Date: - 29.02.2020
PRE-BID QUERIES-RESPONSES
Re-Tender reference no. ITPO/ITSD/HRMS/2019-20 dated 29/02/2020 for
Development and maintenance of web-based Human Resource Management System
(HRMS) and its integration with financial ERP software of ITPO viz. Tally ERP.9.
SL. NO. TENDER CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED RESPONSE
1. The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies / reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted
prior experience work(s) should be fully completed as on the date of submission of bids.
We have designed and developed the employee management system for USA based company. We request you to allow that work order.
No Change in the Bid
Document
Similar project(s) shall be of any Central/State govt. Department/ PSU/ Autonomous bodies / reputed private companies from anywhere.
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
2. General Is there a defined Technology Stack for the Development Like Net SQL or Lamp stack or Java
No Change in the Bid
Document
Pls. refer Section 7. Scope of work of the bid document
3. REPORTING GENERATION REQUIREMENTS &
MICELLANEOUS Personnel Information System (PIS)
Integration APIs for PIS will be provided or we have to
write the APIs.
APIs for Tally will be provided?
No Change in the Bid
Document
Pls. refer clause no. 3 of Section 7, Scope of Work. All integration activity including API’s writing shall be the responsibility of the Successful Bidder.
4. Integration of Attendance & Leave Module with bio-metric attendance system Bio-metric attendance system integration
APIs will be provided for Integration?
Pls. refer reply at Sl. No. 3 above.
5. Attendance Policy Configuration needs to be implemented from Biometric side also?
No Change in the Bid
Document Bio-metric attendance system is in place by third party
vendor. Successful Bidder needs to integrate with existing or upgraded bio-metric
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
attendance system of ITPO so that the Attendance Data is available in proposed HRMS system.
6. General The Design layouts should be compatible with Tablet, mobile devices?
No Change in the Bid
Document
Proposed HRMS system shall be Web-based Application which can be accessible through any compatible devices.
7. General What will be the no. of concurrent users of the Portal
No Change in the Bid
Document Present Total Staff Strength of ITPO is approx. 600 nos. The present Staff in Admin. Dept is approx. 30 nos. Presently, ITPO have four offices, Head Office at New Delhi and Regional Offices
at Chennai, Mumbai and Kolkata. Proposed HRMS system will be web-based
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
system. Successful Bidder may size the application accordingly.
8. data migration What is the Volume of Existing data? Is database in encrypted or non-encrypted format
No Change in the Bid
Document Data base size of PIS application is
approx. 10 GB and data is available in non encrypted form.
9. Point no. 1 of Clause 10 - Eligibility Criteria The bidder should be a company registered in India under the Indian Companies Act 1956/2013 or a partnership registered under the India Partnership Act 1932 or a society constituted under the Societies Registration Act 1860 with their registered office in India for the last five years as on 31st March, 2019.
We request department to please consider only Companies those are registered under the Indian Companies Act 1956/2013, by doing this ITPO could be ensure get the well established bidder's who are working more than 10 years in the similar field
No Change in the Bid
Document
10. Point no. 2 of Clause 10 - Eligibility
Criteria The bidder should have ISO 27001:2013/9001:2008/2015 certification.
As this tender is for software developed work, we request
ITPO to consider a CMMI level company. Because now all govt departments are looking out bidder's with CMMI certificate to get a up to date service with very good work knowledge
No Change in the Bid
Document
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
11. Point no. 8 of Clause 10 - Eligibility Criteria The bidder should have a minimum average annual turnover of Rs. 1.5 Crores in the last three financial years i.e. FY 2018-19, FY 2017-18 and FY 2016-17
As per this scope of tender , ITPO demands very innovative and structure work from the bidder's , so we request ITPO to please enhance the trunover from Average 1.5 Cr to at least Avergae 10 Cr in the last three financial years i.e. FY 2018-19, FY 2017-18 and FY 2016-17.
