Download - CSA RISK MANAGEMENT IN A NEW ERA
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CSA RISK MANAGEMENT IN A NEW ERA
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The biggest CHANGE facing the
trucking industry since deregulation
CSA
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DISCUSSION TOPICS1. The Insurance Question
2. How have we managed Risk before CSA?
3. How does CSA Change the Game?
4. How we manage risk going forward?
CSA
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THE INSURANCE QUESTION
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HOW WILL CSA IMPACT INSURANCE AND UNDERWRITERS ?
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How Underwriters think: How are you managing your RISK? What are your results?
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Motor carriers are struggling with
3 Wicked Risk Problems
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The Wicked Problems
Dealing with Compliance Risk* driven by CSA 1
[ Dirty Secret: It’s not about compliance]*
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The Wicked Problems
Better managing and improvingDriver Performance2
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The Wicked Problems
Identifying and predicting accidents and high risk profiles3
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THE PRE-CSA ERA?
How have we managed RISK in
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Insurance RenewalsLarge Loss
Safe Stat
Compliance Audit
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Safety and Ops are not collaborating
Conflicting goals create challenges drivers can’t decipher
Driver managers and trainers don’t have time to mentor
Below the waterline
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“I have the numbersI need to do my job”
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“IT spends their time building custom reports that nobody uses”
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“My people have all the Reports they need to manage their drivers”
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“We communicate with our drivers”
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“Annual Performance reviews are done for the file”
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Information OverloadA
mou
nt o
f Inf
orm
atio
n
19602010
Info
rmat
ion
Avai
labl
e
Information you can absorb
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Ops “LOVES me” Safety “Loves Me NOT”
Driver Dyslexia…
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Compliance
Technology
Drivers
Customers
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THE CSA GAME CHANGERMore Complexity
New Measurements to worry about
Yet another “thing” to Manage
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“This will weed out the weak Carriers”
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CSA
52% of large fleets are Unfit
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The Dirty Secret: CSA is [-] about compliance and [+] about:
Transparency Accountability
Speed of information
*
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THE DRIVER VIEW
CSA
Safety Operations
The Third Master
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THE FUTURE ?How will we manage RISK in
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What if Integrate and solve wicked problems
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Charles Mangus
Making the simple complicated is commonplace;
Making the complicated simple that's creativity
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THE PERFORMANCE SCORECARD
“a customized view of performancethat matters”
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The Process and Implementation Steps
Dete
rmin
e M
etric
s
Dete
rmin
e W
eigh
ts
Star
t sco
ring “It
takes ALL 3”
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Risk Management
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Safety/CSA
Hard braking
High Speeds
Hours of Service
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Operations
Miles or Revenue
Out of Route
Late Deliveries
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Administration
Paperwork
Accuracy
Attend Safety Meetings
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Maintenance
MPG
DVIRs
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LEADING INDICATOR DASHBOARD
“The tool you can rely on to manage your fleet”
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Creating sustainability and performance
beyond CSAThe 3 keys
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MY FINAL THOUGHTSUse CSA as a catalyst to create: Transparency Accountability And Speed of information
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CHANGE THE GAME Address the 3 Wicked Problems Drive performance and get RESULTS
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CSA RISK MANAGEMENT IN A NEW ERAMIKE NATALIZIO CEO/PRESIDENT