![Page 1: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/1.jpg)
1
Ser i ous bus iness p l ay
![Page 2: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/2.jpg)
2
Crisis Management and Business Continuity
DC ANALYSTS’ ROUNDTABLE
November 2016
Sean S. MurphyLootok, CEO
![Page 3: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/3.jpg)
3
Agenda 1. What is Business Continuity Management (BCM)? 2. What model should we use in complex situations? 3. How do we market our programs?
![Page 4: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/4.jpg)
4
Build a common language
![Page 5: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/5.jpg)
5
Traditional risk management
![Page 6: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/6.jpg)
6
Are you too focused on the task at hand to notice threats in your environment?
![Page 7: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/7.jpg)
7
Now what?
![Page 8: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/8.jpg)
8
Do you understand how threats today will impact you tomorrow?
![Page 9: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/9.jpg)
9
Crisis timeline 1. Facilitate evacuation or
sheltering-in-place2. Determine if the incident is
a crisis 3. Relocate employees to
continue critical processes4. Restore servers and
networks per recovery priorities
5. Monitor the media for potential media impact
6. Conduct investigations into malicious threats
Security
Emergency Response
Crisis Management
Time
Inte
nsity
of a
ctiv
ity
Incident Management Business Recovery
IT Recovery
![Page 10: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/10.jpg)
10
What does a linear environment look like?
![Page 11: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/11.jpg)
11
What model do we need for complex situations?
![Page 12: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/12.jpg)
12
Understand our environment
![Page 13: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/13.jpg)
13
We’ve evolved
![Page 14: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/14.jpg)
14
What model can we use? Command and Control model
![Page 15: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/15.jpg)
15
Command and control The nature of the situation and its significance.
UNDERSTAND
![Page 16: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/16.jpg)
16
We’re back
![Page 17: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/17.jpg)
17
Command and control Picture the desired outcome
VISUALIZE
![Page 18: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/18.jpg)
18
Command and control Share the vision with the entire team, so they can focus their efforts and make decisions to achieve the desired outcome.
DESCRIBE
![Page 19: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/19.jpg)
19
Command and control Establish relationships, provide continued guidance, assess and adjust as required, and allocate required resources.
DIRECT
![Page 20: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/20.jpg)
20
Command and control Lead and assess
![Page 21: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/21.jpg)
21
Crisis Cards activity • Choose a card at random from the deck and
reads the scenario to the group.• Based on the scenario, would you declare this
a crisis? Explain your answer. Fragments of blue plastic are found in your product in the morning. All product from the previous day’s production are still within your control.
![Page 22: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/22.jpg)
22
Run your program like a business
![Page 23: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/23.jpg)
23
How invested are your customers?
EVANGELIST Endorses the program to
other audiencesLOYALIST
Proactively participates in the program and sees its
valueENLISTED Is a willing
participant in the program but does not ask for it or endorse it
DRAFTEE Has been
mandated to participate in the program, does not see
its value
UNAWARE Does not know that Business
Continuity exists
Lootok Demand �Model®
![Page 24: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/24.jpg)
24
Have you walked in your users’ shoes?
Lootok Experience Model®
![Page 25: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/25.jpg)
25
Be a brand
![Page 26: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/26.jpg)
26
Be a destination
![Page 27: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/27.jpg)
27
Be timely
![Page 28: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/28.jpg)
28
Questions?
![Page 29: DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness](https://reader031.vdocuments.us/reader031/viewer/2022022201/58a226ef1a28ab527c8b4ac5/html5/thumbnails/29.jpg)
29
Thank you!