No Change in the Bid
Document
12. Point no. 9 of Clause 10 - Eligibility Criteria. The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two
similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted
We request department to please amend the clause as listed below "The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution/ any other web application in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date
of submission of bids.
No Change in the Bid
Document
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
prior experience work(s) should be fully completed as on the date of submission of bids
13. ANNEXURE-III, ANNEXURE-IV
Please clarify , the difference between the two power of Attorney
No Change in the Bid
Document Annexure III will be provided on
non-judicial stamp paper and Annexure IV may be provided on company’s letter head.
14. Page no 13
(b). Integration of Attendance & Leave Module with bio-metric attendance system Clause- Any new/ or updated policy of ITPO should be incorporated in the software time to time with no extra cost to ITPO
We require proper elaboration in terms of the policy to pretend the scope change.
No Change in the Bid
Document The proposed HRMS application is envisaged to address all the organizational needs specially pertaining to HRMS parameters. There could be change in policy pertaining to Govt. Guidelines or internal decision by the
Competent Authority of ITPO. If there are any Policy Change after deployment
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
of the HRMS system, the Successful Bidder have to implement such policy changes as part of maintenance activity.
15. Page no 16 MANPOWER
SUPPORT The vendor will provide one (1) Developer cum maintenance engineer to be stationed at ITPO Headquarters from the date of commencement of the project having regular postgraduate degrees such as M.E/M. Tech/MCA in Information Technology/ computer related field with 6 years of relevant work experience.
As development will be done through at our development
environment and managed at our end, therefore, deploying the resource of higher experience at your site is of no use. Once the Application goes live then we can do the same. Please change the clause from commencement to after go-live.
Please refer Corrigendum
16. Page no 21, Clause no 9. The bidder should have the experience of successfully
executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March
As a IT development company you should consider our overall work in IT and we request you to modify the clause to " The bidder should have the experience of successfully
executing similar project(s) of implementation of Online web based solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt.
No Change in the Bid
Document
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids.
Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. "
17. Page No. 25 PAYMENT TERMS & PERIOD OF CONTRACT Clause - Note Payment of an amount of 15% of the application development cost (as per Sr. no. 1 above) will be released against the Bank Guarantee of an
amount of 110% of the amount equivalent to the amount being released.
Please let us know why we have to provide an additional security deposit in form of Bank Guarantee as we will be already submitting Security in form of DD against Work Order amounting 10% of the order value.
No Change in the Bid
Document Bank guarantee needs to be provided only against advance payment. Pls. refer clause no. 23 of the bid document.
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
18. Exempting startups from submitting EMD (Earnest Money Deposit)
No Change in the Bid
Document
19. Relaxation for Startups from prior experience and turnover
No Change in the Bid
Document
20. General Since biometric machine is also
required to be supplied, kindly provide the specification and quantity for the same and BoQ need to be amended.
Pls. refer reply at
Sl. No. 5 above.
21. General Hosting charges need to be included; corrigendum in this regard is expected along with changes in BoQ.
Please refer revised BoQ.
22. General Resources - Pls. change it with replacement instead of should be continued with the project completion.
In case of change in on-site maintenance engineer deployment appropriate replacement with equivalent educational qualification and working experience may be provided.
23. Resignation- Update employee leaving or resignation detail so that final settlement slip can be generated
What is the current notice period policy? Shortfall days are calculated on the basis on fiscal year or DoJ. What are the policies on leave encashment need to understand full and final policy at the time of resignation?
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
24. Employee Record accessibility - User
What if user wants to access more than 3-months old salary
No Change in the Bid
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
wise employee data accessibility permissions. Access of salary slips for each employee for past three months. Like senior management personal or salary information will only be accessible with certain users.
slip. Document User may access their records including Salary Slips anytime without any limitation of time.
