1. http://bit.ly/dave2013Dave, I'm Afraid I have to Place You On Hold#pink13@servicesphereRobotics and IT Support.Te x t R o b o t s 2 0 1 3 t o 5 0 5 0 0 o r h t t p : / / b i t . l y / d a v e 2 0 1 3

2. http://bit.ly/dave2013We are in IT, we should act like IT@servicesphere2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity#pink132013 - Robotics, Mindfulness, Empowered Employees Culture 2.0, Measured Me Quantified Self 2.0 Knowledge Worker 2020, Contextual ITSM 3. http://bit.ly/dave2013 @servicesphereAchievement Unlocked:1. Can distinguish robotics around you. 2. Identify your role consumer, enterprise, government and humanity as it relates to robotics. 3. Consider non-human factors in support.#pink134. Think provocatively about the ethical considerations of a human minority to a digital majority. 4. http://bit.ly/dave2013 Post Human Awakening History Today Future#pink13 Tools Skills Metrics GraphDefinedSupport@servicesphereFutureRoles Today Future 5. #pink13@servicespherehttp://bit.ly/dave20131970s1980sMy Experience with Robots1990s2000s2010s2020s 6. #pink13@servicesphereWhat is a Robot?http://bit.ly/dave2013 7. #pink13@servicesphere http://bit.ly/dave2013 8. http://bit.ly/dave2013 @servicesphereForm & Function #pink13Does it have to look that way? 9. #pink13@servicesphere http://bit.ly/dave2013 10. #pink13@servicesphere http://bit.ly/dave2013 11. #pink13@servicesphere http://bit.ly/dave2013 12. #pink13@servicesphere http://bit.ly/dave2013 13. http://bit.ly/dave2013 @servicesphere @servicesphere #pink13 #pink13Work saves us from three great evils: boredom, vice and need.-Voltaire 14. #pink13Robots and I, Today@servicesphere http://bit.ly/dave2013 15. #pink13@servicesphere http://bit.ly/dave2013 16. #pink13 http://bit.ly/dave2013Lump of labor fallacy@servicesphere 17. #pink13@servicesphere http://bit.ly/dave2013 18. http://bit.ly/dave2013AugmentedHybridUltra CapableAIRobotic@servicesphereHuman#pink13EngineeredPost CarbonSUPREME USERS 19. #pink13@servicesphere http://bit.ly/dave20132010sTOOLS 2020s2030s 20. #pink13@servicespherehttp://bit.ly/dave2013SKILLSPhysical Id /Ego/Super EgoDigital IdDigital Super Ego 21. #pink13@servicesphere http://bit.ly/dave2013 22. #pink13@servicesphere http://bit.ly/dave2013@servicesphere #BMCSocialGRAPH 23. #pink13 272035-2050@servicesphere http://bit.ly/dave2013 24. #pink13 #pink13@servicesphere http://bit.ly/dave2013 25. 4 26. Chris Dancychris.dancy@servicesphere.com text chrisdancy 50500 twitter @servicesphere