2011. UK Power Networks. All rights reserved
Critical Friends Panel 6
6 December 2013
2013. UK Power Networks. All rights reserved
Stakeholder Consultations: From RIIO-ED1 to Transformation
Nazrin Mehdiyeva – Head of Stakeholder Engagement
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Safety and housekeeping
• No planned fire alarms
• Emergency exits
• Fire assembly points
• Toilets
• Mobile phones
• Data Protection - we record our findings and publish a report of the proceedings and our follow-up actions
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UK Power Networks’ Power of Giving Fund A community grant scheme • £100,000 available per year for each
network region for community projects • Grants up to a value of £10,000
We are interested in projects that: • Benefit our customers by improving the
local environment • Help vulnerable or fuel poor customers • Promote energy efficiency or the use of
renewable energy • Reduce demand on the electricity network
UK Power Networks’ Power of Giving Fund Applications received for the first round of awards • Of 64 applications received, 49 eligible • 21 short-listed applications were passed on
to the judging panel • Panel composed of external and internal
judges • Convened on 26 November 2013
Total awards - £90,610 5 projects in EPN 3 projects in SPN 2 projects in LPN
Next panel sitting in May 2014. Applications accepted on an on-going basis. For more information, please visit
http://www.ukpowernetworks.co.uk/internet/en/community/power-of-giving-scheme/
Today’s Agenda
09:30 – 09:45 Introductions and overview of process 09:45 – 10:00 Vision, Values & Sustainability Policy 10:00 – 10:45 Safety - staff, contractor and public safety 10:45 – 11:00 Key CSR initiatives 11:00 – 11:15 Coffee 11:15 – 12:15 Reducing the environmental impact 12:15 – 12:55 Smart meter roll-out 12:55 – 13:00 Closing remarks 13:00 – 14:00 Lunch
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UK Power Networks team here today
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Matt Rudling Director of Customer Services
Murdo Allan Director of Health, Safety, Sustainability & Technical Training
Brian Stratton Head of Smart Metering Programme
Nazrin Mehdiyeva Head of Stakeholder Engagement
James Nicholl Lead Environment Advisor
Frances Powell Customer Relationship Manager
Welcome from the Chairman
Gareth Spinner, Director, Noveus and Independent Chairman of LPN Panels
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Vision, Values & Sustainability Policy
Murdo Allan – Director of Health, Safety, Sustainability & Technical Training
UK Power Networks’ Vision
• Safety • Employee well-
being and health • Technical
knowledge and skills through training
• Outperform Ofgem allowances
• Ensuring we deliver cost efficient services
• Public safety • Legal compliance • Environment • Meeting stakeholders’
expectations • Community
involvement
UK Power Networks’ Values
Overview of sustainability policy Future Proofing
• Assist transition to low carbon economy
• Drive improvement through innovation
• Develop a smarter network • Engage our stakeholders
Environment • Comply with environmental
legislation • Reduce business carbon footprint • Protect environment against
pollution • Encourage resource efficiency
Workforce • A healthy, inclusive and diverse
workforce • Engage all employees • Personal development • A safe place to work
Community • Support vulnerable customers • Public safety • Partner community & charitable
organisations • Employee volunteering scheme
Focus on Safety: How we are improving staff, contractor and public safety
Stay Safe Film
Safety highlights
Stay Safe culture change programme launched in February 3 safety videos delivered • Silver in International Visual Communication
Awards ‘Best Script’ category • Bronze in ‘Best Health and Safety
Communications’ category
Towards Zero (employee campaign focusing on Cardiovascular disease) • National finalist in BUPA Workwell Award • Winner of East of England Action on Public
Health award
UK Power Networks - Safety Performance
0
20
40
60
2007 2008 2009 2010 2011 2012 2013
Medical Treatment injuries since 2007
Employee
Contractor
0
50
100
150
200
2007 2008 2009 2010 2011 2012 2013
Personal Minor injuries since 2007
Employee
Contractor
0
5
10
15
20
25
30
35
40
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2007 2008 2009 2010 2011 2012 2013
Lost Time Incidents since 2007
Employee
Contractor
• 260 days in 2013 without an employee LTI
• Since 2010 reduced Accident Frequency Rate by 63%
Public Safety – Contractors
• UK Power Networks’
Directors/Senior Managers hold face to face meetings with top 10 responsible for incidents
• Others contacted with a letter with key safety information and an offer of tool box talks
In 2013 we identified companies that repeatedly come into contact with our network to promote safe working and support them reduce the number of incidents
Public Safety Safety messages reaching >90,000 customers
Safety communications for high risk sectors, i.e. scaffolding & construction, and leisure activities
Schools / young people – In 2013 >239,000 reached via events and Powerup! website
Attended 10 large community events, i.e. County Shows and given many tool box talks/safety talks