25. Appraisal, rating & Feedback - Comprehensive user defined appraisal system with multiple types of appraisal program i.e. annual appraisal, half-yearly appraisal etc. With rating calculation based on work performance – again user defined rating system. Module for online submission of ACR/APAR in respect of all executives (E0 and above) need to be developed.
Need to understand the KPIs and KRAs of all designation
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
26. Letter/memo- Define various types‟ letter types in the system like To Whom It May Concern with user defined fields for each letter type separately.
Are the kind of templates for writing and sending letters? Who will send these letters to employees?
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
27. Document Management- Update documents of employee, employee dependent or company with issue,
What kind of queries will be made?
No Change in the Bid
Document Queries will be pertaining to the
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
expiry date and document soft copy. Query will be made online software only.
Employee or as per the data stored in the HRMS system. The Successful Bidder may capture the requirements during SRS stage.
28. Page no- 10, Scope
of work Recruitment
Process-
Recruitment, Daily
wages recruitment
like girl guides and
boy guide,
attendants, ticket
sellers, drivers etc.
during major events.
Do we have third party vendors available for recruitment or
ITPO directly recruits them. Need more details?
No Change in the Bid
Document The recruitment in ITPO are carried out both internally as well as through outside agencies.
29. Page no- 10, Scope
of Work
Access for data
collection- Access/Display of month wise list of employees entitled for annual increment.
What are the basis of creating this list.
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
30. Page no- 10, Scope
of Work
Office Order generation- Ø HBA up to the slab of Rs. 25.00 Lakh Ø 2nd HBA for renovation up to the slab of Rs. 10.00 Lakh Ø Marriage advances up to Rs. 2.00 Lakh
Need to understand this concept. Does the data will be shared with A/c / HR at the time of creating salaries?
No Change in the Bid
Document Data will be shared both with Accounts as well as HR
department. Successful Bidder may capture the requirements during SRS stage.
31. ACR/ APR Module: Please No Change in
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
elaborate the functionality required in the said module & number of roles required
the Bid Document
Presently, ITPO have deployed SPARROW system for ACR/ APR upto the level Executive and above. The Successful Bidder may review the scope provided in the Bid document.
32. Page 10. ACR/APAR in respect of all executives (E0 and above) need to be developed.
What are ACR and APAR? And what are formats for them?
No Change in the Bid
Document A Sample copy of ACR/ APAR is attached herewith.
33. Page 11. Office Order generation
Please elaborate about the process? How does it work?
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
34. Page 11. Transparency of records of deputation in India and abroad.
Which all countries are we talking about? How payroll of employee working outside would be generated?
No Change in the Bid
Document
Successful Bidder may capture the requirements during SRS stage.
35. Page 11. In addition to the new
Please elaborate FR 56 and EQs
No Change in the Bid
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
reports, all the reports available in the application being currently used i.e. Personnel Information System (PIS) inter-alia including seniority list report, report on review under FR 56, Transfer/ posting report, EQs etc. should be generated in different formats i.e. excel, word, text file, .pdf etc.
Document FR stands for Fundamental Rules and EQs for Educational Qualifications Successful Bidder may capture further details/ requirements during SRS stage.
36. Page 13 Provision of insertion of on duty/deputation (OD).
Only fresh employees are joining or some kind of deputation is also there?
No Change in the Bid
Document Successful Bidder may capture further details/ requirements during SRS stage.
37. Page no- 11, Scope
of work
REPORTING GENERATION REQUIREMENTS & MISCELLANEOUS - Facility to send bulk emails/ SMSes should be available in the system. The cost towards the same i.e. email gateway and
SMS gateway will be borne by the vendor and may be included in the bid/ quotation accordingly. No separate payment will be made for this later on.
Kindly define the event where bulk emails and SMS can be sent. Do you have approx no. how frequently you want to use this feature?
Please refer Corrigendum
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
38. Page no- 16, Point
No- 6 MANPOWER
SUPPORT - The
vendor will provide
one (1) Developer cum
maintenance engineer
to be stationed at
ITPO Headquarters
from the date of
commencement of the
project having regular
postgraduate degree
such as M.E/M.
