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Devops, Empathy, Innovation
and other sappy stuff from the trenches of web operations.
@melaniemj
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What is Devops?
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Empathy
“the ability to understand and share the feelings
of another”
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But how do we share needs?
hint: we all work for the same company
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the ability to understand and share the < ---- > of another team or colleague
goals
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the ability to understand and share the < ---- > of another team or colleague
process
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the ability to understand and share the < ---- > of another team or colleague
needs
what else???
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Empathy
what about the bad stuff?
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the ability to understand and share the < ---- > of another team or colleague
failures
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Empathy
“the ability to understand and share the successes of another team or colleague”
“the ability to understand and share the failures of another team or colleague without blame”
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Empathy
… A ridiculous example of empathy as it pertains to systems understanding
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We think it’s “the database”
How is “the database” responsible for the
performance of the code you we wrote?
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We think it’s “the database”
How do you think “the database” operates
without your our code?
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We think it’s “the database”
It doesn’t, it doesn’t have a purpose without our
code...
So, who is responsible for the performance of
“the database”?
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Cultures of Blame
Who here has - lost a colleague to culture?- left a job because of culture?
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Have you ever
had the feeling that if you could just change your culture or ecosystem that your team would be so. much. better?
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Did your environment
lack the security or protection to take risks?
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Did your environment
result in blame or shame instead of learning from mistakes?
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Did your environment
lack sense or knowledge of greater purpose?
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Did your environment
suck? Tell me how it sucked and why.
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Innovation@brantcooper #leanux15 (via @jezhumble)
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Change it
- Say we instead of you- Encourage bold behaviour from others- Reward success and learn from failure- ...- If you don’t feel secure or protected… find a
new gig
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Remove Barriers to Empathy
- Remove wait states between teams- Form common goals- Communicate your critical paths- Share reasons for failures (rather than hiding
and/or finger pointing)
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This talk was not about Devops
Melanie Cey @melaniemj
Senior Systems Analyst, Systems Reliability Engineering @ YardiWe use Icinga, ELK, nxlog, nsclient and graphite to monitor >5,000 clients, >10,000 VMs and >60,000 services running on windows. Ask me how.