Download - CSI, Aviation Audit Course 1 Welcome to the Aviation Audit Course for Cabin Safety Inspectors
CSI, Aviation Audit Course
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Welcome to theAviation Audit Course
for Cabin Safety Inspectors
ObjectivesObjectives
To gain better understanding of the purpose of an audit
To gain better techniques in auditing, which are in accordance with CAA standards
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AUDITING
• The auditing process should put the relationship between the company and CAA into balance.
• It enforces the requirement that the company is responsible for safety.
• If the company manages safety properly the company will not have any problems in addressing a CAA audit.
CSI, Aviation Audit Course
What is an audit suppose to accomplish?. …
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AUDITING…cont...
• The company will not hide information about incidents and its failures because the company’s safety management team will accept and address the problems in the open.
• The company will also want to explain to CAA what went wrong and how the problem was rectified without fear.
CSI, Aviation Audit Course
What is an audit?What is an audit?
•An audit is an in-depth review of the activities of an organization to verify conformance to CAAregulations and standards.
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CSI, Aviation Audit Course
Overview of an Audit Process
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CSI, Aviation Audit Course
Outputs of an AuditOutputs of an Audit
•Audit Report
•CAA Internal Report
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CSI, Aviation Audit Course
BASIC ACTIVITIES BASIC ACTIVITIES OF AN AUDIT:OF AN AUDIT:
•Pre-audit
•Physical audit
•Post audit
•Audit follow-up
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CSI, Aviation Audit Course
Audit Activity BreakdownAudit Activity Breakdown
Pre-Audit
Scope & DepthTeam Selection
Budget
DocumentsPreps
Team Meeting
Audit
Entry MeetingPhysical Insp..
Functional AreasFindings
Daily Meetings
Post-Audit
Company De-briefAudit Report
Wrap-up Activities
Follow-Up
Start Finish9
CSI, Aviation Audit Course
Corrective Action Follow Up
Pre- AuditPre- Audit
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Pre-Audit ActivitiesPre-Audit Activities
•Audit planning
•Team assembly
•Pre-audit team meeting
•Final preparations including document review
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CSI, Aviation Audit Course
Audit PlanningAudit PlanningRule of Thumb
•Small 1 - 5 days
•Medium 5 - 15 days
•Large 15 + days
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CSI, Aviation Audit Course
ScopeScope
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•CAA defines scope as the number ofareas within a company's operation that will be audited.
CSI, Aviation Audit Course
DepthDepth
•The period of time over which a company’s operations will be audited, normally from the last audit until present day.
•It could also be thought of as the extent or the size of the audit.
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CSI, Aviation Audit Course
SAMPLING RATIONALESAMPLING RATIONALEThe audit procedures manual sets out
a table for sampling to 95% confidence level
•Confidence level of 95% is identified in the CAA guidelines.
•In practical terms it may not be realistic to review all aircraft in the fleet. Significant findings against one type of aircraft may require additional review against other types. You must be realistic when conducting the review and look at each audit situation independently.
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SCIENCE
CSI, Aviation Audit Course
CommunicationCommunication
1. Daily internal meetings with Team
2. External meeting with the
Company
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CSI, Aviation Audit Course
Prep & Documentation reviewPrep & Documentation review•Outstanding previous audits•Company Manuals
CCSMCabin Crew Training Program
•Surveillance reports since the previous audit
Cabin enroutePre-flight reportsProving reportsRecurring findings and problemsMonitored Trainings
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CSI, Aviation Audit Course
AuditAudit
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CSI, Aviation Audit Course
ENTRY ENTRY MEETINGMEETINGTopics to be covered
•Thank You's•Explain the purpose of the meeting•Introduction of Team & Company Rep•Discuss objective and conduct of audit•Discuss scope and depth •Communications between the Audit Team & the company, including Daily Meetings•Introduce forms that the operator may see over the course of the audit
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CSI, Aviation Audit Course
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Steps in Conducting a Steps in Conducting a Physical InspectionPhysical InspectionReview
standards
Obtain checklists
Review and “test”
Does it meet standard
Does not Does
Prepare the paper work
Proceed with next task
Write the audit finding(s)
CSI, Aviation Audit Course
ChecklistsChecklists
•Use as directed
•Ensure that no area is overlooked
•Write down information
•Check company against CAA regulation requirements
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CSI, Aviation Audit Course
Physical Physical InspectionsInspections
CSI, Aviation Audit Course
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Interviewing PeopleInterviewing PeopleWhy?