Tech/MCA in
Information
Technology/
computer related field
with 6 years relevant
work experience.
Why from day 1 (M.E/M. Tech/MCA)
Please refer Corrigendum
39. Page no- 25, Point
No- 23
PAYMENT TERMS &
PERIOD OF
CONTRACT
Kindly incorporate 25%
payment between Sr. no-1 and
Sr. no-2
No Change in the Bid
Document
40. Onsite Manpower: Please allow deployment of Onsite Development cum maintenance engineer with B.E. or B. Tech with 6 + Years of relevant work experience & kindly modify the clause of deployment of manpower after Go-Live and for activities during design & development of application it will be responsibility of vendor
to co-ordinates with department stakeholders for various activities.
Please refer Corrigendum
41. Payment Terms: It is requested to please release 25% payment of the application development cost after
No Change in the Bid
Document
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
submission Approval of Software Design Document and modify the payment release percentage after implementation, commissioning & final acceptance of the Application accordingly
42. SMS Module: Minimum 2 Lakh SMS per year is required by the ITPO as per SMS Module & it is requested to please quantify the upper limit of the SMS Year
which is to be borne by the vendor during contract period
Please refer Corrigendum
43. EMAIL Module: Please quantify the number (upper limit) of Emails account which shall be required during the contract period
Please refer Corrigendum
44. Integration with Tally ERP 9: Please specify where Tally ERP 9 is hosted & please confirm that integration API shall be facilitated by ITPO Tally Vendor
Tally accounting software is hosted in ITPO. Regarding integration pls. refer reply at Sl. No. 3 above.
45. PIS Data: Please specify the Data Size of PIS application which is to be migrated & please confirm that latest Database structure & Design Document shall be shared with the successful bidder in addition the knowledge Transfer by existing vendor.
Pls. refer reply at Sl. No. 8 above. Successful Bidder may extract the Database structure from the database and other details may be captured during knowledge Transfer by existing vendor.
46. Hosting Infra of DC: Please specify the hosting infra
Please refer Corrigendum
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
required at Data Centre & please confirm that Data Centre should be from MIETY empanelled vendor or not.
47. SSL: Please confirm that SSL will be provided by ITPO.
Please refer Corrigendum
48. Integration with Biometric Attendance Machine: Please confirm that API shall be provided by ITPO for Integration
Pls. refer reply at Sl. No. 3 above.
49. Database of Application: Please confirm any free or Enterprise Version of database is to be used for the application development
No Change in the Bid
Document Pls. refer the scope of work.
50. No. of Users & Locations: Please specify the total number of users & total number of locations.
Pls. refer reply at Sl. No. 7 above.
51. Concurrent Users: Please specify the number of concurrent users of the applications.
Pls. refer reply at Sl. No. 7 above.
52. Employee directory to maintain Employee complete official Information like Date of Joining, Date of birth, current address, employee code, picture,
department, designation and branch etc. Available with changes history
AD integration is required? Does AD server is there in place? If AD integration is required are the API's
No Change in the Bid
Document Employee Details may be captured from the Employee
Database part of proposed HRMS system (presently part of PIS system).
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
53. Employee directory to maintain Employee complete official Information like Date of Joining, Date of birth, current address, employee code, picture, department, designation and branch etc. Available with changes history
Is Single Sign On feature required?
No Change in the Bid
Document
54. Auto calculation for notice period shortfall days with Systematic notification / alerts.
For shortfall days will there be provision to write it off against privilege leaves or if the employee wants to buy out the notice period?
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
55. User wise employee data accessibility permissions. Access of salary slips for each employee for past three months. Like senior management personal or salary information will only be accessible with certain users
Will there be any restriction is system if a employee has submitted his resignation and serving notice period like he cannot send email to any outside domain if yes please specify which all restrictions.
No Change in the Bid
Document Successful Bidder may capture the requirements during SRS stage.
