Economics and Finance Institute
Chapter 13
Designing Interpersonal and Collaborative Message
Lecturer: Lim ChanthaRoom: 04Group: 012010-2011
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Membership
1. Yang Maria
2. Heng Chanleaphy
3. Kheang Yanita
4. Khouy Sotheary
5. Sim Kunthea
6. Chan Sunyi
7. Vany Vansithsathya
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Outline and Responsibility
Introduction
I. Communicating interpersonallyII. Relational communication Interpersonal communication and relationship Why are Business relationship Important? Types of relationship
How do I influence my relationship? Practice redesigning relationship What are the rules for business relationship? Breaking the rules Cross-cultural rules
III. Communicating Nonverbally
Vanny Vansithsathya
Khouy Sotheary
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Outline and Responsibility
IV. Types of Nonverbal CommunicationV. Communicating in Small Group What is a small group? What is the difference between small-group and interpersonal Communication? Purposes of business group and teams
VI. The Four C’s of Effective small group Commitment Cohesion Collaboration Yang
Maria Conflict Modification Strategies Practices the Four C’s
VII. Conformity
KheangYanita
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Outline and Responsibility
VIII.Leadership in Group and Teams leadership in Meeting Gender difference in Meeting
IX. Technology for Group and Teams C-Commerce Distance Business Meeting
Conclusion : Chan Sunyi
Slide Controller : Sim Kunthea
Heng Chanleaphy
Communicating Interpersonally
Interpersonal Communication
• interaction between at least two people engaged in
the co-creation of a relationship
6Presented by Sathya
Relational Communication
1. Interpersonal Communication and Relationships
• A relationship is a dynamic system of interaction
coordinated through communication between two or
more people.
2. Why Are Business Relationships Important?
• increased productivity and morale
• smooth purchase and delivery of services
• heightened customer satisfaction.7Presented by Sathya
Relational Communication
3. Types of Relationships
Complementary Relationship
• communicators engage in contrasting behavior
Symmetrical Relationship
• communicators mirror each other’s behavior
8Presented by Sathya
Relational Communication
4. How Do I Influence My Relationships?
When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicators.
9Presented by Theary
Relational Communication
5. Practice Redesigning Relationships
• Talk about the relationship
• Negotiate new rules and structure
• Change the context
• Change your reaction pattern
10Presented by Theary
Relational Communication
6. What Are the Rules for Business Relationships?
• Interactive rules
• Standard rules
• Role-related rules
7. Breaking the Rules
• can produce varied reactions and bring about
the negative responds11Presented by Theary
8. Cross-Cultural Rules
Relational Communication
12Presented by Theary
Communicating Nonverbally
Nonverbal Communication
• Body movements or vocal variations that
communicate without words
13Presented by Theary
What is the big deal about communication nonverbally?
• happens continuously
• conveys 93 percent of our emotional meaning
• can occur unintentionally
• many cues are contextual
• often more reliable and believable than verbal
Communicating Nonverbally
14Presented by Theary
Types of Nonverbal Communication
1. Kinesic behaviors
• vocal sounds other than words
2. Eye behavior
• paralinguistic sounds, such as
“um,” “er,” and “uh,”
15Presented by Nita
Types of Nonverbal Communication
4. Chronemics
• study of how people use and perceive time.
16Presented by Nita
3. Paralanguage
• Vocal interferences
Presented by NIta 17
5. Proxemics• Intimate distance• Personal distance• Social distance• Public distance
6. Haptics
• involves touching behavior
Types of Nonverbal Communication
Communicating in Small Group
What Is Small Group?
• is composed by two or more independent people,
aware of group membership and communicating
to reach common goals
What’s The Difference Between Small Group and
Interpersonal Communication?
18Presented by Nita
Communicating in Small Group
Purposes of Business
Groups and Teams
Task force
Quality circles
Steering committee
Management teams
Project teams
Cross-functional teams
Self-managing teams
problem-solving teams
Virtual teams19Presented by Nita
The Four C’s of EffectiveSmall Groups
20Presented by Maria
The Four C’s of EffectiveSmall Groups
Commitment
• members’ consistent participation on group-
related tasks, and dedication to maintaining group
values and achieving group goals
21Presented by Maria
Presented by Maria 22
The Four C’s of EffectiveSmall Groups
Cohesion
• establishment of harmonious and compatible
working relationships
Collaboration
• members of a team work together to accomplish
a task
Presented by Maria 23
The Four C’s of EffectiveSmall Groups
Conflict Modification Strategies
• problem modification techniques that groups use to
resolve disputes
The Four C’s of EffectiveSmall Groups
Commitment • Offer ideas and contribute alternative choices• Assist other members to refocus on group goals• Reaffirm group goals and values• Discuss goals in terms of what all members have in commons
Cohesion • Encourage other members to participate• Smooth ruffled feathers•Respectfully discuss member ideas
Collaboration • Create an open and informal atmosphere• Brainstorm•Offer to assist other members with their tasks• Stay on schedule with your own assignment
Conflict modificationstrategies
• Listen actively to the concerns• Refrain from assigning blame for problems• Accept that different people have different styles• Think carefully before presenting your argument
Practice the Four C’s
24Presented by Maria
Conformity
Conformity
• acceptance of influence and adherence to group rules
Groupthink
• when members neglect relevant news or information that contradicts what the group already believes
25Presented by Maria
Leadership in Groups and Teams
Leadership
• ability to influence people and share a vision that moves
projects or the organization forward in a productive and
creative way
Leadership in Meeting
Group leaders spend many hours each week in meeting.
• Agendas
Guidelines or lists of the subjects to be discussed at a
meeting
26Presented by Leaphy
Gender Differences in Meetings
Women Men
• less interrupt other speakers. • Interrupt other speaker more
• less take the floor to speak •Take the floor and hold the floor
for long period
•Use tag questions such as “don’t
you think ?”
• Are more likely to state verbal
point concretely and
authoritatively
•Are less confident about
building strong argument
• Are more verbally aggressive
and confident about building
arguments
• Prefer more face to face
interaction and collaboration
• Prefer to work independently
and collaborate less27
Technology for Groups and Teams
Technology
• has provided many new virtual teamwork channels to communicate through, including handheld devices, intranets and instant messaging.
Collaborative Commerce or C-Commerce
• technology that allows companies to collaborate with customers, suppliers, and distributors to improve existing products and services and to create new products.
28Presented by Leaphy
Distance Business Meetings
1.Teleconferencing
most common type of distance meeting in which participants communicate by phone from different locations
29Presented by Leaphy
Technology for Groups and Teams
2. Videoconference
30Presented by Leaphy
Technology for Groups and Teams
Presented by Leaphy 31
3. Web conferencing
use of compact cameras and microphones attached to personal
or laptop computers to send and receive audio and video
messages transmitted over the Internet
Technology for Groups and Teams
Advantages Disadvantages
Teleconferencing • Time and money saving; far-flung employee or client can communicate and costly time consuming travel can be remove•More employee can be include in meeting tan if extensive travel were necessary
• Lack visual interactivity that make the message more difficult
Videoconferencing •saves time and money• It comes closet face to face
•Video camera and conferencing equipment cost expensively •Require skill technical•Coordinate of participant can sometime difficult
Web conferencing •Less expensive than Videoconferencing to set up.• Doesn’t require skilled technicians to operate the equipment
• Delay time because we have to wait the visual and audio transmission.
32Presented by Leaphy
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Thanks for paying attention!