Digital disruption to the
workforce
Quentin O’Grady
Context
• "The first computers were designed on paper and assembled by hand. Today, they are designed on computer workstations with the computers themselves working out many details of the next generation's design, and are then produced in fully automated factories with only limited human intervention." - Ray Kurzweil, The Singularity Is Near
The digital age is changing the way we
work
The digital age is changing the way we
work
• Jobs and Work practices
• Quality
• Consumer experience
Impact
https://youtu.be/IpdTeGPruFA
https://youtu.be/2fnv_3qn3Yc
Surgery
Pathology
Telehealth
https://youtu.be/f0bSHEXqjPM
Access and Equity
Quality
Job design
Capitalising on opportunities
Employment models
Workforce planning to incorporate
digital disruption
• Job Analysis (understanding the impacts at a detailed level)
• Align the Workforce Strategy with the IT Strategy and Future consumer experience
• Prepare an effective transition plan
• Operational workforce planning and scenario planning
• Align people management processes and be opportunistic
Implementation
• Understanding the culture
• Staff experience
• Enable innovation to flourish
Workforce Management systems hold a range of general workforce informationPurposeful infrastructure and processes aligned to business needsData from disparate information systems can be consolidated
Workforce Management systems hold a range of general workforce informationPurposeful infrastructure and processes aligned to business needsData from disparate information systems can be consolidated
Disparate data/information systems integrated into a single useable platformInformation and data available from single sourceStructured data management processes in place
Disparate data/information systems integrated into a single useable platformInformation and data available from single sourceStructured data management processes in place
Complete and high integrity of dataLow human and/or manual intervention to manage information and data post extraction
Complete and high integrity of dataLow human and/or manual intervention to manage information and data post extraction
Internal and external data and information integratedNew and emerging information and data can be integrated seamlessly via flexible architectureInformation and data sets provide platform for strategies of limited precedent
Internal and external data and information integratedNew and emerging information and data can be integrated seamlessly via flexible architectureInformation and data sets provide platform for strategies of limited precedent
Descriptive to show what happenedDiagnostic to show why it happenedHypothesis analysis
Descriptive to show what happenedDiagnostic to show why it happenedHypothesis analysis
Predictive to show what will happenShort to mid term tactical insight
Predictive to show what will happenShort to mid term tactical insight
Prescriptive to show what should happenIntegrated tactical and operational insight able to be adapted to short, mid and long term modelling
Prescriptive to show what should happenIntegrated tactical and operational insight able to be adapted to short, mid and long term modelling
Strategic insight into the complete organisationInsight relevant to existing, new and emerging organisational-wide and individual business outcomesNew and novel ideas outside of current paradigm
Strategic insight into the complete organisationInsight relevant to existing, new and emerging organisational-wide and individual business outcomesNew and novel ideas outside of current paradigm
Insight translated into feasible recommendations for individual business areasDriven by top down insight
Insight translated into feasible recommendations for individual business areasDriven by top down insight
Workforce decisions and strategies integrate multiple and competing agendas and/or initiativesEffectiveness of workforce decisions and strategies are measurable in terms of applicability, quality and impact.
Workforce decisions and strategies integrate multiple and competing agendas and/or initiativesEffectiveness of workforce decisions and strategies are measurable in terms of applicability, quality and impact.
Strategies, initiatives and directions are contemporary and compelling in achieving whole of business’ strategic objectivesTransparent prioritisation of top-down decisions
Strategies, initiatives and directions are contemporary and compelling in achieving whole of business’ strategic objectivesTransparent prioritisation of top-down decisions
Optimal balance of workforce mix and productivity can be clearly defined and practice is embedded across the organisationDecisions able to be made in real-time on complex and strategic issues using readily available information and data
Optimal balance of workforce mix and productivity can be clearly defined and practice is embedded across the organisationDecisions able to be made in real-time on complex and strategic issues using readily available information and data
Individual entity workforce plansClarity on individual entity workforce characteristics, needs, issues, strengths and opportunitiesResponsiveness to individual entity workforce issues and/or needs is realised
Individual entity workforce plansClarity on individual entity workforce characteristics, needs, issues, strengths and opportunitiesResponsiveness to individual entity workforce issues and/or needs is realised
Organisational-wide workforce strategyIndividual entity workforce plans aligned to overall strategySmall workforce changes stood up quickly and effectively
Organisational-wide workforce strategyIndividual entity workforce plans aligned to overall strategySmall workforce changes stood up quickly and effectively
Organisational-wide workforce changes stood-up quickly and effectivelyIntegrated Operational Workforce Planning processes system-wideOrganisational-wide approach drives individual accountability for shared outcomes
Organisational-wide workforce changes stood-up quickly and effectivelyIntegrated Operational Workforce Planning processes system-wideOrganisational-wide approach drives individual accountability for shared outcomes
Scalable, agile delivery framework in operation that delivers change with speedMultiple ideate, validate, operate pathways in actionMeasurement and improvement loop that drives dynamic and tailored workforce optimisation
Scalable, agile delivery framework in operation that delivers change with speedMultiple ideate, validate, operate pathways in actionMeasurement and improvement loop that drives dynamic and tailored workforce optimisation
Pro
cess
Mat
uri
ty
Info
rma
tio
nA
gili
ty
Implementation Maturity
Disparate approachesFully integrated, automated,
scalable and measurable
Insi
gh
tD
ecis
ion
s
System-wide approachStrategic, operational
and tactical integration
PROC TOOL SYSCAP/ SKILL
WFAWF
DESIGNJOB
DESIGNWF
STRATOWFP DATA