56. Define various types‟
letter types in the system like To
Whom It May Concern with user defined fields for each letter type separately.
User defined fields? Please share some more inputs does it mean customized forms can be
created by user in the system on the fly?
No Change in the Bid
Document
Standardized Formats required to be developed. Successful Bidder may capture the
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
requirements during SRS stage.
57. Define list of training program available in system like Leadership skills, effective communication, or any technical skill etc. with yearly
training budget.
Will any other external entity be part of Training Porgramme like external trainer etc. What will be there role and scope in the system.
No Change in the Bid
Document Presently, the training to employees are imparted in-
house, outside experts and outside locations. Successful Bidder may capture the requirements during SRS stage.
58. Employee general information with Permanent Contact Information (Contact person of employee, contact location, city, country, contact number, personal email address) and Emergency Contact Details
Aadhar Card Or PAN verification integration is required?
No Change in the Bid
Document
59. Recruitment, Daily wages recruitment like girl guides and boy guide,
attendants, ticket sellers, drivers etc. during major events
This recruitment process is for events it's life span starts with the event and ends with it. What about regular employee
recruitment process is that in scope? If yes for recruitment do we expect leads from different sources like job portal [Naukri etc] integration expected?
No Change in the Bid
Document
Pls. refer reply at Sl. No. 28 above.
60. System should have the facility to generate
Adhoc reports are expected from the system. What will be
No Change in the Bid
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
customized reports based on the user requirements.
the criteria for Adhoc reports like user can pull entities/fields and generated a report? If yes than there will be multiple checks like a field may be applicable to report along with some other fields only. So more details on it .
Document
61. Facility to send bulk emails/ SMSes
should be available in the system. The cost towards the same i.e. email gateway and SMS gateway will be borne by the vendor and may be included in the bid/ quotation accordingly. No separate payment will be made for this later on.
Approx number of SMSes expected per month. The events
for which SMSes will be triggered.
Please refer Corrigendum
62. Leave avail request application employee wise approval by their reporting officer/HOD with effect to automatic leave ledger
Leave request approval process can be set at the lowest level i.e. employee level till department/location level?
No Change in the Bid
Document
63. Any new/ or updated policy of ITPO should be incorporated in the software time to time with no extra cost to ITPO.
Need to discuss on scope of new policy and if it has some major implication on software that would amount to it.
No Change in the Bid
Document Pls. refer reply at Sl. No. 14 above.
64. The vendor will provide one (1) Developer cum maintenance engineer to be stationed at
The resource will be required till project delivery or post that too. If yes how long?
Please refer Corrigendum
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
ITPO Headquarters from the date of commencement of the project
65. System should support storage of password in the database in encrypted form.
Any specific encryption algorithm to be used.
No Change in the Bid
Document
66. Is there any payment gateway present? Or is any payment gateway envisaged? If yes whose responsibility would it be to procure the same? How many PG's are envisaged? Pl specify
No Change in the Bid
Document ITPO’s is having various applications viz. Online Booking System and Online Ticket System which are integrated with Payment Gateway.
67. For security is SSL envisaged? If yes does bidder have it? Or it will be procured by vendor? Which type of SSL is expected? Wild card, Extended or Single domain?
Please refer Corrigendum
68. In what technology the current website developed in?
Please refer clause no. 1 (a) of Section 7. Scope of Work.
69. Is Cert-In Audit required for the website / web portal?
Please refer Corrigendum
70. How many Cert-In Audits are expected and at what interval?
Please refer Corrigendum
71. Is STQC Audit required for the website / web portal?
Please refer Corrigendum
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
72. What technology is the existing website/web portal developed in?
Pls. refer reply at Sl. No. 68 above.
73. Do you need any specific Content Management System (CMS) or COTS? Pl specify name.
No Change in the Bid
Document
74. What technology would you want the new website / web
portal to be developed in?
