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People. Partnership. Performance.
Panelists:Bindu Cudjoe, CWB Financial GroupScott Morgan, Legal and Professional Services ConsultantEric Gonzales, Epiq
Moderator:Carla Swansburg, Epiq
March 5, 2020
Counting what Counts:Measuring your Value and Building a Business Case for Legal Operations Resources
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Panelists:Bindu Cudjoe, CWB Financial GroupScott Morgan, Legal and Professional Services ConsultantEric Gonzales, Epiq
Moderator:Carla Swansburg, Epiq
Meet Our Panelists
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• Opening Comments• Measures of Value • Table exercise: checklist of ideas• Discussion: KPIs• Calculating the ROI• Exercise• Debrief & Tips
Agenda
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Epiq: rising tochallenges withbest-in-classsolutions
eDiscovery solutions: full EDRM suite of solutions
data breach support and class action administration
AI and machine learning based contract reviews
regulatoryandcompliancesolutions
businessprocesssolutions
legal operations & process outsourcing
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Opening Comments: Why “demonstrating
your value” matters
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• Working with your table group, you have 10 minutes to:
1) introduce yourselves to your table, and 2) come up with a list of things you might measure
within a legal department. • It’s not a competition but….let’s see which group
comes up with the most ideas!• Debrief (what, why) from each table
Table Exercise
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• What are the top/popular choices from each table, and how would they be helpful?
• What are the most realistic?• What are the hardest ones to track?• What would be most compelling in terms of
implementing operational improvements?
Debrief
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• What have you successfully (and unsuccessfully?) measured or seen measured as KPIs?
• What sorts of things do your functional business partners measure (HR, Marketing, etc.) and what can we learn from them?
View from the Panel
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Tracking time in-house
• Yes or No?
• What would you track/include?
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Service Level Agreements for Business Partners
• Yes or No?
• What would you include?
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• How do you measure a potential return on a legal operations investment?
• What are the components of the measurement and how do you generate those values?
• A quick example of an ROI calculation
Calculating the ROI
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• Calculate current costs: time spent finding work product, recreating templates and precedents
• E.g. 10 lawyers, spending 30 mins/day searching for materials x FTE costs/hour
• Roughly 10 hours/week recreating work• Cost of new tool• Technology platform cost + installation• Support• Savings of time (e.g. reduce by 75% above costs)
Example: Document Management System
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• Choose an options (next slide) OR your own• Use hypothetical metrics/values as required• Calculate the ROI• Each team will then have 2-3 mins to pitch
(choose spokesperson(s))• Tip sheet and basic assumptions are on each
table (optional to use them)
Table exercise
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• The intake and review of NDAs, OR or outsourcing NDAs• Conducting an RFP to consolidate external counsel• Investing in a platform or service to review external legal
invoices• Building a process to manage data privacy/PIPEDA
requests• Hiring a dedicated eDiscovery expert• Deploying a technology to review and analyze contracts
Choose an options or pick your own:
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Make Your Pitch!
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Debrief & Feedback
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High Cost, Low
Benefit
High Cost, High
benefit
Low Cost, Low
Benefit
Low Cost, High
Benefit
Benefits
Co
sts
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Additional Reading• https://store.legal.thomsonreuters.com/law-products/news-views/corporate-counsel/a-
checklist-to-measure-your-legal-department-performance•
• https://store.legal.thomsonreuters.com/law-products/news-views/corporate-counsel/beyond-legal-spend-metrics-kpis-for-the-efficient-legal-department
•
• https://abovethelaw.com/2018/06/5-steps-to-metrics-stephanie-coreys-guide-to-building-a-data-driven-legal-department/
• https://www.wikihow.com/Measure-Process-Improvement
• Acing the In-House Legal Department Performance Review
• Measuring Legal Department Metrics
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30 People. Partnership. Performance. epiqglobal.com
Business Process Solutions
Class Action & Mass Tort
eDiscovery
Managed Document & Contract Reviews
Regulatory & Compliance
Information Governance
Restructuring & Bankruptcy
epiqglobal.com
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THANK YOU!