Laura J. Bullock
Herndon VA 20170 [email protected]; www.linkedin.com/in/laurajbullock1/
(914) 325-3368
Communications and organizational management and training professional with more than 15 years of experience partnering with business, human resources, and communications leaders to facilitate continuous learning, internal corporate communications and change management . Applies strong communication and interpersonal skills to forge positive relationships with all levels of stakeholders. Adept at developing and implementing vision, strategies, programs, and best practices to drive goal attainment at both individual and organizational levels. Additional areas of expertise include:
Corporate Communications Executive Coaching Stakeholder Engagement Training Strategy/Learning
Account Management Change Management Change Vision & Strategy HR & Job Design
Profit/Loss Responsibility Marketing Project Management Transition Planning
Experience Wipro Consulting Services, Director, Senior Manager Internal Communication
and Change Management New York, NY 2013 to Present
Senior Manager responsible for client consulting, development and delivery of Human Capital and Business Change Management services consulting practice. Work directly with senior clients integrating change components and training for various clients, including a global pharmaceuticals organization and consumer goods provider. Developed global roadmap and change management methodology and Training Strategy for a Global Change Management Center of Excellence for a large pharmaceutical company. Also manage staff and responsible for business development.
Owner/Managing Partner, LBCI CONSULTING, INC., New York, NY 2005 to 2013
Established a consultancy specializing in organizational change management, communications, leadership, executive coaching, training/learning, and other management consulting services.
Engaged by ARAMARK Uniform Services (AUS) as an organizational change management program lead to guide a 30-person team in designing, developing, and executing a complex strategic organizational change program impacting ~13,000 employees in 240+ locations.
Led strategic organizational definition efforts that centralized financial services and customer service, including defining new AUS job descriptions, departmental roles/responsibilities, performance measures, processes, and communication flow.
Functioned as an HR partner across regions, directing leadership and learning strategies/ activities to advance employee capabilities and goals as well as supporting revision of the company’s training onboarding program to incorporate emerging strategies and career paths.
Provided executive coaching and stakeholder management for AUS Strategic Programs, which entailed assessing, involving, and advising executives in achieving business benefits.
Drove strategic communications and for internal employees and external customers. Developed, managed and implemented a wide variety of media activities including roadshows, corporate speeches, customer information and sales pamphlets, posters, videos, newsletters, eNews, websites, executive letters, town halls, presentations, leadership toolkits, etc.
Developed Training strategy and managed content design, development and managed a team of 8 corporate trainers on sales, finance and operations.
Managing Consultant, IBM BUSINESS CONSULTING SERVICES, New York, NY 1998 to 2005 Provided public and private organizations in a wide range of industries with expertise on business change, encompassing business strategy, governance, e-business, project management, business process design, organizational redesign, job design, training, capability transition planning, and knowledge capital development. Managed and worked with staff, clients and vendors to customize approaches and materials to meet company/client needs.
Completed 30 engagements—ranging from six weeks to one year in scope—with Sony, JB Hunt, ARAMARK, IBM Global, Utah Workforce Services, New Mexico Human Services, and the City of San Diego. Solutions included customized, ERP and CRM.
Provided project management for numerous initiatives, spanning business strategy, PMO development, organizational change/development, training, process design, and enterprise system programs. Included project estimation and tracking, plan management, risk management, vendor management through all phases of life-cycle development and implementation.
Acted as strategy and change lead for IBM’s North America Social Services Practice and as a member of the company’s Global Social Security & Social Services leadership team.
Designed a new Communication & Learning Center of Excellence for IBM Global Marketing and served on a Global Marketing team challenged to outline new global processes.
Presented a fun and creative approach to team building/navigation and conflict management as a guest speaker at IBM’s Professional Leadership Technical Exchange.
Senior Professional Staff, COMPUTER SCIENCES CORPORATION (CSC), San Diego, CA 1993 to 1998
Served as lead business architect for full-cycle corporate initiatives, providing financial expertise, guiding development of organizational and business processes, and advocating corporate standardization and consolidation.
Credentials
Master of Arts in Organizational Management, University of Phoenix
Bachelor of Science in Business & Finance, Virginia Polytechnic Institute & State University
Change Management Certification & ADKAR License, Prosci
Business Strategy Consulting Certification, IBM
Professional Development – Executive Consulting, Facilitation, Project Management, Business Strategy, Organizational Change, Workforce Engagement, Dale Carnegie Leadership
Affiliations – Association of Change Management Professionals, Project Management Institute, Workforce Management