No Change in the Bid
Document Please refer Section 7. Scope of Work
75. Pl specify which database is currently in use along with the version
No Change in the Bid
Document Pls. refer Clause No. 1a of Section 7, Scope of Work
76. Do you want a responsive/WCAG/Cross platform compatible website?
No Change in the Bid
Document
77. Should the website be compatible with any version of IE/Chrome/Firefox/Opera/etc.?
No Change in the Bid
Document Proposed web-based application should be accessible with latest versions of browsers.
78. How many third party
applications would be required to be integrated with the new web portal / website?
No Change in
the Bid Document
Pls. refer Clause No. 1(a) and 3 of Section 7 of the Bid Document.
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
79. Pl specify the technology / platform of each of the third party application along with DB details if any
No Change in the Bid
Document Pls. refer reply at Sl. No. 78 above.
80. Are any resources required Onsite? If yes, How many onsite resources are expected to be
deployed? Please provide required qualification details of onsite engineers
Please refer Corrigendum
81. Do you need Cloudflare for enhanced protection against DDOS? Paid or free version?
No Change in the Bid
Document
82. Do you need Web application firewall?
No Change in the Bid
Document
83. Data shall be migrated from the
current application
Kindly confirm the existing data size to be migrated on new servers in MB/GB/TB.
No Change in the Bid
Document Pls. refer reply at Sl. No. 8 above. Successful Bidder has to access and plan Data Migration requirement.
84. Kindly confirm the count of total VMs to be migrated. Also,
kindly confirm the nature of each VM
No Change in the Bid
Document Pls. refer reply at Sl. No. 83 above.
85. Kindly confirm whether the migration will be over the
No Change in the Bid
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
internet or USB media or physical media
Document Pls. refer reply at Sl. No. 8 and 83 above.
86. Kindly confirm any existing control panel is hosted in existing infrastructure or current setup, if yes then kindly specify.
No Change in the Bid
Document Pls. refer Scope of Work specified in
the Bid Document.
87. Vendor shall carry out validation of the data migrated into the HRMS system
When the data is migrated from one place to the CSP the completeness of the data is completely in the scope of CSP but the data validation will be in the scope of ITPO.
No Change in the Bid
Document
88. In case ITPO decides to host proposed application on NIC Cloud or on its own server this line item will not be executed.
Kindly confirm whether Bidder should provide hosting service or not.
Please refer Corrigendum
89. Backup and Restore facility
Kindly confirm the expected backup space to be proposed by the CSP on the DC site.
No Change in the Bid
Document
90. Kindly confirm the retention policy/period of backup data
No Change in the Bid
Document As per Government of India guidelines
91. Criteria: The bidder should have the experience of successfully
Kindly amend the clause as; Criteria: The bidder should have the experience of successfully
No Change in the Bid
Document
SL. NO. TENDER
CONTENT/SECTION
QUERIES/SUGGESTIONS PROPOSED
RESPONSE
executing similar project(s) of implementation of software solutions in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU / Autonomous bodies / reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. Required Documents: Copies of (i) Purchase orders alongwith scope of work & deliverables and (ii)Satisfactory work completion
certificate(s) issued by the purchaser need to be submitted by the bidder.
executing similar project(s) of implementation of software solutions in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. Required Documents: Copies of Purchase orders alongwith scope of work & deliverables OR Satisfactory work completion certificate(s) issued by the purchaser need to be submitted by the bidder.
92. Security Audit of the web-based
Kindly confirm the number of Audits are required
Please refer Corrigendum
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RESPONSE
application by any CERTIN empanelled agency without any extra cost to ITPO.
93. The desktop application.
We are assuming that desktop application may be Web App which will run on web browser or do you need native app for any specific operating system?
No Change in the Bid
Document
94. Page 14 Section 3 The vendor has to seamlessly integrate the HRMS system with the Biometric Attendance Machine(s) in use in ITPO via API integration
We are assuming that ITPO would be providing the API's. Please confirm
No Change in the Bid
Document Pls. refer reply at Sl. No. 3 above.
