Download - Deep in the Trenches,
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Stuck in a rut.
Deep in the Trenches,
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Common state of being for school personnel these days.
Emotional Bankruptcy
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Not enough drops in the bucket!Budget cutsLack of material
resourcesLack of human
resourceAsked to do more
with lessESEA waiverCommon Core
StandardsEvaluation tied to
student progress
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What to do about it?Run and hide????? Roll over and play
dead????
Run and Hide? Roll over and Play Dead?
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Just ignore it and hope it goes away?
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Or deal with it before it blows up in your face?
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So Let’s Begin, How do you deal with difficult people?
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Generally, difficult people will fall into one or more of these categories:
Hostile/Aggressive types
Know it all
Snipers
Complainers
Quiet type
Yes, people
Negaholic
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Characteristics
Bullies and loudmouths Intimidation Territorial
Dealing:
Stand up to them Assert yourself
Redirect
Smile
Hostile and Aggressive Types
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Characteristics:
I am better than you.
I know more, just ask me.
I am an expert.
Dealing:
Patience
Redirect/include others
Self confidence
Know it All
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SnipersCharacteristics:
Sarcasm
Innuendo
Back stabbing
Covert
Dealing:
Overt-get it out in the open
Confront-don’t let them get away with it. FACE to FACE
Be open and honest.
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Complainers
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Characteristics:
Whine
Avoid responsibility
Martyr syndrome
Blame others
Tends to cycle
Dealing:
Break the cycle
Don’t agree it only makes them worse
Interrupt if necessary and take control.
Listen, what are they really trying to tell you.
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Silent type
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Characteristics:
Avoid risk at all costs
Non-committal
Seek safety by refusing to respond
May respond with “I don’t know” or “I don’t care”
Dealing:
Ask open ended questions
Allow pointed silence
State what you are willing to do.
Tell them if they are not going to respond then you take that as an affirmative for what you want to do.
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Agreeable—Yes, yes, yes
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Characteristics:
Always agreeable even when they don’t have all the facts
May be seen as “brown-nosing”
People pleaser
Over-promises and never delivers
Avoids conflicts
Dealing:
Ask for opinions
Make honesty non-threatening
Don’t allow them to over commit
Check progress
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Negaholic
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Characteristics:
Often they have been deeply disappointed in life
May not trust
Pessimist
Lost locus of control
Dealing:
Don’t let them get to you.
Be careful it doesn’t become contagious
Give them success
Build trust
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How to CopeDrag picture to placeholder or click icon to add
Don't take difficult people's behavior personally. Their behavior is habitual and affects most people with whom they come in contact.
Don't fight back or try to beat them at their own games. They have been practicing their skills for a lifetime, and you're an amateur.
Don't try to appease them. Difficult people have an insatiable appetite for more.
Don't try to change them. You can only change your responses to their behavior.
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If you don't observe them, do irritating people disappear?
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matter is actually 99.9999....% empty space
observation affects reality.
if you let someone irritate you, or you let one thought dominate your mind. You continue to carry something that should have been set down a long time ago. And of course the frustration you carry around, the difficult person probably isn't thinking twice about. Why should you be the person suffering?
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So what does this have to do with Special Ed!
You are the Peacemaker.
We are all in this together.
IEP at a glance
LRE
In-class vs. direct service
Difference between accommodations and modifications.
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People react in different ways when they find out a student in their class
needs accommodations ...
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Differentiated InstructionTerminology from general education.
AccommodationsTerminology from special education.
Different Terms Same Thing
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How do I get things done when I have to deal with difficult people and situations?
Productivity
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Be FriendlyHave a little or lot of patienceListenDon’t gossipBe respectfulModel
Getting along with others
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Personalize
1. Know your customer
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Have plan A, but always have plan B, C, or D if needed.
2. Have a marketing plan
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Personable, innovative, creative.Have a sense of humor
3. Differentiate:
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negotiate, compromise, win-win.
4. Solve problems:
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Use your expertise.
5. Educate:
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Things do not always go the way you want them to.
6. Embrace Rejection
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Ethical decisions; honesty
7. Maintain integrity:
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So on those days when you feel you are being sucked into a black hole
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Get a Grip!Try one or more of these stress relievers
1. Exercise
2. Quiet thoughts
3. Laugh
4. Reach out to others
5. Learn to say no-don’t overburden yourself.
6. Breathe
7. Get a good nights sleep
8. Journal
9. Get musical
10. Seek counsel
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Remember you are not Superman!
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Its all in your attitude!
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What does it take to make it in the educational workplace?
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Be positive
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Optimistic
Find the Good things in life
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Be Patient
Don’t get harried or hurried.
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Be an Individual
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You are not just “one of the crowd”
Stand out and be proud of it.
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Be Adaptable
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Just know that as soon as you get your schedule made some one is going to want to change it. And guess who will have to be flexible????
May not have planned it this way but work with what you have.
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Be Courageous
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Courage is not about having no fears, but the ability to overcome fears and do what you need to do.
Be confident
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Collaborate
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Work together
Talk, talk, talk
Even when you don’t want to.
Do it FACE to FACE
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Explore
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Explore new ideas
Try new things
Don’t be afraid of trial and error.
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“If we know exactly where we're going, exactly how to get there, and exactly what we'll see along the way, we won't learn anything. ” M. Scott Peck, The Road Less Traveled
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“The truth is that our finest moments are most likely to occur when we are feeling deeply uncomfortable, unhappy, or unfulfilled. For it is only in such moments, propelled by our discomfort, that we are likely to step out of our ruts and start searching for different ways or truer answers.”M. Scott Peck, The Road Less Traveled