Download - Diagnostic Questionaire
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7/27/2019 Diagnostic Questionaire
1/5
Performance Leadership AssessmentNote: Rate your company on the following areas
1 2 3 4 5
Strategy and Focus1 Vision We have a clearly stated and visibleVision that sets the
direction for the organization 1 2 3 4 5
2 Values We share clearly stated and visibleValues that guide the
organization in howit operates 1 2 3 4 5
3 Objectives We have defined and visible SMART objectives that
determines what we will do 1 2 3 4 5
4 Risk Balance We have a good balance of attainable and stretch
objectives 1 2 3 4 5
5 Accountability People are assigned to be accountable for the objectives
1 2 3 4 5
People Engagement6 Content People are engaged in assessing what needs to be done
1 2 3 4 5
7 Importance The relative importance of tasks or projects are clear to
people 1 2 3 4 5
8 How People know howto do their work
1 2 3 4 5
9 Expectations Expectations of how to do things and towhat standard
are clear to people 1 2 3 4 5
10 Flexibility Leadership style is adjusted and appropriate for
individual needs 1 2 3 4 5
11 Feedback We practice a just and fair process for recognising
good performance and dealing with poor performance 1 2 3 4 5
Organization and Relationships12 Roles The roles in the team are effective for the work we do
1 2 3 4 5
13 Structure The structure of the organization is effective
1 2 3 4 5
14 Efficiency Theprocesses that we use are smooth and work well
1 2 3 4 5
15 Relationships Goodworking relationships are considered importantand are managed well 1 2 3 4 5
16 Help People actively help each other to achieve their goals
1 2 3 4 5
17 Trust There is a trusting working environment
1 2 3 4 5
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7/27/2019 Diagnostic Questionaire
2/5
Performance Leadership AssessmentNote: Rate your company on the following areas
1 2 3 4 5
People Support and Development18 Resources All necessary resources are available to do the work
effectively 1 2 3 4 5
19 Information All the necessary information about the work is
available 1 2 3 4 5
20 Safety Leaders demonstrate than the safety of people is of
paramount importance 1 2 3 4 5
21 Obstacles People can openly identify obstacles/problems and
seek help in finding solutions 1 2 3 4 5
22 Training People's training and development needs are openly
discussed and followed through on. 1 2 3 4 5
23 Being Valued People are treated as valued employees, where short
and long term needs are met. 1 2 3 4 5
Measurement, Review and Learning24 Monitoring There is a system in place to monitoring progress
against set objectives 1 2 3 4 5
25 Visibility The mentoring system is clear and visible to all of the
organization (e.g. scorecard) 1 2 3 4 5
26 Accountability It is clear to people who is accountable for the
delivery and their progress is openly discussed 1 2 3 4 5
27 Delivery We have a good track record of delivery, that fits well
with the risk profile of our objectives 1 2 3 4 5
28 Challenge People feel encouraged to air their thoughts on
delivery, challenge the norm and suggest new ways1 2 3 4 5
29 Improvement There is a good process to incorporate good
improvement ideas into the business plan. 1 2 3 4 5
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7/27/2019 Diagnostic Questionaire
3/5
How old is your business? 1 Years 2 Years 3 Years 4 Years 5 Years > 5 Years
Books and Financial Inteligence
1 Do you have Financials of your business?No Up-to-date Last Year Not of Recent
2 Are you financials audited? No Yes
3 Do you bank all your revenue before spending?No Always Sometimes Random
4 Do you have records of you cash inflows and out flows?No
Sales and
Expenses Sales Expenses
5 Do you record/refund all personal expenses made from the Company's Revenue?No Always Sometimes Random
6 Do you prepare cash flow projections for the business?No Monthly Quarterly Semi-Annual
7 What is the rage of your revenue?No Revenue over N500m N200m to N500m
N100m to
N200m 5 Yrs. 3 Yrs. 2 Yrs.
25 Has you business started or invested in another business before? What stake did you take?No Majority Minority Exited
26 Are you thinking of or ready to start or invest in another SME in the future?
No Related Industry Same Industry
Different
Business Any
27 Are you open to seek investments in your business growth in the future?No Majority Minority
28 What do you perceive to be the major opportunities for the business?
29 How long do you thing the opportunity will last?
1 Yr. >5 Yrs. 3 Yrs. 2 Yrs.
30Are your products basic goods and services whose demand will increase as purcha sing
power increases? No Yes Medium
31 Are you working on new products/Services?No Yes R and D stage
32 How many Departments do exist in the business?1 2 3 4 >4
33 What is the average headcount of each department?1 2 3 4 >4
34 Is there Pipeline of Customers/Orders awaiting the new product/ New Line/Expansion?No Yes R and D stage
35 How will you describe the culture in you business?unprofessional professional almost there
Sustainability AssessmentCross or circle the correct opetion for youen business
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7/27/2019 Diagnostic Questionaire
4/5
Industry Attractiveness
36 What is the industry outlook?Dim Bright Shaky Not clear
37 What is the current cost of entry into your industry? Is this cost rising or falling, and why?Low and Falling High and Rising High but steady
High but
Falling Low but Rising
1Does the need for expensive fixed assets or other large capital expenditures limit your ability