95. Page 17 Section 7 Minimum 2 Lakh SMS per year. However, it may increase as per need for which provision should be kept by bidder
How much increase will be there? Please mention
Please refer Corrigendum
96. Page 17 Section 7 EMAIL MODULE For correspondence to all employees.
How much volume of email would be there? Also do we need attachment along with it?
Please refer Corrigendum
97. Page 17 Section 8 Bidder should create Application Programming Interface (API) after the development of software so that at a later stage it can be utilized by ITPO for integration with any other application.
Do we need to create API for all the features of HRMS or for some specific features only?
No Change in the Bid
Document Pls. refer reply at Sl. No. 3 above.
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98. General Query
Please confirm Development will be Offshore.
Please refer Corrigendum
99. General Query
Is there any technology preference for the web application? Or we can choose any technology stack which suits best considering the scope of work features.
No Change in the Bid
Document Pls. refer reply at Sl. No. 2 above.
100. General Query
Will there be dashboard? If yes, then what section will be
required for which user role.
No Change in the Bid
Document
101. General Query
How many users would be using the desktop application?
No Change in the Bid
Document Pls. refer reply at Sl. No. 6 and 7 above.
102. General Query
Will there be any self registration form or only Administrator will create account.
No Change in the Bid
Document Only System Admin. should have facility to create accounts and define user roles.
103. General Query
How many Total numbers of employees are there?
No Change in the Bid
Document Pls. refer reply at Sl. No. 7 above.
104. 1 Attendance Correction Application
It is requested to ITPO to kindly clarify if the existing ESS and other software/
No Change in the Bid
Document
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RESPONSE
application will continue separately in addition to being modules of the new HRMS software/application that will be developed.
If the existing ESS and other software/application will continue separately then integration of proposed HRMS with them will be required or not by ITPO.
If the existing ESS and other software/application will continue separately and their integration is required with proposed HRMS, then –
(a) Kindly share the
technology and platform of existing ESS and other software/ application.
(b) Also kindly specify who responsibility it would be for maintaining/handling / operating them.
(c) Please also clarify who will be providing the APIs required for pulling data to proposed HRMS from existing ESS and other software/ application
If the existing ESS and other software/application will not continue separately, then
kindly share the functionality required for them in the proposed HRMS application.
Please refer clause no. 3 of Section 7. “Scope of Work” and reply at sl. no. 3 above.
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105. Integration with Tally accounting /payroll application, Employee Self-Service (ESS) application and bio-metric attendance system
Also kindly specify who responsibility it would be for maintaining/handling /operating them.
Please also clarify who will be providing the APIs required for pulling data to proposed HRMS from existing ESS and other software/application.
No Change in the Bid
Document Pls. refer reply at Sl. No. 104 above.
106. Hosting Services In case ITPO decides to host proposed application on NIC Cloud or on its own server this line item will not be executed. It is requested to modify the BOQ accordingly by adding a line-item separately for the cost of hosting services and related item. This is requested as same will therefore provide clarity and ease on the quotation made for the project and also help smooth evaluation.
Please refer Corrigendum
107. 1 Major amendments, if any, will be taken up as change management requests separately. However, offsite support from vendor’s back-end development team as and when required will be part of scope of the project.
It is requested to ITPO to kindly define extent of major as well as minor change requests.
No Change in the Bid
Document
108. M Manpower Support As a responsible vendor, it is our endeavor to deploy a resource the remains on-site for a considerable period of time. However it is brought to the kind attention of ITPO that given the industry
Pls. refer reply at Sl. No. 22 above.
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dynamics, resource looks for their career enhancement. As a responsible vendor, we endeavor to retain the resource as much as possible. But considering situations beyond our control and considering that there is no law by which a resource can be bound to not considering their career growth, it is requested to ITPO to amend the cause to allow for providing a suitable resource as replacement for such situations beyond our control.