total will be13.5TB by 2016• Specific large collections like Olympics 2012, estimate at 20TB on it's own Cultural change
• Moving from paper model to digital model• Still taking paper records for many years• Increasing capability to present large volumes of digital content• New challenges around search, find and browse
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ChallengesVolume and location of Users
• Over 50,000 unique visits online a day • Users from all around the world• For every physical document produced onsite (totalling over 600,000) over 220 documents were downloaded
Juggling priorities
• Champion and follow archival standards• Excellent user experience• Enabling user generated content
Quality data is key!
• Highly varied data gathered over hundreds of years• Lack of continuity; many exceptions
• Gloucester – glos; glouc; gloster; gloucs…
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What is our aim?• Simple - focus on the users and on the Record
• Create effective and enjoyable user interface through understanding who are customers areo Taskso Expectationso Capabilitieso Limitationso Preferenceso Context of use
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How?• Involve users from the outset and throughout the development process
• Use of range of methodso Interviewso Diary studieso Workshopso Focus groupso Log analysiso User testing
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How?• Customers have widely differing needs with varied levels of expertise and
motivation, such as:o Seasoned archivist who can navigate expertly through our archival holdingso Retired grandmother who has no archival or subject knowledge
• No average customer so doesn’t make sense to design for one
Persona based design
• Design for a small group of user types who represent a wider audience• Fictional characters based on actual observed behaviour• Composite of qualitative research
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Personas
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Margaret
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Tessa
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Search
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Search
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Taxonomy
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And more…
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New features
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The FutureContinue to add to Discovery, improving as we go keeping users as the core focus as we move forward…
Continued iterative development and enhancements:
• Responsive design• Data enhancements• More user generated content• Integrating further datasets• Improving search logic