to compete? Yes No to some extent
2 Are inventories and equipment large part of your business assets?
Yes Low Medium
38 What id driving the growth or decline of the industry
39 Is international competition emerging, or is it a current factor within the industry?Current Far Emerging
Customers satisfaction and Intelligence
40Do you have a database of your customers with enough data and intelligence on each
customer? No Yes Developing one
41 What percentage of you revenue comes from Government contract?
About 40% Less than 10% About 20%
Less than 20%
but more than
10%
42 Do you have Long term contract with you customers?All Retail Business Whole Sale About 50%
43 What percentage of your customers comes from out side your market /environ?L ess than 10% About 40% About 20%
ess an
but more than10%
44 What percentage of customers generate 60% of you Revenue?Dont Know about 60% More than 60%
but Less than
60% Less than 30%
45Has the company experienced a significant change in turnover among its important
customers in recent years?? Yes No Minimal
46 What percentage of your total customers were acquired in the past 18 months?Dont Know About 20% About 10% Less than 10% Less than 5%
Com etitive environment
47 Do you have any information on the nearest competition?No Yes Medium
48 How Many of your competitor do you have information about?0 5 4 3 2
49 Do you have information on what they are doing right that you are doing wrong?No Yes Medium
50 Are you able to use such the above information to improve your own processes?No Yes
51 If you take the closest 5 competition, how will you rate your business position?
1 5 4 3 2
52Are ther e specific costs, processes, or technologies that limit competitive entry into the
market? No Yes
Human Resources
53 Does the business product or service require special skills, education, or licensing?No Yes Minimal
54 What is your total headcount?
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7/27/2019 Diagnostic Questionaire
5/5
Qualit Mana ement
69Do you effectively and constantly communicate the focus on customer and quality to all
levels within the organization? No Yes
70
Do you measure data related to customers, products, suppliers performance, financial
performance , and employee per formance? Is this data use ful, used and understandable for
decision making? No Yes
71How and how effectively do you share goals, objectives and targe t with employees,
suppliers, and others who have to execute the strategy?Performance
Review Strategy Session Meetings
Line
Communication
Correspondenc
e
72Do you systematically assess the needs of the workforce and develop plans for training and
development at various levels and categories of employment?No Yes
73 Are you able compare your business data/ results with that of competition?
No Yes
74 Do you regularly and systematically identify areas for improvement?
No Yes
75 When last did you carry out process review/ Improvement driveNever 6 month ago 12 months ago 24 months ago
Corporate Governance
76 Is there a management team in place? What is the team size?No 5 4 3 2
77 How frequent does the management team meetNot Applicable Weekly Bi-Weekly Monthly Random
78 Are minutes of meeting documented and action points identified and reviewed?No Yes
79 Is there a constituted Board or Directors or Advisory Board in place? How many members?No 5 4 3 2
80 How Many of the management team are on the board?Non 2 3 1
81 How frequent does the Board team meetNot Applicable Monthly Quarterly Bi- Annual Yearly
82Are there a clear division of responsibilities between the senior management and the Board
of Directors? No Yes
83 Are there sub-committees constituted in the boardNo Yes
Risk and Risk Management
84Is there any risk identification technique or procedure documented and communicated to
staff on each of potential risk elements in the business? Yes No In Progress
85Is there any risk mitigation technique or procedure documented and communicated to staff
on each of potential risk elements identified? Yes No In Progress
86 Is there any guideline documented for offering credit?Yes No In Progress
87 Are all credits offering documented in explicit contract?Yes No Sometimes
88Are appr oval/authority levels clearly de fined and structured to ensure check and balances
on all transactions Yes No
89 Is there strict penalties for non compliance to approved procedures and processes?Yes No
90 Is the labour unionized in you industry?No Yes
91 Would critical staff remain if the company is business sold?Yes No
92 Are there any risk involved in assets or companies recently acquired by the company?No Yes
93 Is there a pipeline of employees that can take over identified critical and key job roles?Yes No
94 What is the general health status of most critical key personnel?Dont know BP Diabetes Other terminal
95 Are there insurance Policies in place?Some Assets
and GL/WC None Group Live WC All Assets only
96Is heavy government regulations prevalent in the industry, or is there potential for such
regulation? Yes No Expected
97Are there any current or pending material litigations, including employees, customers,
suppliers, government related etc.? No Govt Emp Cust Sup
98Are operations unusually susceptible to weather, political events, or other genera lly
uncontrollable events? None Both Political Weather
Sustainability AssessmentCross or circle the correct opetion for youen business