Download - Cross cultural Communication
Presented By:BhavnaDivyaMeghaNileshRavi
Culture is the "lens" through which you
view the world.
It is central to what you see.
How you make sense of what you see.
How you express yourself.
Cross Culture Communication
Intercultural Communication is the process of
sending and receiving messages between people
whose cultural background could lead them to
interpret verbal and non-verbal signs differently.
Why Cross Culture Communication is important ?
Multinational Companies Business Opportunities Job Opportunities Improves the contribution of
employees in a diverse workforce
Sharing of views and ideas Talent improvisation An understanding of diverse
market International meetings and
conferences
Globalization
Cross border movement of people, goods and data brings more and more
cultures into contact with one another and increases the potential of cross
culture communication.
Cultural Conflicts in work place
Cultural conflicts arise because of the differences in values and norms of
behaviors of people from different cultures. A person acts according to the
values and norms of his or her culture; another person holding a different
worldview might interpret his or her behavior from an opposite standpoint.
This situation creates misunderstanding and can lead to conflict.
What is different? Communication Styles
Attitudes toward conflicts
Decision making style
Approaches to knowing
What is hidden below the surface?
Beliefs
Values
Expectations
Attitudes
Fundamental Patterns of Cultural Difference
Common cultural differences
Perception of time & Space
Meetings & Social Visits
Food
Acceptable Dress
Eye Contact
gestures
Perception of time and space
Meetings And Social Visits
Food
Acceptable Dress
Eye Contact
Gestures
Developing Cross Culture Communication Skills
Be Flexible and open to change
Sensitive to verbal and nonverbal behavior
Aware of values, beliefs, practices of other
cultures.
Sensitive to differences within cultures
Speak slowly
Ask distinct and positive questions
Take turns
Be supportive
Write it down
Avoid slangs
High Context and Low Context Cultures
Cultures that rely heavily on non-verbal and subtle situational cues in communication
High Context Culture
Low Context Culture
Cultures that rely heavily on words to convey meaning in communication.