•To determine if the system documented in the approved manuals is the system in use
•To assess the knowledge of the operator’s personnel. To review their duties and responsibilities
•To determine if any other areas need be audited
•To tell people what is going on
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CSI, Aviation Audit Course
•Cabin Crew Manuals held by other departments
and other key Management personnelManual Amendment & Safety Bulletin distribution,
•Are CC reports on safety issues dealt with
•CC injury reports to determine safety related trends
•Journey logs are closed and repairs corrected
•Flt Time & Duty Limitations & Rest Requirements
•Aircraft types Cabin Crew scheduled for & operating
Base InspectionsBase Inspections
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CSI, Aviation Audit Course
•Equipments
•Exits and Doors
•Placards
•Unserviceable equipments
Aircraft InspectionAircraft Inspection
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CSI, Aviation Audit Course
•General
•No of Cabin Crew & Crew briefing
•Apron Safety
•Cabin checks
•Flt Time & Duty Limitations & Rest Requirements
Pre-flight & Pre-flight & Inflight InspectionsInflight Inspections
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CSI, Aviation Audit Course
•Training Program
•Crew Qualifications
•Training Records
•Dangerous Goods/Hazmat Program
•CRM
Cabin Crew Cabin Crew Training ProgramTraining Program
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CSI, Aviation Audit Course
After Interview After Interview & Inspection& Inspection
•Make extra notes as necessary
•Tell Team Leader if necessary
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CSI, Aviation Audit Course
EvidenceEvidenceWhat is it?
•Anything which supports or shows a non-conformance.
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CSI, Aviation Audit Course
Immediate Threat to SafetyImmediate Threat to Safety
•Inform Team Leader Immediately
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CSI, Aviation Audit Course
Not an Immediate Not an Immediate Threat to safetyThreat to safety
•What do you do?
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Post AuditPost Audit
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CSI, Aviation Audit Course
Audit FindingAudit FindingDefinition
•"audit finding" means the determination of non-conformance of a product, process, practice or procedure or a characteristic thereof to aregulation or standard. This will be documented in the Audit Finding Form.
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Company De-briefCompany De-brief
•“Exit Meeting" with the operator’s team
should provide an overview of the audit.
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CSI, Aviation Audit Course
Writing Audit FindingsWriting Audit Findings
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•Write the regulatory requirement in terms of chapter, section, paragraph etc.•Then incorporate the phrase "Which states"•Then write the correct portion of the requirement.•The standard and the example(s) must match•The example(s) would support more than one Audit Finding
CSI, Aviation Audit Course
Writing ExamplesWriting Examples•Ensure that the example matches the regulatory
requirement
•Include a lead-in statement such as "The following are examples of..." where possible
•Write a statement of how the situation was
(past tense)
•Make reference to supporting evidence36
CSI, Aviation Audit Course
Follow UpFollow Up
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CSI, Aviation Audit Course
Corrective Action PlanCorrective Action Plan
•The Operator will then write down their
corrective action plan; as CAA auditors
we must ensure that corrective action
plans are made in such a way that they
prevent re-occurrence of the same in the
future
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CSI, Aviation Audit Course
Audit Follow-upAudit Follow-up
•The CAA Inspector must continue to
monitor the company’s short and long
term responses to the audit
non conformance findings.
•The CAA must regulate the company
maintaining constant surveillance
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CSI, Aviation Audit Course
Audit Audit CompletedCompleted
Thank You.Thank You.
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CSI, Aviation Audit Course