Download - Digital Trendspot 2010 NHS Direct
![Page 1: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/1.jpg)
NHS Direct & Sitecore
Roger DonaldHead of Digital Delivery
08/04/2023 1
#SitecoreDT10
![Page 2: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/2.jpg)
What is NHS Direct?
08/04/2023 2
![Page 3: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/3.jpg)
What is NHS Direct?
A health information and advice line (0845 46 47)
14,000 calls a day. That’s over 5 million calls a year
Web site alone receives 1 million visits each month
3,400 staff
over 1,400 of whom are trained nurses (including dental nurses)
National infrastructure, but with regional/local engagement
Commissioned by the East of England Strategic Health Authority
on behalf of NHS
08/04/2023 3
![Page 4: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/4.jpg)
The digital challenge
08/04/2023 4
![Page 5: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/5.jpg)
“The internet has changed the way we shop, find information and
access services or all sorts, including health care. The revolutionary
effect of the web will continue to grow, and all organizations need to
understand how to harness this to achieve their goals.
Our patients currently think of NHS Direct as a telephone service. We
must, of course continue to be available to patients who just pick up the
phone as now. But to ensure we continue to give a service that is highly
valued, we need to think about patients who choose to access us
by looking on the web first, and then seek phone contact if that is
what they need. This needs our full attention.”
Nick Chapman - Chief Executive
5
![Page 6: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/6.jpg)
Public access to health services?
Historically...
Face-to-face communication only
At a time that suits the health professional
Organised around geographic locations & communities
Some telephone based access (NHS Direct)
Our research demonstrated a public demand for digitally delivered
health services
08/04/2023 6
![Page 7: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/7.jpg)
Delivering digital health services
The challenge...
40 health & symptom checkers (sometimes called SATs) that are
clinically safe
That are easily altered by our clinicians & content authors
From a single source of clinical algorithms
That meet Government accessibility standards
Delivered across multiple channels
That allow for patient / health professional interactive communication
Which capture and pass patient data securely to our systems08/04/2023 7
![Page 8: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/8.jpg)
• Online self service• Web chat• Telephone support• Interactive television• Mobile web / app’s• Email• Proactive communications• Video chat• Secure transactions
NHS
Direct
Multi
Channel
8
![Page 9: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/9.jpg)
An NHS with accessible health services
Digital Self Service
Booking & changing appointments
Repeat prescriptions
Tests
Results
Care records
Self assessments
All done via
• net books
• PCs
• Mobile devices
• iTV
• Gaming consoles9
![Page 10: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/10.jpg)
The Sitecore solution
08/04/2023 10
![Page 11: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/11.jpg)
Sitecore was chosen because...
It integrates with other Microsoft platforms
Specifically Arezzo a clinical decision support tool from InferMed (Prime
Contractor to NHS Direct)
Easy to implement workflow
It versions our content
Inline editing out the box
An easily accessed web interface
An API to syndicate our services to other organisations
Delivery of content across multiple channels
A proven service used by major organisations08/04/2023 11
![Page 12: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/12.jpg)
Over to Michael...
08/04/2023 12
![Page 13: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/13.jpg)
1308/04/2023
Developing the Online Service
Michael EdwardsWeb Consultant
![Page 14: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/14.jpg)
1408/04/2023
Who is Eduserv?• 10 years experience providing information services to
public sector• Not-for-profit registered charity with commercial
approach• 1st UK Sitecore Partner • 7 years delivering Sitecore solutions• 14 Sitecore Certified Developers
![Page 15: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/15.jpg)
1508/04/2023
Features• Find Your Nearest• Job Search• Health Enquiries• SATs• Syndication
![Page 16: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/16.jpg)
1608/04/2023
![Page 17: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/17.jpg)
1708/04/2023
![Page 18: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/18.jpg)
1808/04/2023
![Page 19: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/19.jpg)
1908/04/2023
![Page 20: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/20.jpg)
2008/04/2023
![Page 21: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/21.jpg)
2108/04/2023
![Page 22: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/22.jpg)
2208/04/2023
What is a Health and Symptom Checker?• A series of questions that follow a NHS Direct clinically
developed pathway that lead to multiple dispositions.• Contains
– Questions– Information
![Page 23: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/23.jpg)
2308/04/2023
What is a Health and Symptom Checker?