Short safety films planned for 2014
Initiatives with emergency services and the traveller community
Questions
1. How else can UK Power Networks address the issue of safety?
2. Should UK Power Networks benchmark its safety performance against other utilities?
Key CSR initiatives
Employee Volunteering
• Each employee allowed two working days per year to volunteer for a charity or the local community
• Builds relationships with our local communities
• Volunteering helps develop employee skills and fosters team spirit
207 employees have volunteered 1641 hours labour in 2013
Some of our 2013 work parties
RSPCA centre Leybourne, Kent Blindley Heath Common, Surrey
West Stow Country Park, Suffolk Tewin Orchard, Herts Runfold Wood, Surrey
Roydon Common, Norfolk
Wildlife Trust Partnership
• Nine Wildlife Trusts in UK Power Networks area
• 3 work parties each year
• Financial and practical support provided to the Trusts • We utilise the Trusts’ expertise to feed into our habitat management plans
The partnership was a finalist in the 2012 Utility Industry Achievement awards in the Environment Award category
Questions
1. Does UK Power currently meet your expectations as a
Responsible Corporate Citizen?
2. Where can we improve?
3. How can UK Power Networks increase the amount of volunteering opportunities that are available to its staff?
Reducing the environmental impact of our operations
James Nicholl – Lead Environmental Adviser
Business Carbon Footprint Our target is to achieve an annual 2% reduction in Carbon emissions ~
1,509.8 tCO2e
6,092.1
22,579.4
29,533.5 5,060.9
2,647.0
9,577.2 75,490.2
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
Offices & Depots Substations Operational Transport Business Transport SF6 loss Standby Generators Total Business CarbonFootprint
tco 2
e
Source of emissions
8.1%
29.9%
39.1%
6.7% 3.5%
12.7%
Chart shows carbon emissions and % attributed to total figure
Business Carbon Footprint 2012/13 3 DNO - Regulated only
Business Carbon Footprint
Revising building management systems
Installing more energy efficient air conditioning
Voltage optimisation
Condensing boilers
Double glazing
Energy efficiency audits of our main buildings
Reduction in Carbon emissions – Major Offices
Change in procurement policy from vehicles with emissions of 154g/km to
115g/km
Introduction of a plug-in hybrid in the range
Moving the commercial
fleet to EVO-v technology
Companywide low
carbon cash allowance introduced in lieu of a
company car
Reduction in Carbon emissions – Transport
Waste management • Recycling initiatives reduced
streetworks waste sent to landfill from 80% in 2006 to below 3%, achieved by:
• Development of processing facility in Silvertown
• Working with Local Authorities • Sharing information with
recycling agents
• Using new technology for discharging water pumped from excavations
• Refurbishing redundant electrical equipment
Sulphur Hexafluoride (SF6)
• We currently have 89,325kgs of SF6 on our network • This is anticipated to increase to 122,731 kgs by 2023 • SF6 leakage will go down from over 0.2% to 0.17%
