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CROSS CULTURAL COACHING:
D E A L I NG W I T H C U LT U R A L C O L L I S I O N I N C OAC H I NG A ND MA NAG E R I A L
R E L AT I O NS H I P S
Denise Donoghue
September 2019
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AGENDA
What is culture? The multiple dimensions of cultural influence
What are your cultural influences?
Cultural stereotyping - helpful or risky?
What are the challenges involved in cross cultural coaching?
Practising cultural intelligence in your coaching practice
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COACHING
It is important to recognise that coaching itself is a predominantly Western concept and its methodologies may not always apply when coaching across cultures.
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WHAT IS CULTURE?
Meanings, values, beliefs, expectations and behaviours shared by a particular group of people… that distinguish them from members of other groups
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THREE LEVELS IN HUMAN MENTAL PROGRAMMING
H O F S T E D E 1 9 9 1
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CULTURE IS NOT STRICTLY A NATIONAL PHENOMENON …
IDENTIFY WHICH OF THESE INFLUENCES PREVAILS
How has the internet impacted cultural differences?
Nation Region City Class Ethnicity Organisation Religion Gender Generation
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THE TEN DIMENSIONS OF CULTURE
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MY CULTURAL BACKGROUND
Jewish Russian Refugee
Grandparents
Baby Boomer: Born in Cape Town
Grew Up in War Torn Cyprus
Attended Boarding School in Rural
England
Went to University in Johannesburg during apartheid
era
Moved to LondonMarried an Italian
Irish Catholic from Hull
Became a mother to three sons
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YOUR CULTURAL BACKGROUND: FILL IN THE BLANKS
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WHAT ARE YOUR CULTURAL
INFLUENCES?
• Your Generation• Religious Beliefs• Gender• Ethnicity• Nation/Regional Identity• Class• Organisation Type
Which has influenced you most?
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CULTURAL STEREOTYPING? USEFUL OR DANGEROUS?
‘By focusing on the cultural roots of national behaviour in society and business we can forecast with suprising accuracy how people will react to situations which enables us to interact successfully.’
‘When Cultures Collide’ Richard Lewis
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CULTURAL COMPETENCE
the ability to understand, communicate with and effectively interact with people across cultures
being aware of one's own world view
developing positive attitudes towards cultural differences.
gaining knowledge of different cultural practices and world views.
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CROSS CULTURAL COMPETENCE EXPLAINED
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CAREER COACHING
• Self Promotion: Humility vs Arrogance
• Networking: Fear vs Confidence
• I vs We
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Executive/LeadershipCoaching Issues:
• COMMUNICATION
•MISUNDERSTANDING
•CONFLICT
•ERRORS
•UNEXPECTED BEHAVIOUR
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AREAS OF CROSS CULTURAL
MISCOMMUNICATION
Assumption of similarities
Language differences
Non Verbal Misinterpretations
Preconceptions and stereotypes
Tendency to judge
Unexpected Behaviour
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UNCONSCIOUS BIAS
We all have some level of cultural conditioning which affect our judgement and actions - but we may not be aware of it
“We don’t see things as they are but as we are”
Anais Nin
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APPRECIATION OF CULTURAL ENVIRONMENT
Understand coachee personal views/ experiences and validate them
Respect – consolidate relationship and mutual respect
Exploration – bring insights into conscious awareness
Adaptation – leverage differences/ generate culturally appropriate solutions
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Are you too influenced by stereotypical assumptions?
Constantly question your prejudices
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6 PRINCIPLES OF EFFECTIVE CROSS CULTURAL COACHING
1. Study the culture
2. Know thyself
3. Create rapport, trust and a safe place
4. Consider the context
5. Include cultural understanding/expectations in the contracting arrangement
6. Trust the process
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SOURCES
• Diversity in Coaching: Working with Gender, Culture, Race and Age Johnathan Passmore 2013
• Giving Feedback across Cultures HBR 2013
• The Coach in Asian Society: Impact of social hierarchy on the coaching relationship Lina Nangalia, Ajay Nangalia, 2010
• Mapping Out Cultural Differences in Teams Erin Meyer 2016
• Cultures and Organisations Software of the Mind Geert Hofstede 1991
• Cultural Orientations Guide Joerg Schmitz 2006
• Breaking through the Culture Shock Elizabeth Marx 1999
• Cultural Intelligence HBR P. Christopher Earley Elaine Mosakowski 2004
• When Cultures Collide Richard Lewis 2006
• Careers Across Cultures by David C Thomas & Kerr Inkson 2008