![Page 24: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/24.jpg)
2408/04/2023
• A series of questions that follow a NHS Direct clinically developed pathway that lead to multiple dispositions.
• Contains– Questions– Information
What is a Health and Symptom Checker?
![Page 25: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/25.jpg)
2508/04/2023
What is a Health and Symptom Checker?
![Page 26: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/26.jpg)
HaSC
CDE
2608/04/2023
![Page 27: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/27.jpg)
HaSC Process
2708/04/2023
![Page 28: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/28.jpg)
CDE
Website
2808/04/2023
![Page 29: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/29.jpg)
CDE
Website
2908/04/2023
![Page 30: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/30.jpg)
CDE
Website
3008/04/2023
![Page 31: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/31.jpg)
CDE
Website
3108/04/2023
![Page 32: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/32.jpg)
CDE
Website
3208/04/2023
![Page 33: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/33.jpg)
CDE
Website
3308/04/2023
![Page 34: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/34.jpg)
The Challenges
3408/04/2023
![Page 35: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/35.jpg)
3508/04/2023
The Challenge• Clinical Decision Engine uses a full object model• We use a full object model with Sitecore (in house
framework)• Sitecore XSLT Renderings can’t be used
![Page 36: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/36.jpg)
3608/04/2023
The Solution
SPARK
![Page 37: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/37.jpg)
3708/04/2023
What is Spark?• View engine for .NET• XHTML focused• Uses domain objects as content source• Open Source• Lives here: http://sparkviewengine.com/
![Page 38: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/38.jpg)
3808/04/2023
Why Spark?• Less code • Quicker development• Compiled rather than parsed• Very fast rendering• XHTML compliant
![Page 39: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/39.jpg)
3908/04/2023
Why Sitecore?• Fully extensible• Full integration• Flexibility • Simple• Uses Sitecore inbuilt caching• Accessible via the layout editor
![Page 40: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/40.jpg)
4008/04/2023
Spark in Sitecore
![Page 41: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/41.jpg)
4108/04/2023
The Challenge• A SAT is a hierarchy of many items• Versioning is typically per item• The whole SAT must be versioned• The ability to change SATs versions quickly
![Page 42: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/42.jpg)
4208/04/2023
The Solution
Workflow
![Page 43: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/43.jpg)
4308/04/2023
Why Sitecore?• Customisable• Full Control• Simple• Extensible
![Page 44: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/44.jpg)
4408/04/2023
![Page 45: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/45.jpg)
4508/04/2023
![Page 46: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/46.jpg)
4608/04/2023
The Challenge• SAT must be shown complete• Maintain clinical integrity• Multiple users, possibly on multiple versions
![Page 47: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/47.jpg)
4708/04/2023
Presentation split from Content
The Solution
![Page 48: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/48.jpg)
4808/04/2023
Why Sitecore?• Content and rendering split• Content always accessible• Fast and powerful query language
![Page 49: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/49.jpg)
TimeVersion 1
4908/04/2023
![Page 50: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/50.jpg)
TimeVersion 1
Version 2
5008/04/2023
![Page 51: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/51.jpg)
TimeVersion 1
Version 2
5108/04/2023
![Page 52: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/52.jpg)
TimeVersion 1
Version 2
/liveguidelines/v001/c001/coldandflu
/liveguidelines/v001/c002/coldandflu
5208/04/2023
![Page 53: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/53.jpg)
Summary• Produced Health and Symptom Checkers• Provided a method to rapidly update HaSC• Updates don’t interfere with users already on the site• HaSC can be distributed through multiple channels
08/04/2023 53
![Page 54: Digital Trendspot 2010 NHS Direct](https://reader034.vdocuments.us/reader034/viewer/2022051816/546a9260af79596c268b5c7e/html5/thumbnails/54.jpg)
5408/04/2023
Any Questions
[email protected] [email protected]
Follow Digital Trendspot on Twitter- #SitecoreDT10