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20
40
60
80
100
120
140
160
2009/10 2010/11 2011/12
SF6 leakage in kgs per annum
Environmental risk & remediation
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50
100
150
200
Breakdown of Environmental Incidents
EnvironmentHazardsNear MissesOtherProperty DamageQuality DefectThird Party Work
Aims Rating YTD Target
Very Serious Incident 0 <8
Serious Incident 2 <8
Incident 8 N/A
Not Classified 579 N/A
Environmental risk & remediation • Ensure compliance with all
environmental legislation
• Assess pollution potential of our sites
• Apply new polymer-membrane technology for bunding oil filled equipment
• Training across the business in environmental and sustainability issues
Questions
1. Is UK Power Networks doing enough to reduce its carbon emissions in its offices and in its transport?
2. Is UK Power Networks going far enough when addressing its environmental impact?
Our Sustainability Report 2012/13 will be published soon – if you would like a copy sent to you please contact [email protected]
Smart Meter Roll-Out
Brian Stratton – Head of Smart Metering Programme
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Smart metering business case
“UKPN does provide a clear breakdown of the costs and benefits of using smart meter data and we consider this area of its plan to represent good value to customers” Ofgem - Assessment of RIIO ED1 business plans 22nd November 2013
Key metrics • +154,000 additional smart meter interventions (2%) • Total costs during ED1 of £114.9m (£9.7m borne by UKPN) • Total benefits during ED1 of £67.2m • From the end of ED1 smart metering is broadly cost neutral to UKPN
Smart meter Interventions Income management
IT
Data privacy and security
Fault management benefits DCC costs
Network planning benefits
1 2 3
4
5 6
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Key Smart Metering Elements
Key benefit areas during ED1
Readings
Alerts
Logs
• Improvements in outage management capabilities • Smart meters can identify customers who have supply quality issues • How could our response to the St Jude storm on 28th October 2013 have
been different?
Short Cycle Processes Alerts can be used to: • Improve power out
management • Proactively manage supply
quality issues
Long Cycle Processes • Alerts provide a historic
record of service • Network operator can acquire
bulk time series data for areas of interest
Whose Responsibilities?
Electricity Interventions
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Intervention complexity challenge
• Tall building solution still to be developed by UK programme Distance, building fabric, space and signal availability Coordination of parties
• Multi-occupancy dwellings represent 21% of UK households (>50% in London)
• Disproportionate fuel poor representation
• Landlord and managing agents cooperation needed
• Ownership and responsibility need to be clearly defined
• Critical need for UK smart meter programme to identify solutions during Foundation phase and implement as soon as possible
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What's happening now?
Resource planning underway to match mass rollout profile
Moving towards agreed SLA’s on performance with suppliers
Improved data flows for monitoring of issues (cat A,B & C)
Close monitoring of interventions over next 12 to 18 months
Operational coordination between suppliers and network operators
Understanding what changes may be required for BAU processes e.g. Fault response associated with smart meters – rapid & consistent
Preparing for mass rollout
Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2013 2014 2015
Q2 Q3 Q4 Q1 2016
DECC Contract Awards
Pre-Integration Test
Mass Rollout
DCC Go live
Design Confirmation
SMETS2 Equipment Certified
Requirements / RFI / ITT / Sourcing
R2 – Development (Asset etc.)
DSP/CSPs Ready
DCC Infrastructure & Service Build Service Readiness
System Integration Test
User Integration Test / Enduring Test
DCC Ready
R1 - Development & Testing
Data Flow Changes
Interventions Prep
Foundation Phase
Mass Rollout
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Questions
1. What impact do you think the roll out of smart meters will have on fuel poverty?
2. How can UK Power Networks work with landlords and managing agents to address the complexities of installing smart meters in multi-occupancy dwellings?
3. What other CSR issues would you like to see being addressed through smart meters?
Join us again:
• Next Critical Friends Panel in February
Next steps
Before we finish
• Complete your feedback form
• Send us additional thoughts
• Invite a colleague to a session
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